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DSE 2011 LUNCH & LEARN: The Role of Place Based
                                 Social Media in Digital Signage




                                                     STEPHEN RANDALL: CEO, LCOAMODA INC
                                                                  MOBILE: +1 781 888 1417
                                                              EMAIL: srandall@locamoda.com
                                                                   TWITTER: stephenrandall
Copyright © 2011 LocaModa Inc.
INTRODUCTION
         12,000+ Bars            1,400+ Supermarkets   2,000+ Café & QSRs   Times Sq, Vegas Strip   Major Events




 LocaModa is a place-based social media company helping
 locations engage customers and brands engage audiences. !
 •  LocaModa uses social media as a way to build value for the worldʼs
    leading digital place-based networks and brands. #
 •  The LocaModa platform turns real-time social media into highly localized
    services and applications for digital place-based networks, venues, event
    organizers and advertisers. #
 •  LocaModa enables networks reaching over 100,000,000 people every
    month in U.S. in over 15,000 high-traffic locations (for example in cafes,
    supermarkets, bars, quick-serve restaurants, colleges, stadiums and on
    digital billboards in Times Square and Las Vegas). #



Copyright © 2011 LocaModa Inc.
WHAT IS PLACE-BASED SOCIAL MEDIA?




                                 SOCIAL
                 PLACE-BASED
                                 MEDIA
                   NETWORKS




  DEFINITIONS#
  Place-Based Networks: Digitally addressable signage networks in places such as bars, cafes,
  supermarkets, waiting rooms, public spaces, taxis etc. Also known as Digital Out of Home
  (DOOH) Networks. !
  Place-Based Social Media: Media for social engagement via place-based networks using
  highly accessible and scalable web-based technologies to enable interactive dialogues.!

Copyright © 2011 LocaModa Inc.
VALUE PROPOSITION
                                           Location owners need
                                           customer focused solutions:
                                           • Engagement
                                           • Localized services
                                           • Sales
                                           • Loyalty/Lead Gen




Digital place-based networks               Agencies/Brands need
need audience focused solutions:           audience focused solutions:
• Engaging content                         • Brand/product engagement
• Easy management of local content         • Cross channel reach
• Advertising Revenue (if an ad network)   • Effective/measurable campaigns
• Measurement (if an ad network)           • Media that’s easy to buy/measure




Copyright © 2011 LocaModa Inc.
IN OTHER WORDS….
PLACE-BASED SOCIAL MEDIA EXTENDS
THE RANGE OF DIGITAL DIGITAL
SIGNAGE FROM FEET…!                                  …TO MILES!

                                                       MILES!

                                 FEET!




DIGITAL PLACE-BASED
 NETWORKED SCREEN!




                                                  PEOPLE ON-LINE -
                                     PEOPLE
                                                  FOLLOWERS, FANS,!
                                    IN VENUES!
                                                 BRAND WEBSITES ETC!


Copyright © 2011 LocaModa Inc.
PLACE-BASED SOCIAL MEDIA TYPES
     Average Number of DOOH Audience Interactions!
                                                                                                                                 INTERACTIVE#
2




                                                                                                                            •  Interactive Place-Based
                                                                                                                               Social Media displays real-
                                                                                                                               time contextual, targeted,
                                                                                                                               curated, social media on
                                                                                                                               DOOH screens.#
                                                                                           ACTIVE!                          •  DOOH screens can be
                                                                                      •  Active Place-Based Social             influenced by audience in
                                                                                         Media displays contextual,            real time.!
                                                                                         targeted, curated, social          •  Can be operated by DOOH
!




                                                                                         media on DOOH screens                 networks of with real-time
                                                                                         with a call to action.!               Internet connectivity.#
                                                                                      •  DOOH screens can be
                                                                                         influenced by audience but
                                                                                         not in real time – either due
1!




                                                                                         to limitations of infrastructure
                                                          PASSIVE!                       or time required by brands/
                                                     •  Passive Place-Based              venues to ensure content is
                                                        Social Media displays            adequately filtered,
                                                        contextual, targeted,            moderated and/or curated.#
                                                                                      •  Can be operated by DOOH
!




                                                        curated, social media
                                                        on DOOH screens                  networks with minimum
                                                        without a call to                Internet connectivity.#
                                                        action.!
                                                     •  DOOH screens cannot
!




                                                        be influenced by
                                                        audience.!
                                                     •  Can be operated by
                                                        DOOH networks of any
                                                        capability.#                                                             Minimum DOOH Time To Engage (Seconds)!
0




                                                                                15               !                          30                                     60     !
Copyright © 2011 LocaModa Inc.
ENGAGEMENT STAGES
     Average Number of DOOH Audience Interactions!
                                                                                                            INTERACTIVE#
2




                                                                                                                     Reaction!
                                                                                        ACTIVE!

