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Bay4all – über alle Touchpoints dem Kunden
ein positives Service-Erlebnis vermitteln
25.6.2015
Thomas Wolf
Den Touchpoint wählt der Kunde nach Belieben
Information
Vertrags-
abschluss
Vertrag zur
Laufzeit
Folgevertrag Kündigung
Post
Gespräch
PC/Internet
Call-Center
… auch den Zeitpunkt wählt der Kunde nach
Belieben
… und dann bitte sofort verfügbar sein
Nach der Arbeit
Früh am Morgen
Während die Kinder schlafen
… deshalb sind alle Touchpoints immer aktiv
… aber was bedeutet das für die Datenbasis?
konsistent
ganzheitlich
aktuell
keine Wartezeiten
immer verfügbar
… SOLL
Akquisedate
n
… IST
Die Bayerische wurde 1858 gegründet
- Datenhistorie
- Migrationshistorie
mehrere unterschiedlich „alte“ Bestandssysteme
- Daten sind nicht widerspruchsfrei
- unterschiedlich aktuell
- unterschiedliche Downzeiten
… LÖSUNG
Bay4all
Replikation
Host
Verträge Sach
Verträge Leben
Kunden
…
Bestandssysteme verwenden zum Teil das VAA-
Model
msg.PM
VAA-Model
=
…
Verträge Sach
Verträge Leben
Kunden
Bestandssysteme
Replikation
Einspielen der Replikationsnachrichten
lesen, speichern, navigieren
nodes, relations, properties
Neo4J
P
M
Transformation
Basis Mapping
Transaction Event Handler
Label Indexer
Nachricht im PM-Message Format
P
M
PM-Message im Graphen-Format
Zusammenfassung (Properties z.B. zu
Vertrag)
einzelne Properties
kombinierte Properties
Data
Store
Lucene
Indexe
exaktes Suchen, kombinierte Suche
Keys, node-Adressen
m
Vorname m/wName node-Adresse
w
Auer
Zöller
Karl
Eva
81517
58999
node-AdresseVertragsnummer
0000001
9990000
23114
44539
node-AdresseName
Auer
Zöller
81517
58999
Mechanismen der Bestandsdatenreplikation
…
Verträge Sach
Verträge Leben
Kunden
Bestandssysteme
Gesamtbefüllung
Änderungsnachrichten
schwebende Änderungen
Bestands-Services auf EINER Graphdatenbank
fachliche Aufbereitung und Darstellung
Erzeugen, Lesen, Ändern, Löschen
Neo4j: nach einem Jahr in Produktion
 fast komplett generische Entkopplung vom HOST
 performant
 professioneller Support durch Partnerschaft mit neotechnology
 keine Downzeiten
 eine zentrale Datenbasis für alle Kundentouchpoints
1 bis 2 Stunden für Gesamtbefüllung bei 1 Mio Verträgen
max. 1 bis 2 Sekunden für Suchen
 ganzheitlich, widerspruchsfrei, aktuell, immer verfügbar

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GraphTalk Frankfurt - Master Data Management bei der Bayerischen Versicherung

  • 1. Bay4all – über alle Touchpoints dem Kunden ein positives Service-Erlebnis vermitteln 25.6.2015 Thomas Wolf
  • 2. Den Touchpoint wählt der Kunde nach Belieben Information Vertrags- abschluss Vertrag zur Laufzeit Folgevertrag Kündigung Post Gespräch PC/Internet Call-Center
  • 3. … auch den Zeitpunkt wählt der Kunde nach Belieben … und dann bitte sofort verfügbar sein Nach der Arbeit Früh am Morgen Während die Kinder schlafen
  • 4. … deshalb sind alle Touchpoints immer aktiv
  • 5. … aber was bedeutet das für die Datenbasis? konsistent ganzheitlich aktuell keine Wartezeiten immer verfügbar
  • 7. … IST Die Bayerische wurde 1858 gegründet - Datenhistorie - Migrationshistorie mehrere unterschiedlich „alte“ Bestandssysteme - Daten sind nicht widerspruchsfrei - unterschiedlich aktuell - unterschiedliche Downzeiten
  • 9. Bestandssysteme verwenden zum Teil das VAA- Model msg.PM VAA-Model = … Verträge Sach Verträge Leben Kunden Bestandssysteme Replikation
  • 10. Einspielen der Replikationsnachrichten lesen, speichern, navigieren nodes, relations, properties Neo4J P M Transformation Basis Mapping Transaction Event Handler Label Indexer Nachricht im PM-Message Format P M PM-Message im Graphen-Format Zusammenfassung (Properties z.B. zu Vertrag) einzelne Properties kombinierte Properties Data Store Lucene Indexe exaktes Suchen, kombinierte Suche Keys, node-Adressen m Vorname m/wName node-Adresse w Auer Zöller Karl Eva 81517 58999 node-AdresseVertragsnummer 0000001 9990000 23114 44539 node-AdresseName Auer Zöller 81517 58999
  • 11. Mechanismen der Bestandsdatenreplikation … Verträge Sach Verträge Leben Kunden Bestandssysteme Gesamtbefüllung Änderungsnachrichten schwebende Änderungen
  • 12. Bestands-Services auf EINER Graphdatenbank fachliche Aufbereitung und Darstellung Erzeugen, Lesen, Ändern, Löschen
  • 13. Neo4j: nach einem Jahr in Produktion  fast komplett generische Entkopplung vom HOST  performant  professioneller Support durch Partnerschaft mit neotechnology  keine Downzeiten  eine zentrale Datenbasis für alle Kundentouchpoints 1 bis 2 Stunden für Gesamtbefüllung bei 1 Mio Verträgen max. 1 bis 2 Sekunden für Suchen  ganzheitlich, widerspruchsfrei, aktuell, immer verfügbar