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25th Oct. ‘09


Debashis calls Siddharth to his room
and says, “Aegon Religare is putting
in a lot (efforts & investment) into
marketing. Think of something we
can do for them. We can go and
present.”
Between 25th Oct. ’09 and 1st November ‘09, Siddharth & his colleague,
Punit do the following:

• Check Aegon Religare’s campaigns
• Talk to the people around:
    1. About their brand preferences when it comes to
          Life Insurance
    2. Check awareness and recall levels of
         i. Aegon Religare, the brand, &
         ii. Campaigns of Aegon Religare
• Check campaigns of other brands battling in the space
of Life Insurance
Morning, 2nd November ’09, the team at Carat Fresh Integrated meet to:

              • Share observations on brands in the Life Insurance
              space
              • Share perceptions and observations on Aegon Religare
              and its campaigns
              • Identify critical issues/problems facing the brand
              • Think of engagement ideas to market Aegon Religare


The team is asked not to make any distinctions between ATL or BTL, etc or restrict thoughts to just brand
                                    activation/promotion activities
Two hours later, the team:

• Identifies 2 critical issues facing the brand
• Comes up with tentative solutions for both the issues
• Decides to meet again first thing in the morning on
Wednesday, 4th Nov ‘09
Morning, 4th November
’09, Brijesh Parekh, a member
of the Carat Fresh Integrated
team, discovers an Aegon
Religare ad on the front page
of The Times of India:
A closer look at the ad:
A closer look at the copy in the ad:

                                                                     Inference:
                                                                     It seems that Aegon
                                                                     Religare is trying to bring
                                                                     forth the heritage of the
                                                                     brand (which is
                                                                     extremely critical
                                                                     because of the nature of
                                                                     Life Insurance category)
                                                                     and win people’s trust
                                                                     doing the same.

                    This issue - Unawareness of the Heritage of Aegon Religare (and the possible
                    resultant lack of belief in the brand) – also happens to be one of the two critical
                    issues identified by the Carat Fresh Integrated team
A look at the brands in the Life Insurance category in India:


      No.     Companies                                                           No.     Companies
        1     Bajaj Allianz Life Insurance Company Limited                         12     Reliance Life Insurance Company Limited.

        2     Birla Sun Life Insurance Co. Ltd                                     13     Aviva Life Insurance Co. India Pvt. Ltd.

        3     HDFC Standard Life Insurance Co. Ltd                                 14     Sahara India Life Insurance Co, Ltd.

        4     ICICI Prudential Life Insurance Co. Ltd.                             15     Shriram Life Insurance Co, Ltd.

        5     ING Vysya Life Insurance Company Ltd.                                16     Bharti AXA Life Insurance Company Ltd.

        6     Life Insurance Corporation of India                                  17     Future Generali Life Insurance Company Ltd.

        7     Max New York Life Insurance Co. Ltd                                  18     IDBI Fortis Life Insurance Company Ltd.

        8     Met Life India Insurance Company Ltd                                 19     Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd


        9     Kotak Mahindra Old Mutual Life Insurance Limited                     20     AEGON Religare Life Insurance Company Limited.

       10     SBI Life Insurance Co. Ltd                                           21     DLF Pramerica Life Insurance Co. Ltd.

       11     Tata AIG Life Insurance Company Limited                              22     Star Union Dai-ichi Life Insurance Comp. Ltd.


Note: The list is in no particular order and does not represent in anyway the standing of the brands in the market
Observations based on the list:


       Many of the brands are a result of some or the other joint venture between an Indian
       company and an international company.


       Majority of the brands have Indian names which already had a significant presence and were
       very well known in the public domain. People already would have had interaction with such
       brands earlier. In a way, the trust was already established.

       The next slide shows such brands highlighted in ‘red’ + bold.
A look at the brands in the Life Insurance category in India:


      No.     Companies                                                           No.     Companies
        1     Bajaj Allianz Life Insurance Company Limited                         12     Reliance Life Insurance Company Limited.

