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Business Intelligence - Measuring Success

Joint CEO, Mirum India (Global Digital Agency of the J Walter Thompson Company; a WPP Group co)
25. Jun 2020
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Business Intelligence - Measuring Success

  1. B U S I N E S S I N T E L L I G E N C E C R E D E N T I A L S
  2. M E A S U R I N G S U C C E S S
  3. A C C E L E R A T E D E S C I S I O N M A K I N G A N D D R I V E N E W R E V E N U E S O U R M I S S I O N
  4. W E D O T H I S B Y P R O V I D I N G D A T A D R I V E N A C T I O N A B L E I N S I G H T S
  5. W H A T W E D E L I V E R W E P R O V I D E A N A L Y T I C S B U S I N E S S I N T E L L I G E N C E
  6. O U R W O R K
  7. S T E R L I T E P O W E R
  8. O v e r v i e w S t e r l i t e P o w e r w a s l o o k i n g t o r e v a m p t h e i r d i g i t a l p r e s e n c e b y c o n n e c t i n g w i t h t h e i r r e l e v a n t a u d i e n c e s t h r o u g h t h e w e b s i t e O b j e c t i v e T h e o b j e c t i v e w a s t o s p r e a d a w a r e n e s s a b o u t t h e s e c t o r s t h a t S t e r l i t e P o w e r c a t e r e d t o w i t h r e s p e c t t o t h e i r o f f e r i n g s .
  9. A p p r o a c h A n a l y z e d G o o g l e A n a l y t i c s d a t a a n d H e a t m a p S t e r l i t e P o w e r C h a n g e d t h e w e b s i t e l a y o u t w i t h f o c u s o n h i d d e n s e c t i o n s
  10. S t e r l i t e P o w e r O l d W e b s i t e N e w W e b s i t e O l d W e b s i t e K e y n a v i g a t i o n h i d d e n a s d r o p d o w n s K e y n a v i g a t i o n u p f r o n t A d d e d S e a r c h B a r
  11. I m p a c t N e w v i s i t o r s h a s i n c r e a s e d b y 1 0 . 9 2 % D i g i t a l p r e s e n c e h a s j u m p e d s i n c e w e b s i t e r e v a m p
  12. I m p a c t S t r u c t u r a l c h a n g e s i n m e n u a n d s e c t i o n s l e d t o i n c r e a s e i n p a g e d e p t h Page Depth Sep 3, 2016 - Dec 31, 2017 Jan 1, 2018 - Apr 30, 2019 One Page 22.7% 17.1% Up to Three Pages 26.2% 24.7% More Than Three Pages 51.1% 58.1% D u e t o t h e r e s p o n s i v e n a t u r e o f t h e s i t e , e n g a g e m e n t i n c r e a s e d o n a l l d e v i c e c a t e g o r y
  13. 1,32,630 sessions, 54.12% bounce Rate Sep 3, 2016 - Dec 31, 2017 1,29,464 sessions, 39.89% bounce rate Jan 1, 2018 - Apr 30, 2019 B o u n c e r a t e o f H o m e p a g e d e c r e a s e d b y 2 6 . 3 0 % a n d n o t e d 4 . 4 1 % i n c r e a s e i n v i s i t f r o m h o m e p a g e t o c a r e e r p a g e I m p a c t
  14. A M F I – A s s o c i a t i o n o f M u t u a l F u n d s i n I n d i a
  15. O v e r v i e w A M F I i s a n o d a l a s s o c i a t i o n o f m u t u a l f u n d s a c r o s s I n d i a . A M F I p r o v i d e s u s e f u l k n o w l e d g e a n d i n s i g h t s r e g a r d i n g m u t u a l f u n d s a n d i n v e s t m e n t s . O b j e c t i v e To e d u c a t e a n d s p r e a d a w a r e n e s s a b o u t t h e i m p o r t a n c e o f m u t u a l f u n d s a m o n g s t t h e a u d i e n c e
  16. A p p r o a c h W e d i d t e x t m i n i n g o n v a r i o u s d i g i t a l p l a t f o r m s l i k e S o c i a l M e d i a , W e b s i t e S e a r c h , S e a r c h E n g i n e , w h i c h g o t u s m o s t f r e q u e n t l y u s e d k e y w o r d s a n d p h r a s e s , w h i c h h e l p e d u s i n c o n s t r u c t i n g n e w a n d u s e f u l c o n t e n t Te x t M i n i n g K e y w o r d s / P h r a s e s U s e f u l C o n t e n t To o l s U s e d
  17. I m p a c t 2 9 M i l l i o n a r t i c l e v i e w s 1 5 0 + A r t i c l e s g e n e r a t e d
  18. O v e r v i e w M e t s o O y j i s a F i n n i s h i n d u s t r i a l m a c h i n e r y c o m p a n y f o c u s i n g o n p r o v i d i n g t e c h n o l o g y a n d s e r v i c e s f o r m i n i n g , a g g r e g a t e s , a n d o i l a n d g a s , r e c y c l i n g , p u l p a n d p a p e r a n d o t h e r p r o c e s s i n d u s t r i e s . O b j e c t i v e To c a p t u r e t h e e n t i r e u s e r j o u r n e y i n o n e i n t e r a c t i v e d a s h b o a r d f o r e f f e c t i v e d e c i s i o n m a k i n g .
