EMC Vipr srm-technical Deep dive

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Optimize storage today and lay the foundation for a
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BLOCK FILE FILE BLOCK FILE
Today’s Storage Infrastructure
BLOCK

BLOCK FILE FILE BLOCK FILE BLOCK FILE
# ./symdev -sid 78 list –noport
# ./symconfigure -sid 78 list -freespace -units CYLINDER
# ./symdisk -sid 78 list -by_diskgroup
#./symconfigure -sid 78 -cmd "create dev
count=1,size=18414,emulation=FBA,config=RAID-
5,data_member_count=7,disk_group=1;" prepare
# disk assign lun3 -p0
# disk assign lun4 –p1
# aggr create siteAaggr -m -d lun1 lun2
# aggr create sitebaggr -m -d lun3 lun4
# naviseccli –h 1.2.3.4 - user < > -password < > -scope 0
connection –addset -name mv_iscsi_connection_to_456
# naviseccli –h 1.2.3.4 - user < > -password < > -scope 0
connection –addpath –name mv_iscsi_connection_to_456 –target
<MirrorView iSCSI port IP address on target SP-a> –sp a –
portid < MV ISCSI port ID on 123 array’s SPA>
# fdisk /dev/sdc
# fdisk /dev/sdd
# mdadm --zero-superblock /dev/sdc /dev/sdd
# mdadm --create /dev/md0 --level=1 --raid-devices=2
/dev/sdc1 /dev/sdd1
# mkfs.ext3 /dev/md0
# mkdir /raid1
# mount /dev/md0 /raid1
#create enhancedGlobalMirrorGroup
userLabel="enhancedGlobalMirrorGroupName"
(remoteStoragesubsystemName="storagesubsystemName
" | remoteStoragesubsystemWwn="wwID")
interfaceType=(FC | iSCSI)
[remotePassword="password"
syncInterval=integer (minutes | hours | days)
warningSyncThreshold=integer (minutes | hou)
Today’s Storage Infrastructure
# fdisk /dev/sdc
# fdisk /dev/sdd
# mdadm --zero-superblock /dev/sdc /dev/sdd
# mdadm --create /dev/md0 --level=1 --raid-devices=2
/dev/sdc1 /dev/sdd1
# mkfs.ext3 /dev/md0
# mkdir /raid1
# mount /dev/md0 /raid1
#create enhancedGlobalMirrorGroup
userLabel="enhancedGlobalMirrorGroupName"
(remoteStoragesubsystemName="storagesubsystemName
" | remoteStoragesubsystemWwn="wwID")
interfaceType=(FC | iSCSI)
[remotePassword="password"
syncInterval=integer (minutes | hours | days)
warningSyncThreshold=integer (minutes | hou)

NEW PLATFORMS &
APPROACHES
END USER DEMAND
FOR CLOUD
IT’S ONLY GOING TO GET
MASSIVE DATA
GROWTH
WORSE

How Do We
Solve
This?

3
Customer Pain Points

Cost Choice Cloud

Help Me
Reduce
Costs
Give Me
Freedom of
Choice
I Want a
Path the
Cloud

Insight
ViPR SRM & ViPR Controller help reduce costs & increase agility
Automated Insight & Action
ViPR
SRM
ViPR
Controller
Action

Policy-Based Storage Services
AUTOMATES
Physical Arrays
ABSTRACTS
Heterogeneous Resources
POOLS
REST-based APIs
OPEN
Storage Management
SELF-SERVICE
EMC & 3rd Party Storage
FLEXIBLE
Repeatable, Best Practices
INTELLIGENT
Out-of-the-Box
INTEGRATES

EMC ViPR SRM 3.6 Architecture
Data
Collection VM
Data Collection VM(s)
Database VM
Metrics
DB
Events
DB
Topology
DB
Compliance
Analysis
Metrics Back End
Reporting
VM Console
ViPR SRM
vApp
(Binary install
option
available)Front-End Portal
Custom Reports
Topology
Transformation

Today’s Storage Operations Challenges
Opaque costs
Wasted
storage
Wasted effort
and incidents
SLA failures
Uncertain
recoverability
Uncontrolled
growth
Performance
problems
Application
complexity

Transform Your Storage Department
with ViPR SRM
Application
chargeback
Utilization
optimization
Storage configuration
management
SLA
achievement
reporting
Data-
protection
compliance
Storage and
application
capacity trends
Performance
trending and
reporting
Application to
infrastructure
mapping

Application to Infrastructure Mapping
• Understand host-to-storage
relationships
• Visualize end-to-end topology
and relationship dependencies
• Analyze performance and
availability trends

Create
customized
business unit
dashboards
Asset Information
VMware vSphere
Host File System
SAN Switch
EMC or 3rd
Party Storage
Chargeback by SLA

Understand relationship dependencies along the
data path for VMAX, VNX, VNXe3200, VPLEX,
XtremIO, HDS, IBM XIV, IBM SVC, HP P9000,
HP 3PAR, NetApp

Analyze end-to-end relationships and
dependencies in FCOE environments.

