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SOUTH TYROL FREE SOFTWARESOUTH TYROL FREE SOFTWARE 
CONFERENCE 2010
MOVE TOGETHER…MOVE TOGETHER…
DATEF AG Copyright 2010
Kooperation der Spezialisten
powered by managed by
Wer ist DATEF AG?
G häft füh G P t l i
powered by managed by
Geschäftsführer: Georg Patzleiner
20 jähriges Bestehen im Bereich IT Lösungen
S i li t fü IT S i & C lti h ITILSpezialist für IT Services & Consulting nach ITIL
Wer ist DEXEA?
Geschäftsführer: Alexander Kiesswetter
10 jährige Erfahrung mit freier Software im Bereich
Datenbanken und Application Server
Spezialisten mit langjähriger Erfahrung auf der Plattform
Linux/Oracle/Java
MANAGED LINUX SERVER 
Managed Linux Server
powered by managed by
Managed Services besteht aus einem modular aufgebautem
Serviceportfolio für den Betrieb von IT-Infrastrukturen mit
powered by managed by
vordefinierten Service Level Agreements.
Bei Managed Linux Server übernehmen wir die vollständigeBei Managed Linux Server übernehmen wir die vollständige
Betriebsführung des Server-Betriebssystems.
In
HW
SW
Wartung &
Support
In‐
stallation
SW
Fixpreis  pro
Monat
Inno‐
Service
Versprechen
User
Helpdesk
Monat
Inno
vation
Versprechen
+ Nachweis
Case Study Autonome Provinz BZ
powered by managed bypowered by managed by
Abteil ng Informationstechnik Abt 9Abteilung Informationstechnik Abt.9
13 RedHat Managed Linux Server
Datenbank- , Application-, Web-
und Monitoring Server
Was wird gemacht?
powered by managed bypowered by managed by
Annahme, Analyse und Behebung aller Störungen amAnnahme, Analyse und Behebung aller Störungen am
Betriebssystem und Hardware
Einspielen von Betriebssystem Hotfixes auf Bedarf bzw. Anfrage
Definition der nötigen BackupstrategieDefinition der nötigen Backupstrategie
Austausch der defekten Hardware
bei Performanceproblemen Analyse und Reporting
Anforderungen des Kunden
powered by managed by
Server Management durch Spezialisten
powered by managed by
höchste Server Performance im Regelbetrieb (24/7)
Geringerer Personalaufwand
Managed Update/Back p für höchste Sicherheit der Ser erManaged Update/Backup - für höchste Sicherheit der Server
Managed Monitoring - SLA, Eskalation/Überwachung
Unterstützung bei komplexen Projekten (DB, Security, etc.)
Vorteile für den Kunden
powered by managed by
mehr Transparenz der IT-Kosten
powered by managed by
höhere IT-Produktivität
Abrechnung nach Bedarf
Gesamtlös ngen statt ein elner sch er integrierenderGesamtlösungen statt einzelner schwer zu integrierender
Komponenten
Baukasten Managed Services
powered by managed bypowered by managed by
Service Desk
Das Zentrum der Information
C
Security 
Office
ERP ‐CRM
CMS
Messaging
Collaboration
Service Level  Agreement  (SLA)
n
Server Storage
Daten
banken
Betriebs & Servicezeiten
Entstörungszeiten
Verfügbarkeit
Backup bzw. Vorhaltezeiten
R ti & Ch
Appl. 
Server
Arbeitsplätze & Output Geräte
Connectivity 
Reporting & Changes
Rechenzentrum 
Anmerkungen
powered by managed by
Es werden folgende Distributionen verwaltetet:
powered by managed by
RedHat, Suse, Ubuntu, Debian
Vor Übernahme der Betriebsführung wird die
Administratorenregel ng nd Z ständigkeitsmatri definiertAdministratorenregelung und Zuständigkeitsmatrix definiert.
Die Mindestvertragsdauer beträgt 1 Jahr.
