ICT role in 21st century education and it's challenges.
39635837 iso-9001-2008-awarness
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4. Quality Management System A System of coordinated activities which is meant to “direct” and “control” an organization with regard to quality .
5. International Organization for Standardization Founded in 1946 in Geneva , Switzerland ISO is a non-governmental organization that forms a bridge between the public and private sectors. "ISO" , derived from the Greek. ISO, meaning "equal" . Whatever the country, whatever the language, the short form of the organization's name is always ISO. "ISO" , is a system audit not for product audit ISO is composed of more than 90 members countries World's largest developer and publisher of International Standards. ISO 9000 OHSAS18001 ISO14001 SA8000 QS90
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8. Based on eight quality management principles Leadership Process approach Involvement of people System approach to Management Continual improvement Factual approach to decision making Mutual beneficial supplier relationship Customer focus
12. Principle 4 Activities + Resources Input Output A desired result is more efficiently achieved when resources and activities are managed as a process Control
13. Process A Process B Process D Input Output Control Process C Processes – understand interaction
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17. Principle 5 Identifying , understanding and managing a system of interrelated process for a given objective improves the organization effectiveness and efficiency
18. Deming’s wheel (P.D.C.A.) ISO 9000 PLAN DO ACT CHECK Continual Improvement Customer Focus Continual improvement of the organization's overall performance should be a permanent objective of the organization. Principle 6
21. Principle 8 An organization and its suppliers are interdependent, and a mutually beneficial relationship enhances the ability of both to create value
22. Continual improvement of the Quality Management System CUSTOMERS Management Responsibility Measurement, Analysis and Improvement Resource Management Requirements Satisfaction CUSTOMERS Product / Service Realization Input Data Product Service Output Data
23. The Structure 0 Introduction 1 Scope 2 Normative reference 3 Terms and definitions 4 Quality management system requirements 5 Management responsibility 6 Resource management 7 Product realization 8 Measurement, analysis and improvement
24. System Requirements / Structure of the Standard 4 Quality Management System Provision of resources(6.1) Human resources(6.2) Infrastructures(6.3) Work environment(6.4) 6 Resource Management General requirements (4.1) Documentation Requirements(4.2) Management Commitment(5.1) Customer focus (5.2) Quality policy(5.3) Planning(5.4) Responsibility, authority & communication(5.5) Management Reviews (5.6) 5 Management Responsibility 8 Measurement Analysis & improvement 7 Product Realization General (8.1) Monitoring & measurement(8.2) Control of NCP(8.3) Analysis of data(8.4) Improvements(8.5) Planning(7.1) Customer related processes(7.2) Design & development(7.3) Purchasing(7.4) Production & service provision(7.5) Control of monitoring & measuring devices(7.6)
25. 4.1 General requirements Establish , document , implement and maintain a QMS and continually improve its effectiveness in accordance with the standard
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