Host Performance Troubleshooting
Performance Trending and Reporting
 Analyze host performance
– From host to LUN
 PowerPath metrics enhance
troubleshooting
– Health
– Configuration
– Alerts
Analyze host LUN
metrics

Analyze Performance from Host, Hypervisor, Switch, VPLEX & Array Perspective
Host/VMHypervisorSwitchVPLEXArray

Across Multi-Vendor Storage Environments
Multivendor performance
analysis

Identify Network Demands for EMC Object Storage
ViPR SRM shows network
utilization by project & service-
level

Analyze Converged Infrastructure Performance for VSPEX and
Vblock Systems as Single Entities
Topology by System
or Service
Global System
Dashboard

Storage and Application Capacity Trends
Virtual&
Software-defined
Traditional
VIPRSRM
• Reports capacity use across
heterogeneous environments
• Analyzes capacity by service
level, FAST policy, or SLO
• Identifies the true cost of
storage for any application

Integrated Capacity Dashboards and Reports
• Automate capacity reporting
• Analyze capacity usage and
trends
• Plan and justify new
purchases
Global capacity dashboards
include VMAX, VNX, VNXe3200,
VPLEX, XtremIO, HDS, IBM XIV,
HP P9000, NetApp
Global capacity dashboards include
ECS, VMAX, VNX, VNXe3200, VPLEX,
XtremIO, HDS, IBM XIV, HP P9000,
HP 3PAR, NetApp

Host Capacity Reporting
Automatically track host filesystem
capacity utilization
Identify when hosts
will need more storage
View host details

Identifying Available Capacity for Application Growth
View available capacity by
Service level
• Identify available file system and
service-level capacity
• Align with SLA requirements
• Search for LUNs of a specific size
View available capacity by
NAS File Systems

Analyze EMC and Multivendor Storage Pool Utilization
Select any
storage pool
to view more
details
Select any
storage pool
to view more
details

Manage Thin Pool Capacity
Identify when pools will run out of
space for ECS, VMAX, VNX,
VNXe3200, HDS, IBM XIV, HP P9000,
HP 3PAR, NetApp, XtremIO
Interactive report
displays details for
highlighted pool
• Track thin pool consumption
• Predict when more capacity is needed
• Investigate pool details
Interactive report
displays details for
highlighted pool

Enterprise-Level File System Consumption
View file system
capacity usage
Identify days until full
• Identify hosts with high
file system usage
• View historical
consumption
• Proactively plan for
additional storage

Data Domain Capacity Planning
Capacity utilization for all Data Domain
systems
• Understand Data Domain capacity utilization and trends
• View data compression ratios
• Boost file replication
• Total replicated capacity
View deduplication ratios by host

EMC Object Storage Reporting
ViPR SRM tracks object counts,
capacity consumption trends, &
service-level used by project,
tenant, and in total
ViPR SRM object show-back
reports by tenant or project

Storage Configuration Management
• Define policies and best
practices
• Validate compliance to EMC
Support Matrix
• Ensure proper configuration to
meet service levels
• Track configuration changes
Track changes & view breach details

Storage Configuration Management
Configuration Compliance
Define best practices & policies
Ensure compliance to
EMC Support Matrix

SLA Achievement Reporting
Create Custom Dashboards
• Flexible reporting offers
endless possibilities
• Customize reports for
variety of users
• Automate report delivery via
role-based access or email
Storage Team view of
storage utilization
Customer View of
Storage Utilization

Unified Alerting
View all alerts in a single report for
arrays, hosts & switches
Alerts dashboard highlights areas to investigate
Quickly & easily add,
delete, & modify alerts

Identify Stressed Arrays Size of box based on Total
Throughput
Color of box based on % Busy
Investigate host
workloads
including
PowerPath and
MPIO details

Identify Stressed ESX Servers
Identify & investigate
stressed ESX Servers and
VMs

Application Chargeback
Identify True Cost of Application Storage
Array #2Array #1
Mapped/masked
to backup server
Copy for testing new
version of application
Mapped to dev server
DR copy; may or
may not be
mapped to a DR
server
Backup
Server
Dev/Test
Server
Application
Cluster
Primary
volume
Local
copy
Remote
copy
Local
copy
I can’t charge this to the
backup administrator!
Who do I charge
for this copy?

Charge for storage by virtual machines
Chargeback by host or
hypervisor
Application Chargeback
Identify the True Cost of Application Storage
Group hosts by line of
business or application

Data Protection Compliance
• Ensure compliance to
replication & backup
policies for application
data
• Identify recovery
exposures, obsolete
recovery points, and
failed backups or restores
• Analyze replication
performance
Identify recovery
exposures
Monitor backup
success rates

Analyze Recovery Point Objective Compliance
Data Protection Compliance

Utilization Optimization
• Move applications to lower-cost
storage without violating SLAs
• Identify under utilized capacity
• Reclaim abandoned storage

Move to Lower-Cost Storage Without Violating SLAs
Move from
Gold to
Silver
Analyze performance
trends
Move from
Gold to
Silver

Optimize Storage Resources Identify when more storage of a
particular type is needed
Analyze performance trends and
storage workloads

Ensure pools do not exceed
subscription level targets
Customize your subscription
thresholds

Reclaim Underutilized Resources
Identify pools with available capacity
Underutilized SAN
ports
Reclaim orphaned LUNs
Unused Host LUN capacity

Reclaim Underutilized Resources
Reclaim LUNs with no I/O
Identify oversized file systems

