Service lists and customer insight

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Sheila and Mike describe data and tools for understanding customers and exchanging service intelligence in Local Government. The tools result shared the shared learning of Smart Cities partners. Everything described is freely available online at www.esd-toolkit.eu for use online and download for local application.

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SMARTER CITIES SMARTER SERVICES Sheila Apicella and Mike Thacker 14 September 2011 Service lists and customer insight

What we have delivered ,[object Object],Household profiles Predicted demand for services List of Local Gov services Functional groups

What we shall cover ,[object Object],[object Object],[object Object],[object Object]

The Service List ,[object Object],[object Object],Local Government Service List (LGSL) - England Norwegian Service List - Kommuneforlaget Scottish Service List (SSL)

Reasons to use a service list ,[object Object],[object Object],[object Object],[object Object],[object Object]

Analysis of service demand in the UK ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Understanding service demand Service 69 – Housing benefits

esd-toolkit.eu Insight pages ,[object Object],[object Object],[object Object]

Data by area Detail for Smart Cities partner municipalities

Near neighbours - Edinburgh This is from UK esd-toolkit. It will be in the EU tools by 30 September 2011.

Further information ,[object Object],[object Object],[object Object]

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Service lists and customer insight

1. SMARTER CITIES SMARTER SERVICES Sheila Apicella and Mike Thacker 14 September 2011 Service lists and customer insight

5. Service Grouping by “Function”

7. Standards.esd-toolkit.eu

9. Understanding service demand Service 69 – Housing benefits

10.

11. High level citizen profiles

12. Concentrations of citizen types

13. More detail for NSR

14. Data by area Detail for Smart Cities partner municipalities

15. Detail for Smart Cities Municipalities

16. Characteristics of a group

17. Likely demand for each service

18. Description of service groups

19. Near neighbours - Edinburgh This is from UK esd-toolkit. It will be in the EU tools by 30 September 2011.

20.