About URBAN INNO A significantly better linkage of actors within urban innovation ecosystems (public authorities, research organizations, industry as well as end-users respectively customers and citizens) is needed for a better use of innovation potentials. Public and private sectors recognize that there is especially a significant gap in the field of participation in innovation processes from people as citizens and as users and customers. Many smart solutions, technologies and services are not used widely because of the lack of knowledge and motivation or acceptance of end-users. URBAN INNO focuses on maximizing innovation potentials of urban ecosystems through: - Better linking actors in innovation systems by establishing and interlinking quadruple helix clusters and networks in the partner regions; and - Developing and implementing new participatory methods and tools to engage end-users in innovation processes with the objective to have educated and motivated users. URBAN INNO will be implemented in small-medium sized urban ecosystems in central Europe with strong replication potential due to the big number of similar-sized cities in the EU. Quadruple-helix networks will be established and regional/urban innovation action plans developed (setup of demo centres and testbeds for industry). In parallel, new participatory methods and tools will be developed and tested in pilot projects. Participative urban environments will substantially improve their innovation performance with the established innovation environment. A transnational cooperation strategy and platform will provide all interested regions the best available participatory tools and qualified facilitators and best practice will enable transfer and exchange of urban innovation models and practices throughout central Europe. Our project is funded by the Interreg CENTRAL EUROPE Programme that encourages cooperation on shared challenges in central Europe. With 246 million Euro of funding from the European Regional Development Fund, the programme supports institutions to work together beyond borders to improve cities and regions in Austria, Croatia, Czech Republic, Germany, Hungary, Italy, Poland, Slovakia and Slovenia.

1. Speck&Tech 20 "Your Next Job"- 14 March 2018 – Trento (I)
URBAN INNO Utilizing innovation potential of urban
ecosystem
CE 677 URBAN INNO - Informatica Trentina

2. TAKING COOPERATION FORWARD 3
MAIN OBJECTIVE
• establishment and interlinkage of quadruple helix research-
driven clusters/networks in partner regions (a better linkage of
actors in urban innovation ecosystems -also transnationally
• the development and implementation of new participatory
methods and tools to engage end-users and industries into
innovation processes (qualified and motivated end-user of new
technologies/services – a SMART USER)
To maximize the innovation potentials
of urban ecosystems in CE through:

3. TAKING COOPERATION FORWARD 4
OUTPUTS & WORK PLAN
Five new
quadruple helix
cluster/network
dedicated to urban
innovation
(involving the most
relevant
stakeholders)
A toolbox of Smart
urban innovation
participatory
methods & tools
(Training of regional
qualified
Facilitators)
Implementation of
participatory
methods & tools
and engagement of
end-users -
pilot projects
Joint urban
innovation
strategy,
connecting
quadruple helix
research-driven
ecosystems in CE
WP T1 WP T2 WP T3 WP T4

4. TAKING COOPERATION FORWARD 5
OUTPUTS & WORK PLAN
5 urban innovation
quadruple helix
cluster/network
2 training workshops
for core teams
6 urban innovation
action plans
9 Pilot projects - Implementation
of participatory methods & tools
and engagement of end-users
1 Transnational
urban
innovation
strategy
1 Training on
good practices
for cluster and
ecosystem
development
1 Toolbox of Smart urban innovation
participatory methods & tools
1 Training for tool facilitators

5. PROJECT PARTNERS
Target regions

6. Croatia
City of Rijeka
Ericsson Nikola Tesla d.d.
Germany
CyberForum e.V.
inno AG
Slovenia
E-Institute, Institute for comprehensive
development solutions
Municipality of Maribor
Slovakia
Technical University of Kosice
Poland
Municipality of Kielce/
Kielce Technology Park
PROJECT PARTNERS
Associated partners:
• Economic Development Department
Karlsruhe, Germany
• Vas County Authority, Hungary
• City of Pinkafeld, Austria
• City of Hartberg, Austria
• Košice Self-governing Region, Slovakia
Hungary
Pannon Business Network Association
Austria
Research Burgenland GmbH
Vorarlberg University of Applied Science
Italy
Informatica Trentina Spa

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PROJECT IN NUMBERS
PROJECT DURATION
1.6.2016. – 31.5.2019. (36 months)
8 Countries
10 Regions
12 Project Partners
2,62 million euro project budget
2,16 million euro ERDF
8 Outputs planned until May 2019
URBAN INNO project is funded by the Interreg CENTRAL EUROPE Programme that
encourages cooperation on shared challenges in central Europe.