Plan Capacity for New/Expanding Applications/Projects
Right-click a Pool and
select Add ReservationForecast now reflects
Reserved Capacity

EMC ViPR SRM
Visualize. Analyze. Optimize.
Compliance
• SLA reporting
• Configuration management
• Data protection compliance
Capacity
• Usage & trends
• Chargeback
• Reporting
Performance
• Application to infrastructure mapping
• Performance trending & reporting
• Performance troubleshooting
Physical
Virtual&
Software-defined

Supported Environments
EMC AND THIRD-PARTY STORAGE
ATMOS
CENTERA
DATA DOMAIN
DATA PROTECTION ADVISOR
ECS
HITACHI DATA SYSTEMS
HP STORAGEWORKS P9000, EVA, 3PAR
IBM DS, XIV, SVC
ISILON
NETAPP FILE & BLOCK
RECOVERPOINT
SCALEIO
VIPR
VI VIRTUALWISDOM
VMAX
VNX BLOCK & FILE
VNXE3200
VPLEX
XTREMIO
SWITCHES
CISCO
BROCADE
(*) Additional licenses required
CONVERGED INFRASTRUCTURE*
VBLOCK
VSPEX
APPLICATIONS
ORACLE
MICROSOFT SQL SERVER
MYSQL
DATAPATH
CISCO UCS
HP UX
HYPER-V
IBM AIX
IBM AIX VIO
LINUX SUSE AND RHEL
MICROSOFT WINDOWS
SUN SOLARIS
VMWARE

Taking Cost Out of the Business
CSC Chooses EMC ViPR SRM and EMC ViPR
Solution
• VNX
• Data Domain
• EMC Services
• FLASH 1st
Applications
• Microsoft Hyper-V
• Microsoft SQL Server
• Microsoft SharePoint
• SAP
Results
• Contain costs while meeting SLAs across diverse, heterogeneous
environments
• Unified and consistent reporting for internal and external customers
• Faster provisioning of new resources for storage estates
Challenge
• Data growth rate of 21% annually + additional 30% from new
customers
• Complex multivendor environment
• Reduce OpEx while meeting SLAs
“With over 150 petabytes of storage and a growth
rate of 21% per year, EMC ViPR SRM and EMC ViPR
will allow us to improve storage FTE resources four
to five times.”
CHRIS FLAESCH
General Manager,
Platform Offerings
CSC

Solution
• VNX
• Data Domain
• EMC Services
• FLASH 1st
Applications
• SAP
Results
• Automated reporting saves time/resources for better, faster decisions
• Faster performance analysis and issue resolution ensures SLAs are met
• Improved capacity planning for more efficient storage utilization
• Trending reports help justify capacity purchases
Challenge
• Data growth rate of 25% annually
• Multiple tools to analyze performance and capacity trends
• Manual, time-consuming reporting across global data centers
Centralized Analysis and Reporting
Columbia Sportswear Chooses EMC ViPR SRM
“With EMC’s ViPR SRM, I’ll be able to go into one
application to view our global infrastructure. Drill-
down capabilities allow me to analyze performance
and capacity utilization to ensure SLAs are met.”
ERWIN ROSAL
Systems Engineer,
Columbia Sportswear

Local Govt Improves Resource Utilization
Metropolitan Government of Nashville and Davidson County Chooses EMC
Results
• Reduced departmental chargeback reporting from weeks to under an hour
• Decreased management report development from four hours to 10 minutes
• Customized dashboards now track performance, configuration, and capacity
consumption in real time across entire infrastructure
Solution
• VNX
Applications
• SAP
Challenge
• Heavily dependent on manual processes for monitoring and
analyzing storage infrastructure
• Gathering data and building spreadsheets for year-end
chargeback reporting required weeks of preparation
• Inefficient reporting on storage resources bogged down storage
administrators, delaying rollout of new projects
• Ineffective capacity utilizationTODD RORIE
Manager of Enterprise
Virtualization and
Storage, Metropolitan
Government of Nashville
and Davidson County
“One of the things I really like about ViPR SRM is
the customizable dashboard. It gives us a single
pane of glass to track performance,
configuration, and consumption in real time
across our entire environment.”

Efficiently Expanding Global Operations
Fashion Industry Leader Chooses EMC ViPR SRM
Solution
• VNX
• Data Domain
• EMC Services
• FLASH 1st
Applications
• SAP
Results
• Proactive issue identification and resolution ensures SLAs are met
• Analyze performance trends in minutes
• Automated show back reports to line of business
• Storage utilization reporting will save hundreds of thousands per year
Challenge
• Data growth rate of 40% annually
• Performance analysis too time consuming
• Ineffective capacity utilization resulted in overprovisioning
“With EMC’s ViPR SRM, we can see if a particular
application is going to overwhelm the storage it’s
on and move it to a higher-performance tier on-
demand. This helps IT be more agile and efficient
in handling data growth as the business expands.”
STORAGE
ADMINISTRATOR
Fashion Industry Leader

ANALYZE OPTIMIZEVISUALIZE
VISIBILITY LEADS TO INSIGHT
INSIGHT LEADS TO OPTIMIZATION

Take the First Step to Software-Defined Storage
Storage Transformation Workshop
Current State
• Assess as-is architecture
• People and processes
Vision
• Self-service portal
• Chargeback
• Define end-state
Roadmap
• Gap analysis
• Business value
• Automation reporting tools
One Day Onsite
Two-Week Turnaround