                                                                                                               Screen Updates!
!




                                                                                                               Receive Response!
1!




                                                            PASSIVE!                                    Send Message!




                                                                               Start to Participate!
!




                                                     Whatʼs In It For Me?!
!




     Recognize Ability To Participate!


                                                                                                            Minimum DOOH Time To Engage (Seconds)!
0




                                                                             15                !       30                                     60     !
Copyright © 2011 LocaModa Inc.
CHANNELS
     Average Number of DOOH Audience Interactions!
                                                                                                                          INTERACTIVE#
2




                                                                                                                                                       Engagement!
                                                                                                                                                       Path!

                                                                                         ACTIVE!                                               BARS, EVENTS,
                                                                                                                                               STADIUMS!
!




                                                                                                                             CAFES, RESTAURANTS, HEALTH CARE,
                                                                                                                             CINEMAS, FITNESS, EDUCATION,
1!




                                                               PASSIVE!                                                      AMUSEMENT PARKS, CASINOS,
                                                                                                                             WAITING ROOMS !
!




                                                                                         SUPERMARKETS, PHARMACIES,
                                                                                         MALLS, RETAIL STORES, SALONS,
                                                                                         WAREHOUSES!
!




                                                     OUTDOOR, TRANSPORTION, CORPORATE,
                                                     GAS STATIONS, CONVENIENCE STORES!
                                                                                                                          Minimum DOOH Time To Engage (Seconds)!
0




                                                                                15            !                      30                                     60       !
Copyright © 2011 LocaModa Inc.
EXAMPLES…




RMG’s NYTimesToday.com network features a LocaModa passive place-based social media            Zoom Media and Marketing Sports Bytes is a LocaModa passive place-based social media
application. Messages are posted by the brand owner so do not require moderation, curation     application. User generated Twitter messages are tagged, filtered and localized around
or a call to action. The messages are stripped of urls (which are ordinarily present in the    sports topics (e.g. “Red Sox”) but do not display a highlighted call to action.
brand’s web-feeds). New messages are displayed full-screen for 5 seconds then moves to the
background. This gives a time dimension to the messages as well as making the interface
immediately more attention grabbing, contemporary and clean. The Twitter logo on each
message emphasizes the source and real-time nature of the content.




                                                                                               Cup Buzz DOOH was developed for AT&T for their World Cup 2010 sponsorship. The application
                                                                                               is an interactive place based social media application that connected jukeboxes as well as other
                                                                                               DOOH channels to the same application on AT&T’s World Cup Facebook fan page. World cup
                                                                                               tweets and text messages were filtered and moderated in real time and then displayed across
LocaModa Check-Ins (either the full screen version shown or the sidebar version is an active
                                                                                               multiple participating DOOH networks as well as in Facebook. Cup Buzz connected literally
place-based social media application. LocaModa Check-ins displays real-time updates for
                                                                                               millions of conversation threads around every team and nation qualifying in every round of the
the number of venue check-ins, the mayor and venue tips. Tips and Special Offers are
                                                                                               World Cup and displayed those conversations on AT&T's Facebook page as in 800 sports bars in
configured for venues (so will not show tips for nearby venues) and can be filtered/moderated    the top 10 USA DMAs via Zoom Media and Marketing, Ecast, Barcast and Panel Group,
if user tips are inappropriate. 
                                                                                               generating over 400,000 messages. 




Copyright © 2011 LocaModa Inc.
SOME ENGAGEMENT LESSONS
                                                                       30-60% increase
                                                                       in check-ins when
                                                                       displayed clearly
                                                                       at venue.#



                                                                       Tips need to be
                                                                       curated/
                                                                       moderated (i.e.
                                                                       do not show
                                                                       specials for
                                                                       places nearby!)#



Highlighted elements display                 Web streams (e.g. Twitter) do
localized tags/sources and                   not have urls (which canʼt be        Extending reach from
encourage participation.
                    clicked by OOH audience).
              venue to web can
                                                                                             make both
                                                                                     destinations more
                                                                                            interesting.




