1. Accelerating Business Performance via Enterprise 2.0 Approaches and Technology

2. Introduction 2

3. Strategy and Execution Consulting Firm Focus: Helping organizations accelerate business performance with strategic uses of social and collaborative technologies Employee & Workplace Performance Process Performance Sales Marketing Partner Relationships Customer Engagement Introduction About What We Do Team Experience: Sun Microsystems, Cisco, McKesson, Sony PlayStation, Sabre, KPMG, amongst others 3

5. Value Inhibitors

6. Setting Up for Performance Acceleration

7. Performance Acceleration Outcomes4

9. What its not

10. Setting Up for Performance Acceleration

11. Performance Outcomes

12. Q&A<placeholder image>

13. ENTERPRISE 2.0 – What is it? Customer Centricity Operational Efficiency Drive Revenue Innovation Lower Cost Customer Centricity Customer Centricity Reduce Risk It’s performance acceleration through the strategic use of social and collaboration approaches and technology, in the context of business objectives 6 6

14. ENTERPRISE 2.0 – What is it? It’s about improving discrete outcomes by including customers, employees, distribution partners and suppliers….

15. ENTERPRISE 2.0 – What is it? Today’s Process Centric Design Heightened risks and costs of building, marketing and selling products Ineffective engagement models to sell what customers want to buy By moving from closed, linear processes…

16. Social Computing concepts and technologies accelerate performance by placing people at the nucleus of business activity. The High Performance Design …to a social, collaborative design…. 9

17. …in the context of business activity. 10

18. Discrete business activity can be unnecessarily fenced in by ERP/ SCM/CRM and Intranet/ Extranet design 11

19. + Process Social It’s about improving business outcomes by complimenting traditional,structured output with richer social and collaborative input.

20. Social Process But it also means objectively identifying where structured processes can in fact be enhanced or re-designed with social and collaborative constructs.

21. Process Social And where it can’t.

22. Its being cognizant about governance and compliance and injecting social constructs at the right points within discrete business processes

23. Its about measuring progress and the value of contributors in the flow of work 16

24. It’s about responding to behaviors and participation incentives, with better ways to get the job done

26. Value Inhibitors

27. Setting Up for Performance Acceleration

28. Performance Outcomes

30. If you consider Social or Collaboration a “Strategy”

31. If you consider Collaboration or Social, an Outcome.

32. If you approach it as a one-size –fits-all design

34. Value Inhibitors

35. Setting Up for Performance Acceleration

36. Performance Outcomes

38. Identity where collaboration and social concepts can move the needle

39. Design for participation early and you’ll have adoption later

40. Account for change management, support & user guidance 27

41. Show each user benefits of using tactics and tools 28

42. Be able to identify where to replace and where to augment based on the right execution path for your enterprise

43. Be ready to articulate the effort, and switching cost 30

45. Value Inhibitors

46. Setting Up for Performance Acceleration

47. Performance Outcomes

49. Reduce Cost

50. Lower Risk

52. Value Inhibitors

53. Setting Up for Performance Acceleration

54. Performance Outcomes

55. Q&A<placeholder image>

57. What its not

58. Setting Up for Performance Acceleration

59. Performance Outcomes

60. Q&AContact: Email: info@sovosgroup.com Web: http://www.sovosgroup.com <placeholder image>

61. TALKKING POINTS SLIDES 37

62. Drive Revenue: Its about designing an engagement and relationship architecture that lets you identify and respond to customer and lead requests from all relevant parts of the enterprise

63. Reduce Cost: Its about fostering innovation that comes from open interactions with those that know your customers needs best: distribution partners and customers them selves. And from those that know the power of your products best: your suppliers

64. Reduce Cost: XXX 40

65. Mitigate Risk: Its about adding transparency to reduce risk, measure capital and operational investment performance in the flow of activity

66. Mitigate Risk: Its about identifying the best performers in the enterprise based on in the flow participation and contribution to core performance objectives

67. Mitigate Risk: Its about engaging known and unknown experts across your extended ecosystem to significantlyimprove the likely hood of programmatic success

68. Its strategically enabling social interactions, and identifying the best people to enrichen the output from what have traditionally been structured ERP driven processes typically managed by ERP and CRM systems 44