Scope:
• Up to 6 Data Centers
• Up to 50 Arrays
• 25 or less VMAX
• Up to 200 Switches
• Up to 4 days of Physical
Host Discovery /
Demonstrations
• Up to 5 days for
Operational Readiness
40 Days
PS-BAS-SRMEIMP
$85,050
Scope:
• Up to 25 Arrays
• 15 or less VMAX
• Up to 2 days of
Physical Host Discovery
/ Demonstrations
20 Days
PS-BAS-SRMSIMP
$43,050
Scope:
For implementations
outside the size of
fixed priced services
(including Operational
Readiness)
PS–CUS–ASD
Custom Priced
Consolidated Monitoring
and Reporting Residency
for SRM
PS-CUS-ASDRES
Custom Priced
Standard Expanded Custom Residency
Note: Implementation services do NOT include customizations
Scope:
• 1 Data Center
• Up to 10 Arrays
• 5 or less VMAX
• Up to 1 day of Physical
Host Discovery /
Demonstrations
6 Days
PS-BAS-SRMIIMP
$15,500
Introductory
Optional Operational Readiness Add-On (5 Days $10,370)
Optional 4 hour SA block - model PS-BAS-SAASD
Fixed Priced / Fixed Scope Offerings
ViPR SRM Implementation Services

Navigating
ViPR SRM
Within

Use Case-Based User Interface
View data across
silos

Modify Out-of-Box Reports
Browse and Edit Via Same Interface
Add a formula
Change report
configuration
Define where reports
appear in your
dashboard

Simple Customization Via My Reports
Pin individual reports to create a
Personal View

Create and Rename Custom Reports
Heterogeneous Capacity Reports
EMC storage
Hitachi storage
NetApp storage
Cisco switch

Tag Favorites and Customize Login
Screen
Customize your login screen

Create Point-in-Time Copies of Reports
Create copies of reports for
future reference

Schedule Reports for Management
 Set Up Recurring Schedule
 Save a Copy and Confirmation via Email
 Select Format and Include a Message

Professional
Services

Scope:
• Up to 50 Arrays
• 25 or less VMAX
• Up to 4 days of
/ Demonstrations
40 Days
PS-BAS-SRMEIMP
$85,050
Scope:
• Up to 25 Arrays
• 15 or less VMAX
• Up to 2 days of
/ Demonstrations
20 Days
PS-BAS-SRMSIMP
$43,050
Scope:
For implementations
outside the size of
Readiness)
PS–CUS–ASD
Custom Priced
for SRM
PS-CUS-ASDRES
Custom Priced
** Note: Implementation services do NOT include customizations
Scope:
• 1 Data Center
• Up to 10 Arrays
• 5 or less VMAX
Host Discovery /
Demonstrations
6 Days
PS-BAS-SRMIIMP
$15,500
Introductory
VIPR SRM IMPLEMENTATION SERVICES

Professional
Services

Customization &
Integration
PS–CUS–ASD
Custom Priced
ViPR SRM Upgrade
PS-BAS-SRMUPG
$21,050
CM&R Residency
PS-CUS-ASDRES
Custom Priced
ViPR SRMSERVICES PORTFOLIO
4 hour SA/IS block
available
Custom
Implementation
/ Upgrade
PS-CUS-ASD
ViPR Report Design
PS-BAS-W4NWSK
5 Days, $12,370
Expanded
Implementation
PS-BAS-SRMEIMP
40 Days, $85,050
Introductory
Implementation
PS-BAS-SRMIIMP
6 Days, $15,500
Storage Transformation
Workshop
Delivered by Presales
Design &
Implementation
Guidance
PS-COP-VSRMDIG
$1,330 (Partner Only)
Advanced Storage
Monitoring and Reporting
Services
Ideation / Pilot (next page)
These 4 services replace PS-BAS-SRMQS
LEGEND
Available
Future
Operational
Readiness Add-On
PS-BAS-SRMAIMP
5 Days, $10,370
Standard
Implementation
PS-BAS-SRMSIMP
20 Days, $43,050
Partner Enablement Simplified Upgrade

OTHER MONITORING & REPORTING SERVICES
IN DEVELOPMENT
Implementation of Application
Infrastructure Mapping for ViPR SRM
maps applications to infrastructure
components and provides a clear view into
the structure of applications
Implementation for Application Storage
Chargeback Reporting provides
transparent and accurate consumption and
cost reporting
Implementation for Storage Capacity
Alerting ensures that exhaustion events are
avoided by providing storage teams with alerts
to address growth issues
Implementation for Application
Performance and Capacity Monitoring
monitors application performance and
storage capacity, identifies opportunities to
increase utilization and enables effective
forecasting of storage requirements
Performance Capacity Compliance
Design and Implementation for Application
Service Level Compliance monitors the
configuration of applications to ensure
compliance with OLA/SLA requirements
Infrastructure Change Monitoring identifies
unauthorized changes to the infrastructure and
allows roll-back of changes
Implementation for Backup Infrastructure
Reporting analyzes the cost of back up and
generates custom reporting on recoverabilityNote: Looking to consolidate these services where we can
LEGEND
Available
Future