  19. A p p r o a c h P o w e r B I i n t e g r a t i o n w i t h G o o g l e a n a l y t i c s a n d S a l e s f o r c e W e u s e d P o w e r B I a s i t h a s t h e c a p a b i l i t y t o i n t e g r a t e d a t a f r o m b o t h G o o g l e a n a l y t i c s a n d S a l e s f o r c e u s i n g A P I c o n n e c t o r s B y d o i n g t h i s w e w e r e a b l e t o t r a c k t h e u s e r j o u r n e y f r o m t h e l a n d i n g p a g e i n g o o g l e a n a l y t i c s t i l l l e a d s t a t u s i n a n d r e v e n u e g e n e r a t i o n i n s a l e s f o r c e .
  20. I m p a c t B e f o r e S a l e s f o r c e ( Pa r d o t ) G o o g l e A n a l y t i c s
  21. I m p a c t A f t e r W i t h t h i s n e w i n t e g r a t e d d a s h b o a r d i t w a s v e r y m u c h e a s i e r f o r t h e t o p l e v e l m a n a g e m e n t t o r e v i e w t h e p e r f o r m a n c e a n d t a k e a p p r o p r i a t e d e c i s i o n s .
  22. H O W W E D E L I V E R
  23. A l l S t a r t s W i t h C a p t u r i n g R i g h t D a t a A u d i t M e a s u r e m e n t F r a m e w o r k Tr a c k i n g S e t u p D a t a V i s u a l i z a t i o n R e v i s i o n s Te s t D a t a C a p t u r e B u s i n e s s G o a l s O p t i m i z a t i o n
  24. D e f i n i n g M e t r i c s a n d G o a l s SUCCESS FACTORS Impressions CTR Bounce rate Visits to website Impressions CTR Bounce Rate Time on site Engagement on website elements Impressions CTR Bounce Rate Time on site Engagement on website elements Visits from Remarketing Visits from Paid Social Clicks to buy now Impressions Email open rate CTR Social Media Mentions Additional sales Shares O U T C O M E L E A R N about your brand and offering V I S I T your brand’s websites and/or retail shops C O N S I D E R buying from you B U Y from your brand R E C O M M E N D your brand P A T H T O C O N V E R S I O N Our Target Audience is passive about your brand and the category Our Target Audience is stimulated to action through an event or decision to buy/switch Our Target Audience evaluates possible brands and choices Our Target Audience makes a purchase Our Customers use the product, share their experiences and recommend your brand S E E T H I N K D O E N G A G E AWARENESS CONSIDERATION PREFERENCE PURCHASE USAGE | ADVOCACY
  25. D a t a V i s u a l i z a t i o n
  26. R E A C H U S
  27. O U R L E A D E R S H I P SANJAY MEHTA Joint CEO HAREESH TIBREWALA Joint CEO MIHIR KARKARE Vice President AMEY NARVEKAR Senior Manager Analytics ANIKET KADAM Data Analyst B U S I N E S S I N T E L I G E N C E T E A M
  28. T I K K A W O R L D W I D E A V V A T A R S A K O L I M I T E D B O O T S P H A R M A C Y O U T U K U M P U G R O U P E N F U C E E X I D E B A T T E R I E S A M F I M K U V E R I S I G NM E T S OY A M A H A M O T O R SG R E E N L A M L A M I N A T E S F E W O F O U R C L I E N T S
  29. T O O L S U S E D
  30. L e t ’ s A c c e l e r a t e
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