        2     Birla Sun Life Insurance Co. Ltd                                     13     Aviva Life Insurance Co. India Pvt. Ltd.

        3     HDFC Standard Life Insurance Co. Ltd                                 14     Sahara India Life Insurance Co, Ltd.

        4     ICICI Prudential Life Insurance Co. Ltd.                             15     Shriram Life Insurance Co, Ltd.

        5     ING Vysya Life Insurance Company Ltd.                                16     Bharti AXA Life Insurance Company Ltd.

        6     Life Insurance Corporation of India                                  17     Future Generali Life Insurance Company Ltd.

        7     Max New York Life Insurance Co. Ltd                                  18     IDBI Fortis Life Insurance Company Ltd.

        8     Met Life India Insurance Company Ltd                                 19     Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd


        9     Kotak Mahindra Old Mutual Life Insurance Limited                     20     AEGON Religare Life Insurance Company Limited.

       10     SBI Life Insurance Co. Ltd                                           21     DLF Pramerica Life Insurance Co. Ltd.

       11     Tata AIG Life Insurance Company Limited                              22     Star Union Dai-ichi Life Insurance Comp. Ltd.


Note: The list is in no particular order and does not represent in anyway the standing of the brands in the market
In case of

       The Indian brand Religare is relatively new in the public domain in the country. As a
       consequence, the awareness of the brand and knowledge about the brand is limited. As
       such, unlike in the case of many other brands, the Indian name Religare in the brand Aegon
       Religare results in limited benefits.
       Add to the above factor, before the launch of Aegon Religare very few people would’ve known
       about Aegon and its heritage.


       Besides, Aegon Religare is also one of the late entrants in the Life Insurance category in India.



                It is indeed imperative for Aegon Religare to make people aware of its heritage and
                win their trust.
To turn the tide in its favor in a highly contested Life
 Insurance category, Aegon Religare launched the
                following campaigns:
Each of these campaigns is unique and clutter-breaking.

However, we’ve observed the following:


                  Memorable Campaigns but weak associations of the campaigns with
                  the brand
                  While prospects distinctly recall the K.I.L.B. and Star Child campaigns, they find it difficult to recall that the
                  campaigns were done by the brand Aegon Religare


                 Brand Name doesn’t facilitate instant memory
                 Prospects find it difficult to remember the entire name Aegon Religare

                 Brand Name difficult to pronounce # 1
                 Prospects who don’t remember (and even many of those who remember) find it
                 difficult to pronounce the brand name correctly

                 Brand Name difficult to pronounce # 2
                 Even when aided (by making them hear the correct pronunication), prospects find it
                 difficult to pronounce the name correctly with immediate effect
Observations & inferences given on the earlier slide give us the second critical issue facing the brand Aegon
Religare:



                 ‘Memorability’ of the brand name Aegon Religare is low

                           Unlike other brand names in the category, the names Aegon and Religare
                           are new in the public domain


                           Along with the newness, it is the sound of the brand name
                           that isn’t conducive to instant pronunciation, and
                           therefore inhibits memory. This, in turn, inhibits
                           conversion of newness into familiarity and trust (which
                           gets built because of familiarity).
In essence:

                                                                        Trust as a
Easy Sound    Easy Pronunciation   Easy Memory   Recall   Familiarity   result of
                                                                        familiartiy
How does sound become easy?

      By making words poetic
          By making words rhyme

      By turning words into slogans
          Often by making words rhyme

      By adding music to words (in other words, jingles)
          By adding a rhythm
VIP “Kal bhi aaj bhi, aaj bhi kal bhi”
                        “Videocon Washing Machine”

                                      “Gold Spot, The Zing Thing”
                                                                      “Lime n’ Lemoni Limca!”

