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Webinar | Cloud PBX and Skype

Legacy PBX technologies are fast becoming obsolete. And, downtime is expensive. PBX industry is changing and many are considering a collaboration solution that leverages your existing on-premise infrastructure and marries it with a cloud platform.

About the Event:
Find out in our webinar, led by our Microsoft experts, what your options are for developing a truly integrated collaboration environment.

This session is designed for IT leaders with aging on-premise PBX systems, or those who want to understand what the Microsoft Cloud PBX solution offers. Most importantly, our presenters will provide insights into how to drive up collaboration by improving end user productivity through a cohesive Office 365 experience.

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Webinar | Cloud PBX and Skype

  1. 1. Palwinder Singh Senior Systems Engineer Steve Campbell Practice Lead Skype for Business Cloud PBX
  2. 2. People need to collaborate to do business. With the pace of business there are demands to access people quickly and seamlessly. At the same time it has to be a simple process.
  3. 3. Presenters Steve Campbell Practice Lead steve.campbell@softchoice.com Palwinder Singh Senior Systems Engineer palwinder.singh@softchoice.com
  4. 4. What is Cloud PBX / PSTN Calling / PSTN Conferencing Skype Operations Framework VoIP Readiness Assessment Adoption Practices Deployment Options Licensing & Calling Plans Next Steps Questions & Answers Agenda
  5. 5. Why Skype for Business? Any Device, Anywhere, Anytime Cohesive User Experience Inter-organizational collaboration Cost Savings
  6. 6. Cloud PBX Myths and Facts Myth: Cloud PBX is only available in the US Cloud PBX is available worldwide. Fact: PSTN Calling is available in select countries today. US, Puerto Rico, UK, Ireland, Netherlands, France and Spain.
  7. 7. What is Microsoft Cloud PBX? • Cloud PBX • PSTN Calling • PSTN Conferencing
  8. 8. Why Cloud PBX? • Vendor longevity in question • VoIP systems have been in production for over 12 years • Nearly 50% of all end points are still digital. • Most legacy telephony systems have been out of support for over 5 years • Global phone systems in Office 365
  9. 9. Microsoft Cloud PBX Features • Features Call answer/initiate (by name and number) Device switching Call delegation and call on-behalf Distinctive Ringing Call forwarding and simultaneous ringing Do-not-disturb routing Call history Make Skype for Business calls using your desk phone for audio Call hold/retrieve Integrated dial-pad Call transfer (blind, consult, and mobile) Music on hold Caller ID Team calling Auto Attendant Video call monitor Call Queues Voicemail
  10. 10. PSTN Calling • Reduced complexity • Number porting and E-911 • Simple calling plans
  11. 11. PSTN Conferencing • Dial-in conferencing • Dial-out conferencing • Decrease costs
  12. 12. Maximizing value from voice Below is a roadmap of the Skype for Business voice capabilities to adopt. The value increases as you move through each step Use Skype for Business for all your voice needs • One communication tool • Lower TCO • Avoid redundant systems • Integrated and single directory Connect to the PSTN • More predictable pricing • Ease of procurement • Fast enablement of phone numbers • PSTN Calling (coming soon) • Hybrid/CCE deployments • Simple and central management Use Cloud PBX 321 IT Value Business Value • Single administration • Ease of on/off-boarding • Greater insights on usage and control • Anywhere business phone • Vendor consolidation
  13. 13. Q&A
  14. 14. Skype Operations Framework
  15. 15. VoIP Readiness Assessment Identify potential network challenges Skype for Business quality relies on network quality Manage risks
  16. 16. Adoption Services Engage Sponsor Business Objectives Success Criteria User Personas Awareness Training Measure Success User Feedback
  17. 17. User Personas PERSONA REQUIREMENTS DEVICE TYPE Road warrior Portable and easily accessible devices that can be used in hotels, airports, and remote offices Bluetooth, earpiece headset Executive admin Phone with transfer functions; transportable headset to quickly roam the office without interruption High-end desk phone, plus option for wireless/USB headset Information worker Comfortable device that can withstand many meetings throughout the day Headset and good quality webcam
  18. 18. User Devices • Desktop clients • Mobile clients (iOS/Android) • Desk phones • Headsets • Speaker Phones • Meeting-room systems Find the latest and greatest approved Skype for Business devices at: http://partnersolutions.skypeforbusiness.com/solutionscatalog Large selection of end user devices
  19. 19. On-Premises Hybrid Online Flexible Deployment Options End-user features & customer PSTN services integrated on-premises • Control • Integration • Compliance • Dedicated hardware Users online or on-premises; integration with PSTN services on-premises • Flexibility and scale • Increased functionalities • Cloud connected • Extend reach Cloud PBX in Office 365; PSTN services provided by Microsoft • Reduced capital costs • Reduced overhead • O365 reliability • Instant scale
  20. 20. Cloud Connector Edition Appliance • Single appliance solution • Simply connects Cloud PBX to your current PBX or telephone lines • Deployed in your existing network closet or datacenter
  21. 21. Cloud PBX licensing Requirements US Calling Plan US Total Price Office 365 Enterprise E5 No additional requirements Domestic: $12.00 International: $24.00 Domestic: $12.00 International: $24.00 Office 365 Enterprise E3 Cloud PBX ($8.00) Domestic: $12.00 International: $24.00 Domestic: $20.00 International: $32.00 Office 365 Enterprise E1 Cloud PBX ($8.00) Domestic: $12.00 International: $24.00 Domestic: $20.00 International: $32.00
  22. 22. Calling Plans • Microsoft calling plans in US – Domestic – International • Pooled Minutes – Pooled minutes at tenant level – Peer to peer calling does not use allocated minutes • Consumption Billing
  23. 23. Is this right for you? • Business Productivity Assessment • Customer Immersion Experience • Promo Package
  24. 24. Q&A
  25. 25. Presenters Steve Campbell Practice Lead steve.campbell@softchoice.com Palwinder Singh Senior Systems Engineer palwinder.singh@softchoice.com

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  • MhndTaani

    Jul. 21, 2019

Legacy PBX technologies are fast becoming obsolete. And, downtime is expensive. PBX industry is changing and many are considering a collaboration solution that leverages your existing on-premise infrastructure and marries it with a cloud platform. About the Event: Find out in our webinar, led by our Microsoft experts, what your options are for developing a truly integrated collaboration environment. This session is designed for IT leaders with aging on-premise PBX systems, or those who want to understand what the Microsoft Cloud PBX solution offers. Most importantly, our presenters will provide insights into how to drive up collaboration by improving end user productivity through a cohesive Office 365 experience.

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