8. TAKING COOPERATION FORWARD 9
WP T1:
SETTING-UP QUADRUPLE-HELIX URBAN INNOVATION
CLUSTER/NETWORKS IN TARGET REGIONS
Objectives:
Setting-up 5 quadruple helix innovation clusters/networks in target regions
(4UI clusters):
• Rijeka (HR)
• Hartberg (AT)
• Vas County (HU)
• Kielce (PL)
• Kosice (SK)
Development of 6 Urban Innovation Action Plans
+ Maribor
CyberForum e.V.
Informatica Trentina Spa
E-Institute

9. TAKING COOPERATION FORWARD 10
WP T1:
SETTING-UP QUADRUPLE-HELIX URBAN INNOVATION
CLUSTER/NETWORKS IN TARGET REGIONS
Urban Innovation
Basic Roadmap
Urban Innovation
Action Plan
Smart City
strategy
Implementation
Stakeholder
Mapping
Core
teams
Roadmaps
Clusters/networks
set-up
Urban Innovation
Action Plans
Launch
event
Signed
MoU

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WP T2:
DEVELOPMENT OF A TOOLBOX OF SMART
PARTICIPATORY METHODS
Objective:
Development of a toolbox of smart participatory methods
Development of an ‫׳‬on-line manual‫׳‬ for engagement of end-users (citizens, consumers)
into innovation process:
• Set of participatory methods for different scenario with guidelines
• Supporting ICT tools (based on smart phone environment)
• Trained facilitators in partner and mentoring regions/cities

11. TAKING COOPERATION FORWARD 12
WP T2:
DEVELOPMENT OF A TOOLBOX OF SMART
PARTICIPATORY METHODS
TOOLBOXOFPARTICIPATORYMETHODS
Motivation &
Qualification
Planning future – visions,
strategies, projects
Innovating services &
products
Crowdsourcing
INVENTORY OF PARTICIPATORY METHODS & TOOLS
On-line public engagement
Participatory budget
Vision Factory
World cafe
Project-in-a-day
Living Lab
Tutorial Video
Motivational pitch
TestingthroughpilotprojectsWPT3

12. TAKING COOPERATION FORWARD 14
Toolbox of
participatory
methods
Qualified moderators
Supporting ICT tools
Participatory methods manual
End-users
(citizens,
customers)
engagement
Quadruple
-helix
urban
innovation
process
INTEGRATING PARTICIPATROY METHODS &
SOCIAL MEDIA
THE ROLE OF THE PILOTS
1 - Voralberg
2 - Karlsruhe
3 - Trento
4 - Rijeka
5 - Maribor
6 - Kolice
7 - Kielce
9 - Burgenland
8 – Vas County
PILOTS

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WORK IN PROGRESS

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WP T3:
PILOTS OVERVIEW
PILOT FIELD PILOT
ENERGY HARTBERG/PINKAFELD
Solutions for flexibilisation of energy system and
smarter usage of energy
KARLSRUHE
Improvement of infrastructure for eBike charging
stations all over the city area
SMEs
ECONOMIC
GROWTH
KIELCE TECHNOLOGY PARK
IT tool for management of different networks that
cooperate with each other
VAS COUNTY
Socially and environmentally sustainable
multidisciplinary science center (MSC)
INTEGRATED
PUBLIC
INFRASTRUCTURE
RIJEKA
Interactive system which allows citizen to participate
in decision making process regarding utilization of
public infrastructure.

15. TAKING COOPERATION FORWARD 18
WP T3:
PILOTS OVERVIEW
PILOT FIELD PILOT
SMART CITY AND
SMART CITY
USERS/
INNOVATIVE
GOVERNMENT
MARIBOR
Engaging end users (citizens) in improvement of
services of public companies
TRENTO
Engaging citizens in the development of innovative
government/services in the urban area
AGRICULTURE KOŠICE
Creation of digital market of agricultural products
MOBILITY VORALBERG
Demand, pricing options, and geographical
constraints for business services that offer self-
driving e-cars.

16. TAKING COOPERATION FORWARD 19
TRENTO PILOT IN BRIEF
The Trento pilot wants to work towards the experimentation of
participatory methods in innovative government. The pilot is working
on:
• how to propagate the social needs and social / urban issues to the
government so "smart", in a data-driven mode and with the support
of web platform (e.g IoPartecipo/IoRacconto) and social media in
order to improve the administrative action that involves citizens in a
participatory manner in a Open Government scenario
 First action (2017): Participative Design (design thinking) of the new
Trento Santa Chiara Urban Center – Start June, End November (2017)
 Second action (2018): UD11 - Participative Budgeting (2018)
• Participatory innovation, enable by ICT,
• collect digital information and the smart city experience, online services
usage, data usage
• develop the participatory process on data, maps, statistics and important
historical memories for the citizens themselves.
• Citizen Empowering actions with participative methods

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TRENTO PILOT: WHERE AND WHO
City of Trento and Urban District 11
UD11 Surface: 307 ha
UD11 Population 17000 inhabitants The pilot intends to pivot the “city-wide”
participatory actions starting from the
citizens of Trento C11 (as an urban center
of gravity).