INTRODUCTORYIMPLEMENTATIONFORTHE VIPRSRM
Deliverables
• Provides the customer with the applicable
documentation:
• Configuration Guide
• Test Plan
• Project Completion Form
• EMC personnel provide a Functional Overview of the
deployed software and demonstrate the ViPR SRM
functionality, including a review of the ViPR SRM suite
of reports.
Ordering
 PS-BAS-SRMIIMP (Fixed Fee)
 Price: $15,500
 Covers up to 1 Data Center, up to 10 Arrays (5 or
less VMAX) and up to 10 switches
 Includes Discovery of 2 Physical Host and 2 VMware
vCenters – for customer knowledge
PS-BAS-SRMIIMP - Service Overview
The EMC® Introductory Implementation for ViPR® SRM service installs and configures the EMC ViPR SRM solution
design in a small-sized environment. This service includes collaborating with the customer to understand application-
to-storage dependencies, storage capacity utilization, and capacity monitoring and reporting to meet the customer’s
requirements.
This service:
• Supports heterogeneous block, file, and virtualized storage environments.
• Implements ViPR SRM solution designed to scale to smaller environments.
• Validates the customer’s environment to ensure that it meets the ViPR SRM requirements.
• Validates the ViPR SRM deployment.
• Provides comprehensive monitoring, analysis, and reporting.

STANDARDIMPLEMENTATIONFOR THEVIPRSRM
Deliverables
documentation:
• Test Plan
of reports.
Ordering
 PS-BAS-SRMSIMP (Fixed Fee)
 Price: $43,050
 Covers up to 3 Data Center, up to 25 Arrays
(15 or less VMAX) and up to 100 switches
PS-BAS-SRMSIMP - Service Overview
The EMC® Standard Implementation for ViPR® SRM service installs and configures EMC ViPR SRM solution design in a
medium-sized environment. This service includes collaborating with the customer to understand application to storage
dependencies, storage capacity utilization, and capacity monitoring and reporting to meet customer requirements.
This service:
• Implements ViPR SRM solution designed to scale to most customer environments.
• Validates the customer’s environment to ensure it meets ViPR SRM requirements.
• Demonstrates “Out-of-the-box” Operational Readiness of ViPR SRM

EXPANDEDIMPLEMENTATIONFORTHEVIPRSRM
Deliverables
documentation:
• Test Plan
of reports.
Ordering
 PS-BAS-SRMEIMP (Fixed Fee)
 Price: $85,050
 Includes Discovery of 10 Physical Host and 10
VMware vCenters – for customer knowledge
PS-BAS-SRMEIMP - Service Overview
The EMC® Expanded Implementation for ViPR® SRM service installs and configures the EMC ViPR SRM solution design
in a large-sized environment. This service includes collaborating with the customer to understand application-to-
storage dependencies, storage capacity utilization, and capacity monitoring and reporting to meet customer
requirements.
This service:

IMPLEMENTATIONFOR VIPRSRM OPERATIONALREADINESSADD-ON
Deliverables
• The EMC Implementation for ViPR™ SRM Operational
Readiness Add-on service provides SRM benefits to the
customers who want to learn more about the following:
• Data Enrichment
• Storage Monitoring and Reporting Overview
• Storage Configuration Management
• Alert Management
• User Management
• Maintenance Best Practices
Ordering
 PS-BAS-SRMAIMP (Fixed Fee)
 Price: $10,370
 This service can only be sold as an add-on to the
following services:
 Introductory Implementation for ViPR SRM (PS-BAS-SRMIIMP)
 Standard Implementation for ViPR SRM (PS-BAS-SRMSIMP)
 Expanded Implementation for ViPR SRM (PS-BAS-SRMEIMP)
PS-BAS-SRMAIMP - Service Overview
The EMC® Implementation for ViPR® SRM Operational Readiness Add-on service provides one week of Operational
Readiness to the EMC Implementation for ViPR SRM fixed services. This service provides a Functional Overview of the
deployed software and ensures that EMC ViPR SRM is ready to use and fully functional.

IMPLEMENTATIONFORVIPRSRM
Deliverables
documentation:
• Test Plan
of reports.
Ordering
 PS-CUS-ASD (Custom SOW)
 Price: Varies
PS-CUS-ASD - Service Overview
The EMC® Implementation for ViPR® SRM service implements and configures ViPR® SRM. This service includes
collaborating with the customer to understand application to storage dependencies, storage capacity utilization, and
define capacity monitoring and reporting to meet the customer’s requirements.
This service:

IMPLEMENTATIONFORVIPRSRMUPGRADE
Deliverables
• This engagement includes the following components:
• Upgrading ViPR SRM base software, including
additional database and collector hosts
• Installation of newly added SolutionPacks for ViPR SRM
Ordering
 Price: Varies
The EMC® Implementation for ViPR® SRM Upgrade service performs an upgrade to the latest version of ViPR SRM.
During this engagement, EMC-trained and -experienced personnel leverage the latest engineering techniques, EMC
best practices and proven methodologies to reduce the risks associated with upgrading software.
In addition to performing the upgrade, the service also includes:
• Data gathering in preparation for the upgrade
• Assessing the environment for additional hardware if needed
• Completing post-upgrade configuration tasks
• Installing required SolutionPacks
• Demonstrating the new features in ViPR SRM

Deliverables
Ordering
 PS-BAS-SRMUPG (Fixed Fee)
 Price: $21,050
PS-BAS-SRMUPG - Service Overview
The EMC® Implementation for ViPR® SRM Upgrade service provides comprehensive planning, scheduling and
validation for upgrading an existing instance of Storage Resource Manager (SRM) and ViPR SRM to the most current
version of ViPR SRM. During this engagement, EMC-trained and -experienced personnel leverage the latest
engineering techniques, EMC best practices and proven methodologies to reduce the risks associated with upgrading
software.