                           “3 Fs” Fun, Fame, Fortune,
                           helps call to action be more
                           successful.#
Copyright © 2011 LocaModa Inc.
STANDARDIZED APPS + AD UNITS




Copyright © 2011 LocaModa Inc.
WHAT CAN WE MEASURE?
   • Phone number#
   • User Name                         (if registered with system/app)#


   • User Profile in Social Network (e.g. Twitter, Facebook)
       (once user has signed up or opted in)#

   • Number of Mobile and Web Messages#
   • Number of Mobile and Web Users#
   • Number of Unique Phone and Web Users#
   • Content of Messages (Tags, Trends etc)#
   • Timestamp of Mobile and Web Messages#
   • Engagement Duration Mobile and Web#
   • Location of Mobile User (Screen ID, Venue ID, Phone
     Area Code)#
   • Opt-in Rate#
   • Number of Web Clicks/Plays#
   • Number of Plays (e.g. in Jumbli)#
   • Specific Content (e.g. Answers to questions)#

Copyright © 2011 LocaModa Inc.
FREE WHITE PAPERS & PRESENTATIONS

LOCAMODA.COM
&
SLIDESHARE.NET/SRANDALL

                                         !Thanks for your time!
                                 !Contact Stephen Randall, CEO#
                                               Cell 781 888 1417
                                 Email: srandall@locamoda.com
                                      twitter.com/stephenrandall
                                            twitter.com/locamoda
Copyright © 2011 LocaModa Inc.

