1. CURRICULUM VITAE
Name: K. Sree Lakshmi Mobile: 9986482229
E-mail: laxmi.lakshmi66@gmail.com
LinkedIn URL: https://in.linkedin.com/in/sri-laxmi-507b6574
In pursuit of challenging assignments that would facilitate the maximum utilization and application of my broad
skills and expertise in making a positive difference to the organization
WORK EXPERIENCE
• Working as a Systems Analyst, Technical Analyst, L2 and L3 support @Sonata Software Limited,
Bangalore from September 2014 to till date. I’m working in a client place (HPE).
• Working as a Telecom Engineer @ InfoTech Enterprises Ltd, Hyderabad from August 2011 to Aug
2013.
PROFESSIONAL SUMMARY
 Having 4.2 years of experience in Systems Analyst, Technical Analyst, L2 and L3 support.
 Involved in Problem Management, Incident Management, DBA, Bug tracking, and Real Time Testing.
 Root Cause Analysis to convert this into Change request
 Troubleshoot and identify the root cause of issues in complex Enterprise Level applications.
 Controlling & maintaining the standard company processes of available for Production.
 An experienced Systems Analyst, Technical Analyst, L2 and L3 support with experience in testing and
maintenance of software applications in domains like Application Development (Web Development)
using various technologies.
 A confident and reliable Systems Analyst, Technical Analyst, L2 and L3 support with extensive
practical experience of working with computers and resolving any support issues that are raised to the
service desk. Possessing a proven ability to administer and control the operation, configuration and
maintenance of computer based information systems, as well as having an eye for detail and able to
multi-task under pressure. An excellent communicator, can relate well with people at all levels and has
the flexibility of working well as part of a team and on my own.
 Good working knowledge on Application maintenance life cycle process.
 Ability to learn new technologies faster.
 Now looking to further an already successful career by working for ambitious and expanding company.

2. TECHENICAL SKILLS
Programming Languages: Core Java & Advanced Java, ITIL foundation
Packages : MS-Office
Data Bases : SQL & SQL*PLUS, PL-SQL
Operating Systems : UNIX and Windows
ACHIEVEMENTS
 In 2016 I got appreciation of month July from Client HP.
 In 2016 I got appreciation of month July from Sonata Soft Ware Ltd.
 In 2012 I got selected associate of the month for outstanding contribution to Reliance Infotel project.
 In 2011 I got selected associate of the month for outstanding contribution to British Telecom project.
ACADEMIC CREDENTIALS
Qualification Board/university
Percenta
ge
Year of
Passing
B.Tech(CSE)
Vaagdevi institute of technology &
science, Proddatur
66 2011
Intermediate (M.P.C) Bhavana Jr College, Proddatur 84 2007
S.S.C.
Z.P.High School,
Parlapadu 79
2005
KEY & PERSONAL SKILLS
 Excellent customer facing skills.
 A positive attitude towards customer service and good communication skills.
 Commercial technical support experience of servers and network infrastructure.
 Ability to be clear & concise when explaining technical procedures to customers.
 Problem solving
 Server support
 Microsoft technologies
 Helpful attitude

3. PROJECTS
 From Sep-2013 to till date working as Systems Analyst in all HPE Accounts like McCain, Smith &
Nephew, Lilly, Clorox, Molsoncoors in Sonama Environment and Ventura Environment.
 From Feb-2013 to Aug-2013 working as designer in SILICAR FTTP project.
 From Jan-2012 to Feb-2013 working as validation, designing, planning, Quality checking, Quality
analyzing in RELIANCE INFOTEL project
 From Aug-2011 to Jan-2012 working as Junior GIS engineer in BRITISH TELECOM project.
Project Details:
Sonata Software Limited Client - HP, Bangalore as Systems Analyst, Technical Analyst, L2 and L3 support
from (Sep-2013 to till date).
Job Responsibilities:
 Basic Working Knowledge on SQL Server (SQL 2000-2008).
 Following ITIL process and ensuring all support process are done as per the SLA.
 Monitor the Incidents queue, follow up on all unassigned, about to breach and medium & high impact
incident with the respective resolution groups and have them attended immediately.
 Managing, driving Critical and High Impact (P1 & P2) Incidents to closure within SLA targets by
following the appropriate Incident handling procedures.
 Creation of RFC’s according to the change requirement in the production server’s.
 Involving with the Process team / Operations /Support team in getting the UAT signoff for the new
changes configured / implemented in the test environment and deploy the same in the production
environment within the timeline through proper change window.
 Prepare, Send & Review daily SLA reports related to Incidents and Change.
 Attending technical conference calls during Production outages and help in Incident resolution.
 Managing Windows IIS and Cluster servers
 Attending CAB and TAB meetings for creating the Change Request and executing the Change request
in all application.
 I have validated the applications like Eform, Idms, Cartt, and reports.