MOVE TOGETHERMOVE TOGETHER…
DATEF AG Copyright 2010

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Managed GNU/Linux Servers

  • 1. SOUTH TYROL FREE SOFTWARESOUTH TYROL FREE SOFTWARE  CONFERENCE 2010 MOVE TOGETHER…MOVE TOGETHER… DATEF AG Copyright 2010
  • 2. Kooperation der Spezialisten powered by managed by Wer ist DATEF AG? G häft füh G P t l i powered by managed by Geschäftsführer: Georg Patzleiner 20 jähriges Bestehen im Bereich IT Lösungen S i li t fü IT S i & C lti h ITILSpezialist für IT Services & Consulting nach ITIL Wer ist DEXEA? Geschäftsführer: Alexander Kiesswetter 10 jährige Erfahrung mit freier Software im Bereich Datenbanken und Application Server Spezialisten mit langjähriger Erfahrung auf der Plattform Linux/Oracle/Java
  • 4. Managed Linux Server powered by managed by Managed Services besteht aus einem modular aufgebautem Serviceportfolio für den Betrieb von IT-Infrastrukturen mit powered by managed by vordefinierten Service Level Agreements. Bei Managed Linux Server übernehmen wir die vollständigeBei Managed Linux Server übernehmen wir die vollständige Betriebsführung des Server-Betriebssystems. In HW SW Wartung & Support In‐ stallation SW Fixpreis  pro Monat Inno‐ Service Versprechen User Helpdesk Monat Inno vation Versprechen + Nachweis
  • 5. Case Study Autonome Provinz BZ powered by managed bypowered by managed by Abteil ng Informationstechnik Abt 9Abteilung Informationstechnik Abt.9 13 RedHat Managed Linux Server Datenbank- , Application-, Web- und Monitoring Server
  • 6. Was wird gemacht? powered by managed bypowered by managed by Annahme, Analyse und Behebung aller Störungen amAnnahme, Analyse und Behebung aller Störungen am Betriebssystem und Hardware Einspielen von Betriebssystem Hotfixes auf Bedarf bzw. Anfrage Definition der nötigen BackupstrategieDefinition der nötigen Backupstrategie Austausch der defekten Hardware bei Performanceproblemen Analyse und Reporting
  • 7. Anforderungen des Kunden powered by managed by Server Management durch Spezialisten powered by managed by höchste Server Performance im Regelbetrieb (24/7) Geringerer Personalaufwand Managed Update/Back p für höchste Sicherheit der Ser erManaged Update/Backup - für höchste Sicherheit der Server Managed Monitoring - SLA, Eskalation/Überwachung Unterstützung bei komplexen Projekten (DB, Security, etc.)
  • 8. Vorteile für den Kunden powered by managed by mehr Transparenz der IT-Kosten powered by managed by höhere IT-Produktivität Abrechnung nach Bedarf Gesamtlös ngen statt ein elner sch er integrierenderGesamtlösungen statt einzelner schwer zu integrierender Komponenten
  • 9. Baukasten Managed Services powered by managed bypowered by managed by Service Desk Das Zentrum der Information C Security  Office ERP ‐CRM CMS Messaging Collaboration Service Level  Agreement  (SLA) n Server Storage Daten banken Betriebs & Servicezeiten Entstörungszeiten Verfügbarkeit Backup bzw. Vorhaltezeiten R ti & Ch Appl.  Server Arbeitsplätze & Output Geräte Connectivity  Reporting & Changes Rechenzentrum 
  • 10. Anmerkungen powered by managed by Es werden folgende Distributionen verwaltetet: powered by managed by RedHat, Suse, Ubuntu, Debian Vor Übernahme der Betriebsführung wird die Administratorenregel ng nd Z ständigkeitsmatri definiertAdministratorenregelung und Zuständigkeitsmatrix definiert. Die Mindestvertragsdauer beträgt 1 Jahr.