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Dr. Oliver Märker, Zebralog
Holger Kreis, Mark-a-Spot
Sven Hense, Stadt Bonn
6. eGov-Day in Koblenz
13.06.2013
Open311 in Bonn
(Mobiles)
Anliegenmanagement auf
internationalem Standard
2
3
Anliegenmanagement
Offenes, mobiles
• Verbesserung der Umfeld- und
Infrastruktursituation
• Transparenz von Leistungen erhöhen
(Open Government)
• Open Data Schnittstelle / Open311
anliegen.bonn.de: Ziele
4
anliegen.bonn.de: Fakten
• 8 Service-Kategorien mit festen Serviceversprechen
• 800 Beiträge in 6 Monaten
• Mehrere Ämter / Eigenbetriebe beteiligt
• Open Source Software
• Bonn ist 1. europäische Stadt mit Open311 Schnittstelle
5
6
7
8
9
Open311 in Bonn
11
12
Merkmale öffentlicher Anliegen
Klappernder/fehlender Kanaldeckel
Defekte Straßenlaterne
Graffiti
Auslaufende Autobatterie
Wilder Müll
Schäden am Hochwasserschutz
Schlaglöcher
Defekte Ampel
Barrieren auf Radwegen
Verortbar
Nicht privat
Internetfähig
:)
13
Open311 is a form of
technology that provides
open channels of
communication for issues
that concern public space and
public services.
Servicenummer
für alles was kein
Notfall ist
311
Web
Backoffice
Open Data
Callcenter
Apps
Fachanwendungen
Open311 Logo: City of Bloomington
14
15
Open311 Server
Bürger/App/Client
Services
Welches Service-Angebot?
Services und Requests / Ablauf einer
Open311 Kommunikation
#0001 Schlagloch
#0002 Grafitti
#0003 Wilde Müllkippe
16
Request
Service Request:
„Meldung Code #0003
Bahnhofstraße 10,
Lat: 50.68, Long: 6.9,
Autobatterie läuft aus“
Bürger/App/Client
Service Request ID
#5432abc hat den
Status
- open
- closed
Services und Requests / Ablauf einer
Open311 Kommunikation
Open311 Server
17
Stadt Bonn
18
Georeporter App
bloomington.in.gov
19
20
Screenshot: codeforamerica.org
21
Screenshot: codeforamerica.org
22
Schnittstelle zwischen Stadtwerkebetriebe und Bürgerschaft
23
Open Data
auch intern nutzen!
24
Open Government
• Open Data
• Open Source
• Open
Collaboration
• Open
Participation ?
24
25

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Open311 in Bonn