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News Feeds für Kunden
Frank Leja
Agenda




 1. Einleitung

 2. Was ein cleverer Kundenmitarbeiter macht
Was sind RSS Feeds?


                                               auf YouTube


                                               oder
                                               Video Episode RSS
                                               des Podcasts
                                               Elektrischer Reporter




                                               Video WWK_rss.mp4

Weitere Informationen
• auf der Webseite
• bei Wikipedia
• Video RSS in Plain English by Common Craft


3
Der bessere Begriff ist: News Feed




                           X
                          RSS
                               News Feed




4
Agenda




1. Einleitung

2. Was ein cleverer Kundenmitarbeiter macht
Angebotene News Feeds auf hlag.com


                                     Abonnieren




1. New & Enhanced Services
2. Rate Amendments
3. Surcharge Amendments
4. Regulations
5. General

6
Bester Online Feed Reader - Google Reader




                  http://reader.google.com/
7
News Feed abonnieren


                              fürs Büro


                        copy/paste Adresse




                              für unterwegs

                         QR code fotografieren



                       QR code in Wikipedia
                       Video QR code in Plain English by Common Craft
8
Wie der clevere Kundenmitarbeiter unsere News liest




                                                      im Büro die restlichen
in der Bahn mobil begonnen
 9
                                                        News weiterlesen
Was der Kundenmitarbeiter sieht


                                      nur Ungelesene anzeigen
                                      Ordner als virtuelle Feeds
                                      Artikel merken
                                      Artikel teilen, z.B. e-Mail




                                      Video auf YouTube
                                      Video hlag_news_feeds.MP4




                                      app Mobile RSS Pro für iPhone



       News der Webseite seit Aug 2010 mobilfähig
10

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News feeds für Kunden

  • 1. News Feeds für Kunden Frank Leja
  • 2. Agenda 1. Einleitung 2. Was ein cleverer Kundenmitarbeiter macht
  • 3. Was sind RSS Feeds? auf YouTube oder Video Episode RSS des Podcasts Elektrischer Reporter Video WWK_rss.mp4 Weitere Informationen • auf der Webseite • bei Wikipedia • Video RSS in Plain English by Common Craft 3
  • 4. Der bessere Begriff ist: News Feed X RSS News Feed 4
  • 5. Agenda 1. Einleitung 2. Was ein cleverer Kundenmitarbeiter macht
  • 6. Angebotene News Feeds auf hlag.com Abonnieren 1. New & Enhanced Services 2. Rate Amendments 3. Surcharge Amendments 4. Regulations 5. General 6
  • 7. Bester Online Feed Reader - Google Reader http://reader.google.com/ 7
  • 8. News Feed abonnieren fürs Büro copy/paste Adresse für unterwegs QR code fotografieren QR code in Wikipedia Video QR code in Plain English by Common Craft 8
  • 9. Wie der clevere Kundenmitarbeiter unsere News liest im Büro die restlichen in der Bahn mobil begonnen 9 News weiterlesen
  • 10. Was der Kundenmitarbeiter sieht  nur Ungelesene anzeigen  Ordner als virtuelle Feeds  Artikel merken  Artikel teilen, z.B. e-Mail Video auf YouTube Video hlag_news_feeds.MP4 app Mobile RSS Pro für iPhone News der Webseite seit Aug 2010 mobilfähig 10