BestBuy Social Media Case Study

1. BestBuy Social Media Case Study

2. Social Media Goals For BEST BUY
• Customer service
• Connect and listen to customers on several channels
• Marketing
• Relationship building with customers
• Feedback on products and services
• Build online brand equity
• Customer self service
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3. Tweet The Twelpforce
Tweet us a question: get an answer right back through Twitter.
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4. Forums
Talk to us - and each other - about how today's technology fits into your life now.
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5. Geek Blog
Get the latest technology news & tips from the Geek Squad.
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6. IDEAX
Got an idea how to make our business better? Share, discuss and vote now.
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7. YouTube – BestBuy channel
Check out videos about Best Buy, our customers, and what we've got going.
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8. Ratings & Reviews
Share your information and opinions.
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9. Connect with Facebook
Connect with other customers and share photos, videos, information and opinions.
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10. BestBuy Mobile
Allow customers to browse all of BestBuy.com and make purchase using their mobile
device.
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11. Social Technology
Is your organization leveraging Social Technology to LISTEN, ENGAGE and
COMMUNICATE with your customers ?
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12. Teaching Technology
to the Non-Technology Leader.
Technology never stops evolving and we never stop following it. Led by
international technology speaker Scott Klososky, we’re a team
relentlessly focused on capturing and translating ways organizations can
use technology to win markets, adapt cultures, and remain ahead of the
curve for years to come. From public and private workshop tracks to full-
scale organizational technology assessments and digital outreach
blueprint strategies, we’ve got enterprise technology growth covered.
Take a closer look at:
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(405) 359-3910
info@fpov.com
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