Some sound successes:               Cadbury’s Dairy Milk “Kuch khaas hai zindagi mein”

                                 “Naye Bharat ki nayi raftaar, Hamara Bajaj”

                                                                          Idea Cellular “Walk when you talk”

                                  HDFC Standard Life “Sar utha ke jiyo”

                         Max New York Life “Karo zyaada ka iraada“

                                                         Pepsi “Yeh hai youngistan meri jaan”

                          Tata Sky “Isko laga daala toh life jingalala”

                                                  “Congress ka haath, aam aadmi ke saath”
Carat Fresh Integrated’s Recommendation:



    A slogan-driven campaign to
    make the brand name Aegon
    Religare memorable
The campaign…
Helpin’ U Prepare
             Aegon Religare!



And, if needed, similar slogans in Hindi and other languages as well
Why ‘PREPARE’?

     Coz, Insurance
      is all about                       Preparing for
                       Preparing for
      preparation                         security of
                        the future
                                          your family
                                           members

              Preparing for
                                  Preparing for
              child’s future
                                   retirement
Helpin’ U Prepare
Aegon Religare!


         Ideally, such a campaign should receive both -
         ATL & BTL support.

         Since we aren’t looking into ATL duties at the
         moment, we suggest an activation campaign
         for the same.
Helpin’ U Prepare
Aegon Religare!




                        Activation Idea

                    Slogan   + Star Child Plan
Helpin’ U Prepare
Aegon Religare!


                     Activation Objectives

                 Improving            Generating
             ‘Memorability’ of   +   leads for Star
              the brand name           Child Plan
Helpin’ U Prepare
Aegon Religare!
                               Activation Idea – An Overview
   Discovering talent at an early age is critical
   Aegon Religare will hold and administer a psychology test to little children which will help them discover
   their inclinations

   Since this psychology test will enable discovery of hidden talents/inclinations, it will be titled the EUREKA TEST
   Once the test is administered the child’s parents will receive a detailed report on the child’s inclinations
   Along with the report, parents will also receive AEGON RELIGARE STAR CHILD PLAN information kit

   The information kit will explain how the child’s talents can be developed and how the parents’ dreams for
   their child can be achieved through AEGON RELIGARE STAR CHILD PLAN
   If needed, parents can contact Aegon Religare to assist them in finding the right institutes for developing
   their child’s talents
Helpin’ U Prepare
Aegon Religare!

       Where will EUREKA
                                     Schools
       TEST be held?


                           Tuition   Touch     Residential
                           classes              societies
                                     Points




                                      Clubs
Helpin’ U Prepare
Aegon Religare!

       How will EUREKA             Leaflets
       TEST be promoted?


                           Radio   Media      Banners




                                     PR
Helpin’ U Prepare
Aegon Religare!
                                             End Benefits
   Genuine and unique engagement platform for the brand. First of its kind in the industry.
   A chance to convert EUREKA TEST into an annual property and thereby, generate fresh leads year-after-
   year.
   Direct contact with the prospects.
   The brand gets to own an important word ‘PREPARE’ given the context of Life Insurance, and opens up
   opportunities to leverage the word in future.

   In consonance with and leveraging the ATL campaign

   Last but not the least, the brand name will stay on the tongues and in the minds of parents as well as their
   children
THIS IS IT.


Helpin’ U Prepare
 Aegon Religare!

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Aegon religare brand activation 9th nov '09