WATCH4NETREPORTDESIGN
Deliverables
• Conducts project closeout, review, and sign-off
• Creates and delivers an executive summary
• Reviews mock reports with the customer
Ordering
 PS-BAS-W4NWSK (Fixed Fee)
 Price: $12,370
 Can be sold with any product that uses M&R
foundation
PS-BAS-W4NWSK - Service Overview
The EMC® Watch4net® Report Design provides a best practices consultative service to define report requirements for
customers using Watch4net. The service validates the customer’s report design goals. It is intended to be consultative
and comprehensive. The service provides an executive summary and sample reports that define the exact reports
needed for the customer. The service is performed by EMC personnel or authorized agents and can take as long as 40
hours.

COOPERATIVEDESIGNANDIMPLEMENTATIONGUIDANCE FORVIPRSRM
Deliverables
• As part of the process, this service provides Partners
with mentorship, consulting, and guidance from the
EMC COE/VSD team as Partners deliver a ViPR SRM
implementation service. EMC reviews all design
documentation and provides feedback to the Partner
via conference call. EMC also conducts a final review
call for the Test Plan and Configure Guide
Ordering
 PS-COP-VSRMDIG (Fixed Fee)
 Price: $1,330
 VSD Delivered
PS-COP-VSRMDIG - Service Overview
The EMC® Cooperative Design and Implementation Guidance for ViPR® SRM service helps partners ramp up their
knowledge and experience to enable them to successfully deliver EMC ViPR SRM. In addition, the engagement ensures
delivery quality. This service provides pre- and post-implementation guidance for partners who have completed ViPR
SRM training.
The goal of this service is for EMC (VSD) to mentor partners with ViPR SRM solution implementation preparation,
ensure execution success and provide reviews and guidance based on partner-collected data within the framework of
EMC best practices and performance standards.

VIPRSRMCUSTOMREPORTINGANDINTEGRATION
Deliverables
• Customized SRM reporting solutions, based on the best
practices developed by the EMC team that align with
the customer’s specific reporting needs, and business
objectives..
Ordering
 Price: Varies
The EMC® ViPR® SRM Custom Reporting and Integration service is designed to address the customer’s unique ViPR®
SRM reporting requirements by targeting the areas that provide the greatest financial and operational benefits. The
service offering is designed to be consultative and comprehensive. EMC personnel or authorized agents work with our
customer’s staff and end users to identify their specific ViPR SRM reporting priorities and requirements.
The assessment component of the engagement provides a detailed understanding of the customer’s ViPR SRM
reporting requirements. The service provides a variety of customized SRM reporting solutions based on best practices
developed by the EMC team that align with the customer’s specific reporting needs and business objectives.

RESIDENCYFOR CONSOLIDATEDMONITORINGANDREPORTING
Deliverables
• Provides a resource with the skills to:
• Design, implement, and test the ViPR SRM components as
required.
• Configure customer-specific policies.
• Translate the customer’s business KPIs and SLAs into the ViPR
SRM standard dashboard reports.
• Provide the ViPR SRM post-implementation operational readiness
to the customer’s storage management team.
• Assist the customer in developing or modifying procedures for
operating the ViPR SRM using EMC Best Practices.
Ordering
 PS-CUS-ASDRES (Custom SOW)
 Price: Varies
 Sold in 30 day increments
PS-CUS-ASDRES - Service Overview
The EMC® Residency for Consolidated Monitoring and Reporting provides an EMC Senior Solutions Architect (SA)
resident at the customer’s site with the skills to deploy ViPR SRM and make monitoring and reporting configurations to
meet the customer’s specific Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) under the
customer’s direction.
In addition, the resident is available to answer post-implementation questions, provide knowledge to the customer’s
personnel and ensure that the solution and its values are properly integrated with the customer’s storage processes.

Scope:
• Up to 50 Arrays
• 25 or less VMAX
• Up to 4 days of
/ Demonstrations
40 Days
PS-BAS-SRMEIMP
$85,050
Scope:
• Up to 25 Arrays
• 15 or less VMAX
• Up to 2 days of
/ Demonstrations
20 Days
PS-BAS-SRMSIMP
$43,050
Scope:
For implementations
outside the size of
Readiness)
PS–CUS–ASD
Custom Priced
for SRM
PS-CUS-ASDRES
Custom Priced
** Note: Implementation services do NOT include customizations
Scope:
• 1 Data Center
• Up to 10 Arrays
• 5 or less VMAX
Host Discovery /
Demonstrations
6 Days
PS-BAS-SRMIIMP
$15,500
Introductory
VIPR SRM IMPLEMENTATION SERVICES