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DSE2011 Lunch and Learn

  • 1. DSE 2011 LUNCH & LEARN: The Role of Place Based Social Media in Digital Signage STEPHEN RANDALL: CEO, LCOAMODA INC MOBILE: +1 781 888 1417 EMAIL: srandall@locamoda.com TWITTER: stephenrandall Copyright © 2011 LocaModa Inc.
  • 2. INTRODUCTION 12,000+ Bars 1,400+ Supermarkets 2,000+ Café & QSRs Times Sq, Vegas Strip Major Events LocaModa is a place-based social media company helping locations engage customers and brands engage audiences. ! •  LocaModa uses social media as a way to build value for the worldʼs leading digital place-based networks and brands. # •  The LocaModa platform turns real-time social media into highly localized services and applications for digital place-based networks, venues, event organizers and advertisers. # •  LocaModa enables networks reaching over 100,000,000 people every month in U.S. in over 15,000 high-traffic locations (for example in cafes, supermarkets, bars, quick-serve restaurants, colleges, stadiums and on digital billboards in Times Square and Las Vegas). # Copyright © 2011 LocaModa Inc.
  • 3. WHAT IS PLACE-BASED SOCIAL MEDIA? SOCIAL PLACE-BASED MEDIA NETWORKS DEFINITIONS# Place-Based Networks: Digitally addressable signage networks in places such as bars, cafes, supermarkets, waiting rooms, public spaces, taxis etc. Also known as Digital Out of Home (DOOH) Networks. ! Place-Based Social Media: Media for social engagement via place-based networks using highly accessible and scalable web-based technologies to enable interactive dialogues.! Copyright © 2011 LocaModa Inc.
  • 4. VALUE PROPOSITION Location owners need customer focused solutions: • Engagement • Localized services • Sales • Loyalty/Lead Gen Digital place-based networks Agencies/Brands need need audience focused solutions: audience focused solutions: • Engaging content • Brand/product engagement • Easy management of local content • Cross channel reach • Advertising Revenue (if an ad network) • Effective/measurable campaigns • Measurement (if an ad network) • Media that’s easy to buy/measure Copyright © 2011 LocaModa Inc.
  • 5. IN OTHER WORDS…. PLACE-BASED SOCIAL MEDIA EXTENDS THE RANGE OF DIGITAL DIGITAL SIGNAGE FROM FEET…! …TO MILES! MILES! FEET! DIGITAL PLACE-BASED NETWORKED SCREEN! PEOPLE ON-LINE - PEOPLE FOLLOWERS, FANS,! IN VENUES! BRAND WEBSITES ETC! Copyright © 2011 LocaModa Inc.
  • 6. PLACE-BASED SOCIAL MEDIA TYPES Average Number of DOOH Audience Interactions! INTERACTIVE# 2 •  Interactive Place-Based Social Media displays real- time contextual, targeted, curated, social media on DOOH screens.# ACTIVE! •  DOOH screens can be •  Active Place-Based Social influenced by audience in Media displays contextual, real time.! targeted, curated, social •  Can be operated by DOOH ! media on DOOH screens networks of with real-time with a call to action.! Internet connectivity.# •  DOOH screens can be influenced by audience but not in real time – either due 1! to limitations of infrastructure PASSIVE! or time required by brands/ •  Passive Place-Based venues to ensure content is Social Media displays adequately filtered, contextual, targeted, moderated and/or curated.# •  Can be operated by DOOH ! curated, social media on DOOH screens networks with minimum without a call to Internet connectivity.# action.! •  DOOH screens cannot ! be influenced by audience.! •  Can be operated by DOOH networks of any capability.# Minimum DOOH Time To Engage (Seconds)! 0 15  ! 30 60 ! Copyright © 2011 LocaModa Inc.
  • 7. ENGAGEMENT STAGES Average Number of DOOH Audience Interactions! INTERACTIVE# 2 Reaction! ACTIVE! Screen Updates! ! Receive Response! 1! PASSIVE! Send Message! Start to Participate! ! Whatʼs In It For Me?! ! Recognize Ability To Participate! Minimum DOOH Time To Engage (Seconds)! 0 15  ! 30 60 ! Copyright © 2011 LocaModa Inc.
  • 8. CHANNELS Average Number of DOOH Audience Interactions! INTERACTIVE# 2 Engagement! Path! ACTIVE! BARS, EVENTS, STADIUMS! ! CAFES, RESTAURANTS, HEALTH CARE, CINEMAS, FITNESS, EDUCATION, 1! PASSIVE! AMUSEMENT PARKS, CASINOS, WAITING ROOMS ! ! SUPERMARKETS, PHARMACIES, MALLS, RETAIL STORES, SALONS, WAREHOUSES! ! OUTDOOR, TRANSPORTION, CORPORATE, GAS STATIONS, CONVENIENCE STORES! Minimum DOOH Time To Engage (Seconds)! 0 15  ! 30 60 ! Copyright © 2011 LocaModa Inc.
  • 9. EXAMPLES… RMG’s NYTimesToday.com network features a LocaModa passive place-based social media Zoom Media and Marketing Sports Bytes is a LocaModa passive place-based social media application. Messages are posted by the brand owner so do not require moderation, curation application. User generated Twitter messages are tagged, filtered and localized around or a call to action. The messages are stripped of urls (which are ordinarily present in the sports topics (e.g. “Red Sox”) but do not display a highlighted call to action. brand’s web-feeds). New messages are displayed full-screen for 5 seconds then moves to the background. This gives a time dimension to the messages as well as making the interface immediately more attention grabbing, contemporary and clean. The Twitter logo on each message emphasizes the source and real-time nature of the content. Cup Buzz DOOH was developed for AT&T for their World Cup 2010 sponsorship. The application is an interactive place based social media application that connected jukeboxes as well as other DOOH channels to the same application on AT&T’s World Cup Facebook fan page. World cup tweets and text messages were filtered and moderated in real time and then displayed across LocaModa Check-Ins (either the full screen version shown or the sidebar version is an active multiple participating DOOH networks as well as in Facebook. Cup Buzz connected literally place-based social media application. LocaModa Check-ins displays real-time updates for millions of conversation threads around every team and nation qualifying in every round of the the number of venue check-ins, the mayor and venue tips. Tips and Special Offers are World Cup and displayed those conversations on AT&T's Facebook page as in 800 sports bars in configured for venues (so will not show tips for nearby venues) and can be filtered/moderated the top 10 USA DMAs via Zoom Media and Marketing, Ecast, Barcast and Panel Group, if user tips are inappropriate. generating over 400,000 messages. Copyright © 2011 LocaModa Inc.
  • 10. SOME ENGAGEMENT LESSONS 30-60% increase in check-ins when displayed clearly at venue.# Tips need to be curated/ moderated (i.e. do not show specials for places nearby!)# Highlighted elements display Web streams (e.g. Twitter) do localized tags/sources and not have urls (which canʼt be Extending reach from encourage participation. clicked by OOH audience). venue to web can make both destinations more interesting. “3 Fs” Fun, Fame, Fortune, helps call to action be more successful.# Copyright © 2011 LocaModa Inc.
  • 11. STANDARDIZED APPS + AD UNITS Copyright © 2011 LocaModa Inc.
  • 12. WHAT CAN WE MEASURE? • Phone number# • User Name (if registered with system/app)# • User Profile in Social Network (e.g. Twitter, Facebook) (once user has signed up or opted in)# • Number of Mobile and Web Messages# • Number of Mobile and Web Users# • Number of Unique Phone and Web Users# • Content of Messages (Tags, Trends etc)# • Timestamp of Mobile and Web Messages# • Engagement Duration Mobile and Web# • Location of Mobile User (Screen ID, Venue ID, Phone Area Code)# • Opt-in Rate# • Number of Web Clicks/Plays# • Number of Plays (e.g. in Jumbli)# • Specific Content (e.g. Answers to questions)# Copyright © 2011 LocaModa Inc.
  • 13. FREE WHITE PAPERS & PRESENTATIONS LOCAMODA.COM & SLIDESHARE.NET/SRANDALL !Thanks for your time! !Contact Stephen Randall, CEO# Cell 781 888 1417 Email: srandall@locamoda.com twitter.com/stephenrandall twitter.com/locamoda Copyright © 2011 LocaModa Inc.