http://ITServiceContractSecrets.com SUMMARY SLIDES: What hours should your offer small business clients as part of an IT services contract? This article considers some strategies. Copyright (C) SP Home Run Inc.

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3 IT Services
Contract FAQs
for Defining
Covered Hours
Courtesy of the
Small Business Computer Consulting Blog
http://blog.sphomerun.com

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When You Offer an
IT Services
Contract to Small
Business Clients,

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They Are Sure to
Ask What Hours
You Are Available

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1. What Hours
Should an
IT Services
Contract Cover?

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You’ll Likely Need
to be Available for
a Time Period that
Covers

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Both the Early
Starters and the
Late Finishers

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If it’s Just You
Looking After an
IT Services
Contract,

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You’ll Need to
Make Your Peace
with Working from
8am to 6pm

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2. Should an
IT Services
Contract
Program Cover
Weekends?

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Offering IT Support
Over Weekends
may Separate Your
Business from the
Pack,

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Realistically You
Need Several People
on Your Staff to
Cover Shifts Seven
Days per Week

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If You Work Alone,
Think Very
Carefully About
Offering Weekend
Support

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3. What About
Out-of-Hours
Support for
IT Services
Contracts?

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If You Decide to
Offer Out-of-hours
Support

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You Either Need
Enough Staff to
Cover the Shift
Pattern

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Or to Hire
Freelance Workers
to Assist

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Ensure You Charge
Appropriately

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What Operating
Hours Do You
Offer with Your
IT Services
Contract Program?

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Share Your
Strategies in the
Comments Below

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