Professional
Services

Customization &
Integration
PS–CUS–ASD
Custom Priced
ViPR SRM Upgrade
PS-BAS-SRMUPG
$21,050
CM&R Residency
PS-CUS-ASDRES
Custom Priced
ViPR SRMSERVICES PORTFOLIO
4 hour SA/IS block
available
Custom
Implementation
/ Upgrade
PS-CUS-ASD
ViPR Report Design
PS-BAS-W4NWSK
5 Days, $12,370
Expanded
Implementation
PS-BAS-SRMEIMP
40 Days, $85,050
Introductory
Implementation
PS-BAS-SRMIIMP
6 Days, $15,500
Storage Transformation
Workshop
Delivered by Presales
Design &
Implementation
Guidance
PS-COP-VSRMDIG
$1,330 (Partner Only)
Advanced Storage
Monitoring and Reporting
Services
Ideation / Pilot (next page)
These 4 services replace PS-BAS-SRMQS
LEGEND
Available
Future
Operational
Readiness Add-On
PS-BAS-SRMAIMP
5 Days, $10,370
Standard
Implementation
PS-BAS-SRMSIMP
20 Days, $43,050
Partner Enablement Simplified Upgrade

OTHER MONITORING & REPORTING SERVICES
IN DEVELOPMENT
Implementation of Application
Infrastructure Mapping for ViPR SRM
maps applications to infrastructure
components and provides a clear view into
the structure of applications
Chargeback Reporting provides
transparent and accurate consumption and
cost reporting
Implementation for Storage Capacity
Alerting ensures that exhaustion events are
avoided by providing storage teams with alerts
to address growth issues
Implementation for Application
Performance and Capacity Monitoring
monitors application performance and
storage capacity, identifies opportunities to
increase utilization and enables effective
forecasting of storage requirements
Performance Capacity Compliance
Design and Implementation for Application
Service Level Compliance monitors the
configuration of applications to ensure
compliance with OLA/SLA requirements
Infrastructure Change Monitoring identifies
unauthorized changes to the infrastructure and
allows roll-back of changes
Implementation for Backup Infrastructure
Reporting analyzes the cost of back up and
generates custom reporting on recoverabilityNote: Looking to consolidate these services where we can
LEGEND
Available
Future

INTRODUCTORYIMPLEMENTATIONFORTHE VIPRSRM
Deliverables
documentation:
• Test Plan
of reports.
Ordering
 PS-BAS-SRMIIMP (Fixed Fee)
 Price: $15,500
 Covers up to 1 Data Center, up to 10 Arrays (5 or
less VMAX) and up to 10 switches
PS-BAS-SRMIIMP - Service Overview
The EMC® Introductory Implementation for ViPR® SRM service installs and configures the EMC ViPR SRM solution
design in a small-sized environment. This service includes collaborating with the customer to understand application-
to-storage dependencies, storage capacity utilization, and capacity monitoring and reporting to meet the customer’s
requirements.
This service:

STANDARDIMPLEMENTATIONFOR THEVIPRSRM
Deliverables
documentation:
• Test Plan
of reports.
Ordering
 PS-BAS-SRMSIMP (Fixed Fee)
 Price: $43,050
PS-BAS-SRMSIMP - Service Overview
The EMC® Standard Implementation for ViPR® SRM service installs and configures EMC ViPR SRM solution design in a
medium-sized environment. This service includes collaborating with the customer to understand application to storage
dependencies, storage capacity utilization, and capacity monitoring and reporting to meet customer requirements.
This service:

EXPANDEDIMPLEMENTATIONFORTHEVIPRSRM
Deliverables
documentation:
• Test Plan
of reports.
Ordering
 PS-BAS-SRMEIMP (Fixed Fee)
 Price: $85,050
 Includes Discovery of 10 Physical Host and 10
VMware vCenters – for customer knowledge
PS-BAS-SRMEIMP - Service Overview
The EMC® Expanded Implementation for ViPR® SRM service installs and configures the EMC ViPR SRM solution design
in a large-sized environment. This service includes collaborating with the customer to understand application-to-
storage dependencies, storage capacity utilization, and capacity monitoring and reporting to meet customer
requirements.
This service:

IMPLEMENTATIONFOR VIPRSRM OPERATIONALREADINESSADD-ON
Deliverables
• The EMC Implementation for ViPR™ SRM Operational
Readiness Add-on service provides SRM benefits to the
customers who want to learn more about the following:
• Data Enrichment
• Storage Monitoring and Reporting Overview
• Storage Configuration Management
• Alert Management
• User Management
• Maintenance Best Practices
Ordering
 PS-BAS-SRMAIMP (Fixed Fee)
 Price: $10,370
 This service can only be sold as an add-on to the
following services:
 Introductory Implementation for ViPR SRM (PS-BAS-SRMIIMP)
 Standard Implementation for ViPR SRM (PS-BAS-SRMSIMP)
 Expanded Implementation for ViPR SRM (PS-BAS-SRMEIMP)
PS-BAS-SRMAIMP - Service Overview
The EMC® Implementation for ViPR® SRM Operational Readiness Add-on service provides one week of Operational
Readiness to the EMC Implementation for ViPR SRM fixed services. This service provides a Functional Overview of the
deployed software and ensures that EMC ViPR SRM is ready to use and fully functional.