18. TAKING COOPERATION FORWARD 21
TRENTO PILOT ACTIVITIES
• Project Management, Event Management, Relationship Management
• Participatory training methods to local people
– Organizing workshops/labs/hackatons
– Organization, participation experts/facilitators (from outside)
• Data collection Activity
– Digital data / materials already collected
– Existing participatory platforms
– Platform for data collection / easy mobile surveys / social media
• Analysis of data collected
– Supporting tool for data analysis
• Communication and management, interaction with stakeholders
– Meetings, analysis support, communications, social media management
– Data presentation:
• Story Telling
• infographics
– Publishing of opendata dataset
– Other communication

19. TAKING COOPERATION FORWARD 22
METHODS MACROCATEGORIES
• Crowdsourcing - participative governance
• Planning the future – vision, strategies, projects
• Development of services/products
• Motivation & qualification
Then, to enabling this:
• Horizontal supporting methods
• Ict platforms / social medias / others

20. TAKING COOPERATION FORWARD 23
Dimension of engagement
1 2 3 4
1 - Voralberg
2 - Karlsruhe
3 - Trento
4 - Rijeka
5 - Maribor
6 - Kosice
7 - Kielce
9 - Burgenland
8 – Vas County
CROWDSOURCING -
PARTICIPATIVE
GOVERNANCE
DEVELOPMENT OF
SERVICES/PRODUCTS
MOTIVATION &
QUALIFICATION
PLANNING THE
FUTURE – VISION,
STRATEGIES,
PROJECTS

21. TAKING COOPERATION FORWARD 24
MORE DETAILS

22. TAKING COOPERATION FORWARD 25
COMMON TOOLS

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QUESTIONS
Critical issues. Would you identify what you see as the critical
issues for the future?
A favourable outcome. If things went well, being
optimistic but realistic, talk about what you would
see as a desirable outcome.
An unfavourable outcome. As the converse, if
things went wrong, what factors would you worry
about?
Where culture will need to change. Looking at
internal systems, how might these need to be
changed to help bring about the desired outcome?
Lessons from past successes and failures. Looking
back, what would you identify as the significant
events that have produced the current situation?
Decisions that have to be faced. Looking forward,
what would you see as the priority actions that
should be carried out soon?
If you were responsible. If all constraints were
removed and you could direct what is done, what
more would you wish to include?

24. TAKING COOPERATION FORWARD 27
PARTICIPATORY EMPATH?

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(SOME) ISSUES
• Participatory is a buzzword: reality check
• Big gaps between experts (I am the only one doing well)
• Public Administration is scared about it
• For politicians is the “the back door”
• Politicians make it easy (good/bad)
• Citizens are not used to communicate frankly (?) outside the
usual social boundaries
• Lack of experience in using methods
• Need to have local skills available
• Participatory as an “habit” not a special initiative
• Knowledge is not aligned (this is not a World Café!)
• Common ontology is missing

26. TAKING COOPERATION FORWARD 29
(SOME) ISSUES
• Other contextual issues
• Short term vs Long term
• Communication with other participatory projects that are
mixing things
• Keep concentration while others are talking
• Stakeholders vs “enlighted” citizens
• Independence of facilitators
• How to make the process sustainable?
• Keep the empathy with citizen high
• KPI/Impacts

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FUTURE AHEAD: TRENTINO DIGITALE

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31
TRENTINO DIGITALE

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32
TRENTINO DIGITALE

30. TAKING COOPERATION FORWARD 33
33
SOME IDEAS FOR YOU
3 six months stage, starting from June/July:
•Blockchain: analysis and testing of Blockchain technologies, contextualised
within the Public Administration (to be determined during the study phase) and
identification and measurement of expected benefits
•Internet of Things: development of software prototypes using the Raspberry
PI3 / Arduino platform for the implementation of IoT applications in the Public
Administration area (environmental monitoring and management)
•Google Apps & Cloud: software development on Google App Engine systems, an
emerging professional profile that will play a major role in the immediate
future. The project involves the development of a software prototype on google
platform for the public administration

31. TAKING COOPERATION FORWARD 34
Marco Combetto
Informatica Trentina
CE677 URBAN INNO
marco.combetto@infotn.it
http://www.interreg-central.eu/Content.Node/URBAN-INNO.html
PROJECT PRESENTATION
https://www.facebook.com/urbaninno2/
https://twitter.com/urban_inno
https://www.linkedin.com/in/urban-inno-822b38128
https://www.linkedin.com/groups/13507115