Going back to think about the organisation he founded nearly 20 years ago Simon Duffy discovered that behind ISFs and personalised support was the deeper issue of Trust.

1. Trust is the Key
Lessons from Inclusion by Dr Simon Duffy

2. I recently went back to
Inclusion, the organisation
I had founded back in 1996.
I was lucky enough to see
some old faces and some
new folk, all of whom were
relishing “real living - not just
existing.”
Together we spent the day
thinking about the lessons of
Inclusion’s work, getting
behind the structures, to try
and find the real magic that
makes Inclusion work.

3. Inclusion does lots of things differently. It uses Individual Service
Funds so each person’s budget can be used flexibly for their
benefit. It employs personal assistants who are matched to each
person. It limits bureaucracy and avoids waste.

4. But we wanted to think about why these things help and what is
really making the difference. We talked, told stories and drew
pictures and after a while 5 big things stood out. These were the
things that seemed to make Inclusion different and special.

5. Inclusion really believes in
people and believes they
can and should be full and
active members of their
own community.
People grow in confidence
and work to achieve more
for themselves when
they’ve got people behind
them who have faith in
them.

6. Good support is not about
doing tasks like a robot.
Good support is about a
relationships and it means
finding people who can
really connect.
We only open up to people
we can trust. Nobody wants
support that is impersonal.
We need support from the
right people - for us.

7. People get a good life by
doing what they want in the
way they want. Sometimes
we all need a bit of help or
support, and we need
others to do things for us.
But we all need to be free.
Good support must enable
people to exercise freedom
and take the level of control
that’s right for them.

8. Some times we need
people to stand up for us,
back up us up and protect
us. We have rights, and
sometimes we need help to
express ourselves and help
us when we might get hurt.
We’ve got to stick together,
and not give up when the
going gets tough.

9. Creativity is the art of
finding good solutions
when there’s a problem.
It means being honest and
working things out what’s
going wrong.
Security doesn’t mean
everything stays the same;
it means knowing people
will work with you when
things need to change.

10. Behind these 5 big things
there seemed to be one
really big thing: TRUST.
Without trust everything
falls apart. And trust must
be given, tested and it must
be earned - together.

12. http://bit.ly/IndividualServiceFunds
To find out more about
Inclusion and how it
works then a good
place to start is to read
this report by Animate,
which you can
download from the link
below: