Journey of Turning Complaint to Compliment in Social Media - XL Axiata

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Case study of @XLCare, XL Axiata's customer service in social media. Presented by Ariesa Pramudito and Rima Mulyati in the event of "Social Media Landscape in Indonesia 2012."

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Journey of Turning Complaint to Compliment in Social Media - XL Axiata

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