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The Future of Digital Retail

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Simon Etherington, MD of Sitecore UK, opens our breakfast event with Microsoft & ASOS

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Welcome to our breakfast: ‘The Future of Digital Retail’
Simon Etherington MD, Sitecore UK
3 The customer experience is transforming business 89% of companies plan to compete primarily on the basis of the customer experience by 2016 By2020 customer experiencewill overtakepriceas thekeybrand differentiator Gartner Forbes The businesses that focus on delivering and executing customer experiences are the businesses that will win Accenture Customer-centric companies are 60% more profitable compared to companies that aren’t customer focused Deloitte
4 Simplistic view of Business DECREASING COST Bi- directional Dataflow INCREASING REVENUE
5 Simplistic view of Business DECREASING COST INCREASING REVENUE
ANALYTICS 6 CEMTech Platform Evolution -Today E-COMMERCE SENTIMENT ANALYSIS MOBILITY SERVER SOCIAL MEDIA MGMT PAYMENTS CRM WCM PIM ECM MARKETING AUTOMATION TRANSLATION SVCS ERP SEARCH EMAIL MGMT DAM Est. market size: $3.89 B (MarketsandMarkets 2016)
7 CEMTech Platform Evolution ~ 2020 E-COMMERCE SENTIMENT ANALYSIS MOBILITY SERVER SOCIAL MEDIA MGMT PAYMENTS CRM WCM PIM ECM ANALYTICS MARKETING AUTOMATION TRANSLATION SVCS ERP SEARCH EMAIL MGMT DAM Est. market size: $8.25 B by 2021 (MarketsandMarkets)
8 Ongoing battle for the heart of CEM ecosystem E-COMMERCE SENTIMENT ANALYSIS MOBILITY SERVER SOCIAL MEDIA MGMT PAYMENTS CRM WCM PIM ECM ANALYTICS MARKETING AUTOMATION TRANSLATION SVCS ERP SEARCH EMAIL MGMT DA M
9 CEMTech Platform Evolution ~ 2020 E-COMMERCE SENTIMENT ANALYSIS MOBILITY SERVER SOCIAL MEDIA MGMT PAYMENTS CRM WCM PIM ECM ANALYTICS MARKETING AUTOMATION TRANSLATION SVCS ERP SEARCH EMAIL MGMT DAM
10 CEMTech Platform Evolution ~ 2020 E-COMMERCE SENTIMENT ANALYSIS MOBILITY SERVER SOCIAL MEDIA MGMT PAYMENTS CRM WCM PIM ECM ANALYTICS MARKETING AUTOMATION TRANSLATION SVCS ERP SEARCH EMAIL MGMT DAM
11 Simplistic view of Business DECREASING COST INCREASING REVENUE
Media-Saturn Media-Saturn is Europe’s leading digital commerce company for consumer electronics and related services • €21Bn • 1000 stores in 15 countries
If you would like to know more… Phone: +44 (0)203 327 0630 Email: info-emea@sitecore.net

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The Future of Digital Retail

  • 1. Welcome to our breakfast: ‘The Future of Digital Retail’
  • 3. 3 The customer experience is transforming business 89% of companies plan to compete primarily on the basis of the customer experience by 2016 By2020 customer experiencewill overtakepriceas thekeybrand differentiator Gartner Forbes The businesses that focus on delivering and executing customer experiences are the businesses that will win Accenture Customer-centric companies are 60% more profitable compared to companies that aren’t customer focused Deloitte
  • 4. 4 Simplistic view of Business DECREASING COST Bi- directional Dataflow INCREASING REVENUE
  • 5. 5 Simplistic view of Business DECREASING COST INCREASING REVENUE
  • 6. ANALYTICS 6 CEMTech Platform Evolution -Today E-COMMERCE SENTIMENT ANALYSIS MOBILITY SERVER SOCIAL MEDIA MGMT PAYMENTS CRM WCM PIM ECM MARKETING AUTOMATION TRANSLATION SVCS ERP SEARCH EMAIL MGMT DAM Est. market size: $3.89 B (MarketsandMarkets 2016)
  • 7. 7 CEMTech Platform Evolution ~ 2020 E-COMMERCE SENTIMENT ANALYSIS MOBILITY SERVER SOCIAL MEDIA MGMT PAYMENTS CRM WCM PIM ECM ANALYTICS MARKETING AUTOMATION TRANSLATION SVCS ERP SEARCH EMAIL MGMT DAM Est. market size: $8.25 B by 2021 (MarketsandMarkets)
  • 8. 8 Ongoing battle for the heart of CEM ecosystem E-COMMERCE SENTIMENT ANALYSIS MOBILITY SERVER SOCIAL MEDIA MGMT PAYMENTS CRM WCM PIM ECM ANALYTICS MARKETING AUTOMATION TRANSLATION SVCS ERP SEARCH EMAIL MGMT DA M
  • 9. 9 CEMTech Platform Evolution ~ 2020 E-COMMERCE SENTIMENT ANALYSIS MOBILITY SERVER SOCIAL MEDIA MGMT PAYMENTS CRM WCM PIM ECM ANALYTICS MARKETING AUTOMATION TRANSLATION SVCS ERP SEARCH EMAIL MGMT DAM
  • 10. 10 CEMTech Platform Evolution ~ 2020 E-COMMERCE SENTIMENT ANALYSIS MOBILITY SERVER SOCIAL MEDIA MGMT PAYMENTS CRM WCM PIM ECM ANALYTICS MARKETING AUTOMATION TRANSLATION SVCS ERP SEARCH EMAIL MGMT DAM
  • 11. 11 Simplistic view of Business DECREASING COST INCREASING REVENUE
  • 12. Media-Saturn Media-Saturn is Europe’s leading digital commerce company for consumer electronics and related services • €21Bn • 1000 stores in 15 countries
  • 13. If you would like to know more… Phone: +44 (0)203 327 0630 Email: info-emea@sitecore.net