1. 815 W Francis St
Corona, CA 92882
714-381-5471
www.linkedin.com/in/ScottLMuller
Scottlmuller13@gmail.com
SCOTT MULLER
OBJECTIVE I am looking for an opportunity to expand and build on my BI Architect
knowledge and experience. I am Business Intelligence Architect /
Developer with nine years of BI Developer and one year BI Architect
experience. I also have over ten years of customer service experience. I
work effectively alone or on a team, and I have excellent communication
skills.
SKILLS & ABILITIES Business Intelligence Development
SharePoint Site Collection Administration
Business Intelligence Architecture
Complex Problem Solving
SharePoint Designer Workflows
Strong Communication
ADVANCED SKILLS Database Tools: SSMS 2005/2008/2012
Databases: SQL Server 2005/2008/2012
Business Intelligence: BIDS 2005, SSDT 2012/2013, SSRS, PowerPivot,
Power View, SharePoint, Excel 2007/2010/2013, Tableau
SharePoint: 2003/2007/2010/2013
SharePoint Designer: 2007/2010/2013
SharePoint Designer Workflows: 2007/2010/2013
Development Tools: Visual Studio 2005/2013, TFS
Languages: T-SQL, JavaScript with Bootstrap (high beginner), HTML
(intermediate), C# (beginner)
Others: MS Office Suite, Adobe Creative Cloud, Mindjet
EXPERIENCE BUSINESS INTELLIGENCE ARCHITECT/DEVELOPER, ESRI
9/06 - Present
• SQL Server Reporting Services (SSRS) 2005/2012
o Build and maintain SQL Server 2005 database and Report Server
configuration.
o Develop and maintain SSRS reports, structure, and permissions.

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o Design, coordinate, and implement migration from SSRS 2005 stand-alone
into SSRS
o 2012 integrated in SharePoint 2013 environment.
o Design, develop, and maintain PowerPivot models in all versions of Excel
PowerPivot and PowerPivot for SharePoint for use in Excel and Power
View.
o Design and develop tables and views to provide a scalable and manageable
environment for maintaining and modifying calculations and KPI targets.
o Document processes and procedures, as well as train and support users.
o Engage management and users to gather requirements.
• SharePoint 2003 – 2013
o Design and implement Site Collection structure and permissions.
o Create complex workflows using SharePoint Designer.
o Create and implement governance plan for divisional SharePoint sites.
o Develop permission plan and strategy to provide a scalable and
manageable architecture.
o Support approximately 450 users with troubleshooting, training, guidance,
and SharePoint Designer Workflow assistance.
o Document processes and procedures, as well as train and support users.
o Engaged management and users to gather requirements and continuously
seek feedback to improve the user experience.
• Project Management
o Managed several key projects from inception to completion.
o Held Project Manager, Product Manager, Business Analyst, Developer, and
Scrum Master roles in various projects.
o Created project proposals, project plans, charters, and business
requirement documents.
o Worked with all members of the project to ensure that the vision, task, and
timeline expectations were clear, and to understand and remove any
obstacles in the paths of the team members.
o Meet with sponsors to communicate project progress, and to ensure
projects were on target in scope and timeliness.
TECHNICAL SUPPORT TEAM LEAD, ESRI
9/01 - 9/06
• Managed groups ranging in size from eight to 20 analysts.
• Worked with teams to improve workflows and efficiency through
mentoring, training, and process improvement.
• Transformed the lowest functioning team into the highest
functioning team in Support.
• Various performance measures were combined to form an Index,
with the goal being to achieve a score of 100. Most teams
maintained a score of 90-100. The team I managed had a score
that averaged around 30. Within two months the team maintained
an average score above 100 for the duration of my tenure as their
lead.

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• Screened all resumes and managed the interview process for all
Support Analyst candidates
TECHNICAL SUPPORT ANALYST/TRAINER, ESRI
9/99 - 9/01
• Supported over 10 unique products.
• Responsible for supporting strategic customers.
• Trained new Support Analysts.
ATTRACTIONS LEAD/TRAINER/HOST, DISNEYLAND
5/91 – 5/01
• Managed a crew of up to 20 cast members.
• Ensured that the “Four Keys” (safety, courtesy, show, and
efficiency) were followed at all times.
• Made adjustments to staffing in accordance with park attendance.
• Addressed all guest concerns relating to the attraction.
• Ensured that all cast members adhered to the dress code.
• Coordinated attraction downtimes with Facilities and my crew.
EDUCATION CALIFORNIA STATE POLYTECHNIC UNIVERSITY – POMONA, BACHELOR OF SCIENCE IN
GEOGRAPHY WITH AN OPTION IN GIS, JUNE 1999