presented at FutureGov Hong Kong in March 2010 - an examination of opportunities for citizen engagement and Gov 2.0 and review of examples from the Department of Justice and Victorian Government
the Victorian Public Service Innovation Action Plan
Moving to a read-write government
1. Moving to a read-write government
opportunities for citizen engagement and Gov 2.0
Patrick McCormick
Manager Digital Engagement
Department of Justice Victoria
Unless indicated otherwise, content in this
March 9, 2010 presentation is licensed:
FutureGov Forum Hong Kong
2. what I’d like to cover today…
some thinking
1. it’s the Internet, stupid
2. the emerging potential of Gov 2.0
some doing
3. innovation in the Victorian Public Service
4. tinkering with the tools of Justice 2.0
3. but first…
don’t believe the hype?
http://www.youtube.com/watch?v=sIFYPQjYhv8
6. what do we mean when we say Gov 2.0?
using the power of the Internet to
• deepen democratic processes through scaled conversations
• develop evidence based policy through robust consultation
• tailor services to more closely align to citizen needs
• open, transparent, responsive
government processes to enable
co-production including service
delivery and policy development
• from read-only to read-write
7. what are ingredients of Gov 2.0?
3 types of expectations - Charlie Leadbeater
• I need – essential government services citizens rely upon
• I want – discretionary services responding to ‘market’
• I can – the capacity to self select, participate, co-produce
why now?
• Internet 1.0 – low or no cost production and distribution
• netizens 1.0 – surplus computing and doing capacity
• web 2.0 - new tools, new behaviours, new expectations
8. but how did we get here?
the architecture of the Internet
• a collection of public agreements and standards
• vast repository of data, information, knowledge
• disproving the Babel objection - Yochai Benkler
• ‘stupid network’ with intelligence at the edge - David Isenberg
‘the cathedral and the bazaar’
– Eric Raymond
9. it’s the Internet, stupid
compact yet immense, a ‘small world’
power law distribution
• 10x growth adds ‘one hop’ mostly below and above mean
• growth is organic and ad hoc • few with many links
• many with few links
In Search of Jefferson’s Moose - David G. Post
power law distribution
mostly below and above the mean
•few with many links
•many with few links
11. meanwhile back in the public sector
the evolving architecture of government read-only
• 20th century administrative bureaucracy rigid, prescriptive, hierarchical
• new public management - performance
• triple bottom line - shareholders and stakeholders
• read-write co-productive, shared enterprise read-write
agile, principled, collaborative
12. increasing global interest in Gov 2.0
• Obama open government memo and
whole of government directive
• UK Power of Information Taskforce
report and new role
• Australia Gov 2.0 Taskforce report
• APSC online engagement guidelines
• Victoria Government response to
Parliamentary Inquiry into Improving
Access to PSI
• VPS innovation action plan
13. so what are the experts telling us?
• flipping default switch on sharing public sector information (PSI)
• tap into wisdom of crowds - numbers, diversity trump expertise
• adhere to architecture of Internet – UK PoIT
• go to where people are online - act authentically to establish trust
“…data in some software from the 90s is
already inaccessible” – Larry Lessig
“…with enough eyes all bugs are shallow”
– Eric Raymond
?
14. a very different SOE for government
• see for yourself nature of Internet - Yochai Benkler
• 1% rule (1:10:89) of co-production
• self-selection and meritocracy
• ‘mechanism of challenge’
• reputational authority and social capital
• Internet anthropology
– trolls: do not feed the serial complainers
– sock puppets: inauthentic representation
– social norms: threads, double posting, spam
15. the emerging potential of Gov 2.0
a new approach
• share (not cede) power, when and where appropriate
• maintain authority in old and new models
• government as a platform, providing a citizen SDK
key components
• culture of experimentation and collaboration
• open access to public sector data and information
• leadership and opportunities for co-production
• authenticity, uncertainty and contestability
17. action oriented leadership to foster culture of
innovation across Victorian Government
signed by every Department Head
11 initiatives across 4 areas:
1. Creating connections between
people, ideas and opportunities
2. Building innovation capability
3. Stimulating innovation and
rewarding good practice
4. Sharing information and data
18. VPS Hub open for cross boundary collaboration
• Innovation Zone staff lodge problems and seek solutions across VPS
• Innovation Toolbox collection of resources and best practice guides
• Innovation Challenge new ideas to address public policy challenges
• Micro Challenge save $1M through easy to implement small projects
22. supporting a culture of collaboration internally
• Justice portfolio employs
over 21,000 staff
• police and prosecution,
courts, prison and
corrections services,
tribunals and agencies
protecting citizen rights,
emergency services, racing
and gaming policy and legal
advice to government
• about 90,000 volunteers
across Country Fire
Authority, Lifesaving
Victoria, Victoria State
Emergency Service and
Office of the Public
Advocate
23. using social media externally to support existing role in
community and establish trusted, authentic presence
within new channels
31. geospatial data combined with location aware smart
phones deliver powerful tools to the hands of citizens
32. Moving to a read-write government
in summary…
some thinking
1. a read-write world brought to you by the Internet
2. approaches to Gov 2.0 are coming into focus
some doing
3. VPS innovation building Gov 2.0 from inside out
4. practical needs shape Justice 2.0 initiatives
34. re-using this presentation? the fine print…
• Parts of this presentation not under copyright or licensed to others (as indicated) have been
made available under the Creative Commons Licence 2.5
• Put simply, this means:
– you are free to share, copy and distribute this work
– you can remix and adapt this work
• Under the following conditions
– you must attribute the work to the author:
Patrick McCormick (pat.mccormick@justice.vic.gov.au or paddy@post.harvard.edu)
– you must share alike – so if you alter or build upon this work you have to keep these same conditions
• Unless stated otherwise, the information in this presentation is the personal
view of the author and does not represent official policy or position of his employer