4.  Windows 2008, 2012 Server administration skills including configuration.
 Experience on Active Directory, DHCP, DNS, Group Policy.
 Analyzing and fixing performance issues on windows 2008 & 2012.
 Applying updates, patches through WSUS server.
 Base level configuring on PRTG/HP SITE-SCOPE Monitoring tool and analyzing the logs.
InfoTech Enterprises Ltd, Hyderabad as Telecom Engineer from (Aug-2011 to Aug-2013).
Job Responsibilities:-
1. British Telecom:
British Telecom is one of the major telecom service provider in UK.
It contains 5500 exchanges on share team is working at client location.
In this project a well defined security policy will be followed by the BT team
As per client requirement.
Infotech scope of work is data conversion of Duct Plans & cable diagrams on to the plant maps
by using our own tools as per rules provided in the data dictionary &data conversion rule base.
2. Reliance Infotel:
In RIL I am designing the fiber Network in India at 24 circles
Inter-city
Intra-city
FTTX
 In Inter-City I am doing Validation, Designing, Planning, Quality Checking & Quality
Analysis.
 In Intra-City I am doing Validation & Designing.
 In FTTX I am doing Validation , Designing , Planning , Quality Checking & Quality
Analysis.
Inter-City:
 In Inter-City I am designing the Fiber Network from ILA to ILA and from ILA to AG1 in India that means
Network built from city to city.
 In this Project is to outline the business rules for survey ,network planning,Designing & as-built of inter-
city(NLD) OFC routes.

5.  These are developed with reference to the Rancore document of National Long Distance Optical Fibre
Network Architecture.
Intra-City:
 In Intra-City I am designing the Fiber Network from AG1 to AG2,AG2 to AG3 and AG3 to CSS paths that
means Network built within the city.
FTTX:-
 Planning and designing of FTTX optical distribution network covering from OLT location to building
entrance point.
 Planning and design of civil infrastructure required for fiber ODN including Man-hole/Hand-hole/pull
box locations wherever required.
 Planning and design of fiber feeder cable routes from OLT to S1 splitters and distribution cable routes
to building entrance point.
 In building drawing scenarious as per the provided templates from infotel.
SILCAR FTTP:
 It defines and describes the planning & designing for the NBN Co passive fibre network utilising the
Type 2 Architecture.
 Which defines the high level architecture of the passive fibre network and applies it to the design of
the NBN Co network.
 The overall scope of the NBN project is divided as two categories of works.
Network Design Document:
 This is out of scope for silcar . The Fibre Access by Planning & Design to describe at a high level each
FSAM design.
Detailed Design Document:
 This is scope of work handled by the Silcar communication.

6.  Our scope of work is Planning & Designing of the Distribution Fibre Network & the Local Fibre Network
(Aerial & Underground) for entire FSAM in Spatial Net by considering the NBN Type-2 Optical passive
network standards.
PERSONAL DETAILS
Name : K.Sree Lakshmi
Date of Birth : 05-07-1989
Father’s Name : Sri K.Siva Narayana Reddy
Mother’s Name : Smt K.Jaya Bharathi
Husband Name : Sri K.Surendra Nath Reddy
Marital Status : Married
Nationality : Indian
Languages Known : Telugu, English & Hindi
Permanent Address : K.Sree Lakshmi
Float.NO 892, Abhisheak Nilayam,
Chowdeswary Layout, 5th main Thulasi Theater Road,
Marathahalli,
Bangalore-560037.
Declaration:
I hereby declare that all the above stated information is true to the best of my knowledge.
Place :
Date : (K.SRI LAKSHMI)

7.  Our scope of work is Planning & Designing of the Distribution Fibre Network & the Local Fibre Network
(Aerial & Underground) for entire FSAM in Spatial Net by considering the NBN Type-2 Optical passive
network standards.
PERSONAL DETAILS
Name : K.Sree Lakshmi
Date of Birth : 05-07-1989
Father’s Name : Sri K.Siva Narayana Reddy
Mother’s Name : Smt K.Jaya Bharathi
Husband Name : Sri K.Surendra Nath Reddy
Marital Status : Married
Nationality : Indian
Languages Known : Telugu, English & Hindi
Permanent Address : K.Sree Lakshmi
Float.NO 892, Abhisheak Nilayam,
Chowdeswary Layout, 5th main Thulasi Theater Road,
Marathahalli,
Bangalore-560037.
Declaration:
I hereby declare that all the above stated information is true to the best of my knowledge.
Place :
Date : (K.SRI LAKSHMI)