IMPLEMENTATIONFORVIPRSRM
Deliverables
documentation:
• Test Plan
of reports.
Ordering
 Price: Varies
The EMC® Implementation for ViPR® SRM service implements and configures ViPR® SRM. This service includes
collaborating with the customer to understand application to storage dependencies, storage capacity utilization, and
define capacity monitoring and reporting to meet the customer’s requirements.
This service:

Deliverables
Ordering
 Price: Varies
The EMC® Implementation for ViPR® SRM Upgrade service performs an upgrade to the latest version of ViPR SRM.
During this engagement, EMC-trained and -experienced personnel leverage the latest engineering techniques, EMC
best practices and proven methodologies to reduce the risks associated with upgrading software.

Deliverables
Ordering
 PS-BAS-SRMUPG (Fixed Fee)
 Price: $21,050
PS-BAS-SRMUPG - Service Overview
The EMC® Implementation for ViPR® SRM Upgrade service provides comprehensive planning, scheduling and
validation for upgrading an existing instance of Storage Resource Manager (SRM) and ViPR SRM to the most current
version of ViPR SRM. During this engagement, EMC-trained and -experienced personnel leverage the latest
engineering techniques, EMC best practices and proven methodologies to reduce the risks associated with upgrading
software.

WATCH4NETREPORTDESIGN
Deliverables
• Conducts project closeout, review, and sign-off
• Creates and delivers an executive summary
• Reviews mock reports with the customer
Ordering
 PS-BAS-W4NWSK (Fixed Fee)
 Price: $12,370
 Can be sold with any product that uses M&R
foundation
PS-BAS-W4NWSK - Service Overview
The EMC® Watch4net® Report Design provides a best practices consultative service to define report requirements for
customers using Watch4net. The service validates the customer’s report design goals. It is intended to be consultative
and comprehensive. The service provides an executive summary and sample reports that define the exact reports
needed for the customer. The service is performed by EMC personnel or authorized agents and can take as long as 40
hours.

COOPERATIVEDESIGNANDIMPLEMENTATIONGUIDANCE FORVIPRSRM
Deliverables
• As part of the process, this service provides Partners
with mentorship, consulting, and guidance from the
EMC COE/VSD team as Partners deliver a ViPR SRM
implementation service. EMC reviews all design
documentation and provides feedback to the Partner
via conference call. EMC also conducts a final review
call for the Test Plan and Configure Guide
Ordering
 PS-COP-VSRMDIG (Fixed Fee)
 Price: $1,330
 VSD Delivered
PS-COP-VSRMDIG - Service Overview
The EMC® Cooperative Design and Implementation Guidance for ViPR® SRM service helps partners ramp up their
knowledge and experience to enable them to successfully deliver EMC ViPR SRM. In addition, the engagement ensures
delivery quality. This service provides pre- and post-implementation guidance for partners who have completed ViPR
SRM training.
The goal of this service is for EMC (VSD) to mentor partners with ViPR SRM solution implementation preparation,
ensure execution success and provide reviews and guidance based on partner-collected data within the framework of
EMC best practices and performance standards.

VIPRSRMCUSTOMREPORTINGANDINTEGRATION
Deliverables
• Customized SRM reporting solutions, based on the best
practices developed by the EMC team that align with
the customer’s specific reporting needs, and business
objectives..
Ordering
 Price: Varies
The EMC® ViPR® SRM Custom Reporting and Integration service is designed to address the customer’s unique ViPR®
SRM reporting requirements by targeting the areas that provide the greatest financial and operational benefits. The
service offering is designed to be consultative and comprehensive. EMC personnel or authorized agents work with our
customer’s staff and end users to identify their specific ViPR SRM reporting priorities and requirements.
The assessment component of the engagement provides a detailed understanding of the customer’s ViPR SRM
reporting requirements. The service provides a variety of customized SRM reporting solutions based on best practices
developed by the EMC team that align with the customer’s specific reporting needs and business objectives.

RESIDENCYFOR CONSOLIDATEDMONITORINGANDREPORTING
Deliverables
• Provides a resource with the skills to:
• Design, implement, and test the ViPR SRM components as
required.
• Configure customer-specific policies.
• Translate the customer’s business KPIs and SLAs into the ViPR
SRM standard dashboard reports.
• Provide the ViPR SRM post-implementation operational readiness
to the customer’s storage management team.
• Assist the customer in developing or modifying procedures for
operating the ViPR SRM using EMC Best Practices.
Ordering
 PS-CUS-ASDRES (Custom SOW)
 Price: Varies
 Sold in 30 day increments
PS-CUS-ASDRES - Service Overview
The EMC® Residency for Consolidated Monitoring and Reporting provides an EMC Senior Solutions Architect (SA)
resident at the customer’s site with the skills to deploy ViPR SRM and make monitoring and reporting configurations to
meet the customer’s specific Key Performance Indicators (KPIs) and Service-Level Agreements (SLAs) under the
customer’s direction.
In addition, the resident is available to answer post-implementation questions, provide knowledge to the customer’s
personnel and ensure that the solution and its values are properly integrated with the customer’s storage processes.

EMC Vipr srm-technical Deep dive

EMC Vipr srm-technical Deep dive

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