Programme and Project Manager
Associate Partner / Management Consultant / Business Development and Sales
25 years management consultancy, consulting services practice development and leadership, project /
programme management and delivery. Practice lead and business development executive across various
industry sectors in Hong Kong and China (telco, aviation, shipping, retail, banking, media and
Project / programme management and delivery for a wide range of business / IT strategy / digital
transformation and process improvement initiatives, application system and technical infrastructure
implementations. Experience includes QA review and development of a programme / project management
excellence programme for leading telecom provider, consolidation and process improvement programmes
for airlines, system / ERP implementations (Oracle / SAP / Peoplesoft) in airline, media and entertainment
industries and numerous other successful projects. Specific test management experience includes Oracle
over LINUX installation for a leading Australian airline, internet banking system implementation for leading
Asian bank, and implementation of an eProcurement and eMarketplace solution for a major Asian airline.
Practice and business development has included contract management, vendor management, outsourcing,
indirect procurement, sales and recruitment.
Specialties: Programme and project management; IT strategy; process improvement; training; knowledge
and change management
Professional Experience – Delivery
IBM / PricewaterhouseCoopers 1994- 2014
Leader, Corporate Project / Programme Management Excellence Project – major Chinese
Telecommunications Company China (2011 – 2014); contract value over 4m USD; 20 FTEs; 100 countries
Project Director / Leader on development of a new CRM strategy for a leading luxury retailer, including use
of social media and digital technologies to improve sales volumes and customer loyalty.
Project Director on implementation and rollout of finance, purchasing and content management solution for
major Asia Pacific Broadcasting company; contract value over 3m USD, 20 FTEs, 6 countries
Project Director on successful business process assessment project for major Asia Pacific Broadcasting
company; contract value over 1m USD; 8 FTEs
Project Director on successful integration architecture and implementation project for major Asia Pacific
Broadcasting company; contract value over 1m USD; 3 FTEs
Project Director on successful HR and payroll solution for major Asia Pacific Airline; contract value over 3m
USD; 12 FTEs
Project Director on Data Warehouse Scoping Study for a major Chinese airline.
Project Director on eBusiness strategy for a leading Chinese airline.
Technical And QA support on IT Strategy for a leading Chinese airline.
Project Director on successful call centre solution implementation for a leading Chinese airline.
Programme Manager on the implementation of an internet banking solution for a large Singapore-based
bank. Project was delivered on schedule and to budget; contract value 5m USD; 30 FTEs
Programme Manager on a large back office implementation project for a leading Australian airline. The
project was worth over AUD $100m and involved replacement of key HR, Finance, Purchasing and Sales
and Marketing systems across the airline, featuring a project size of over 200 staff at its peak; contract value
over 10m USD; 200+ FTEs
Project Director on a service cost benchmarking exercise for a major Aircraft Maintenance Provider in China
with aim of consolidating engineering activities across a number of sites. The project included cost and
process assessment, comparison with industry norms and best practices, and development of business and
implementation plans to support the consolidation initiative
Project Manager on the implementation of a new procurement system for a major Asian airline. The project
involved analysis of existing procurement processes, design and implementation of new processes related
to best practice from airlines and other similar industries, spend analysis, supplier and contract
management; contract value 3m USD; 20 FTEs
Technical architect on the development of a corporate travel portal. Tasks included network and
infrastructure definition and sizing, plus call centre requirements definition, system and supplier evaluation
Technical architect on the development of a trading portal for airline supply chain operations, including
inventory sharing, e-procurement and collaborative working.
Analyst / support on the delivery of IT to the alliance of two major carriers. Tasks included process definition
and organisational re-structuring, IT costing and planning, management information and reporting project
Project Co-ordinator on the implementation of Oracle Financials for a large hotel chain. The role involved
development and testing of the applications architecture (NCA and Smart Client), liaison with the hardware
and network suppliers.
Senior Analyst on the merger of two large Insurance Companies. Responsible for technical design and
implementation of data extraction and mainframe processing activities, plus other related conversion and
project management tasks (including production and execution of test schedules, project plans and team
Team leader on a major information systems strategy for a Government Department in Hong Kong. This
work involved a review of current business processes, identification of business process re-engineering
opportunities and the need for information systems and IT across the Department, production of technical
and management project plans, and a description of the strategy technical architecture.
IT Contractor - UK Department of Social Security 1991 – 1994
Information Technology Services Agency (ITSA) - the IT Agency of the UK DSS. I led a team of 10 staff
responsible for identifying and delivering IT requirements for certain section of the DSS (a user population of
over 4,000 staff).
Andersen Consulting 1988 – 1990
Wide area network (X.25) design and implementation, including identification and monitoring of Service
Design and presentation of telecomms courses for client staff
Leading the team which designed, tested and implemented a comms support database (Ingres, SQL)
Professional Experience – Sales and Practice Development
IBM / PricewaterhouseCoopers 1994- 2014
Sales of over USD 2m per annum plus over the last 10 years across different industries in Hong Kong and
China; corporate project management – 4m USD; ERP 3-10m USD; developed the Distribution and
Communication sector practices in Hong Kong and China; spearheaded growth of IBM aviation practice in
China (Air China Call Centre; 2m USD; China Southern MRO project 1m USD; China Eastern IT Strategy
project 1m USD)
Leader of IBM Distribution and Communications Sector Practices in Hong Kong (2007 – 2010)
Leader of IBM Business Consulting Aviation Practice for Greater China (2006 – 2007).
BA (Combined Hons) in History and Economics (1984-87)
University of York (2i Hons)
TEFL Diploma (1990)
11 Ladylea Road, Long Eaton, Notts NG103BP
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