In his BlogWell Seattle case study presentation, "The Microsoft Experience," Microsoft's Nestor Portillo shares how Microsoft is improving their customer service experience by interacting with consumers through social media channels. --- BlogWell is the only conference where social media executives from big brands come together to share their case studies, offer practical how-to advice, and answer your questions. To learn more about BlogWell, visit gaspedal.com/blogwell/ BlogWell is produced by GasPedal and the Social Media Business Council. Learn More: gaspedal.com and socialmedia.org