  • 1. 25th Oct. ‘09 Debashis calls Siddharth to his room and says, “Aegon Religare is putting in a lot (efforts & investment) into marketing. Think of something we can do for them. We can go and present.”
  • 2. Between 25th Oct. ’09 and 1st November ‘09, Siddharth & his colleague, Punit do the following: • Check Aegon Religare’s campaigns • Talk to the people around: 1. About their brand preferences when it comes to Life Insurance 2. Check awareness and recall levels of i. Aegon Religare, the brand, & ii. Campaigns of Aegon Religare • Check campaigns of other brands battling in the space of Life Insurance
  • 3. Morning, 2nd November ’09, the team at Carat Fresh Integrated meet to: • Share observations on brands in the Life Insurance space • Share perceptions and observations on Aegon Religare and its campaigns • Identify critical issues/problems facing the brand • Think of engagement ideas to market Aegon Religare The team is asked not to make any distinctions between ATL or BTL, etc or restrict thoughts to just brand activation/promotion activities
  • 4. Two hours later, the team: • Identifies 2 critical issues facing the brand • Comes up with tentative solutions for both the issues • Decides to meet again first thing in the morning on Wednesday, 4th Nov ‘09
  • 5. Morning, 4th November ’09, Brijesh Parekh, a member of the Carat Fresh Integrated team, discovers an Aegon Religare ad on the front page of The Times of India:
  • 6. A closer look at the ad:
  • 7. A closer look at the copy in the ad: Inference: It seems that Aegon Religare is trying to bring forth the heritage of the brand (which is extremely critical because of the nature of Life Insurance category) and win people’s trust doing the same. This issue - Unawareness of the Heritage of Aegon Religare (and the possible resultant lack of belief in the brand) – also happens to be one of the two critical issues identified by the Carat Fresh Integrated team
  • 8. A look at the brands in the Life Insurance category in India: No. Companies No. Companies 1 Bajaj Allianz Life Insurance Company Limited 12 Reliance Life Insurance Company Limited. 2 Birla Sun Life Insurance Co. Ltd 13 Aviva Life Insurance Co. India Pvt. Ltd. 3 HDFC Standard Life Insurance Co. Ltd 14 Sahara India Life Insurance Co, Ltd. 4 ICICI Prudential Life Insurance Co. Ltd. 15 Shriram Life Insurance Co, Ltd. 5 ING Vysya Life Insurance Company Ltd. 16 Bharti AXA Life Insurance Company Ltd. 6 Life Insurance Corporation of India 17 Future Generali Life Insurance Company Ltd. 7 Max New York Life Insurance Co. Ltd 18 IDBI Fortis Life Insurance Company Ltd. 8 Met Life India Insurance Company Ltd 19 Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd 9 Kotak Mahindra Old Mutual Life Insurance Limited 20 AEGON Religare Life Insurance Company Limited. 10 SBI Life Insurance Co. Ltd 21 DLF Pramerica Life Insurance Co. Ltd. 11 Tata AIG Life Insurance Company Limited 22 Star Union Dai-ichi Life Insurance Comp. Ltd. Note: The list is in no particular order and does not represent in anyway the standing of the brands in the market
  • 9. Observations based on the list: Many of the brands are a result of some or the other joint venture between an Indian company and an international company. Majority of the brands have Indian names which already had a significant presence and were very well known in the public domain. People already would have had interaction with such brands earlier. In a way, the trust was already established. The next slide shows such brands highlighted in ‘red’ + bold.
  • 10. A look at the brands in the Life Insurance category in India: No. Companies No. Companies 1 Bajaj Allianz Life Insurance Company Limited 12 Reliance Life Insurance Company Limited. 2 Birla Sun Life Insurance Co. Ltd 13 Aviva Life Insurance Co. India Pvt. Ltd. 3 HDFC Standard Life Insurance Co. Ltd 14 Sahara India Life Insurance Co, Ltd. 4 ICICI Prudential Life Insurance Co. Ltd. 15 Shriram Life Insurance Co, Ltd. 5 ING Vysya Life Insurance Company Ltd. 16 Bharti AXA Life Insurance Company Ltd. 6 Life Insurance Corporation of India 17 Future Generali Life Insurance Company Ltd. 7 Max New York Life Insurance Co. Ltd 18 IDBI Fortis Life Insurance Company Ltd. 8 Met Life India Insurance Company Ltd 19 Canara HSBC Oriental Bank of Commerce Life Insurance Co. Ltd 9 Kotak Mahindra Old Mutual Life Insurance Limited 20 AEGON Religare Life Insurance Company Limited. 10 SBI Life Insurance Co. Ltd 21 DLF Pramerica Life Insurance Co. Ltd. 11 Tata AIG Life Insurance Company Limited 22 Star Union Dai-ichi Life Insurance Comp. Ltd. Note: The list is in no particular order and does not represent in anyway the standing of the brands in the market
  • 11. In case of The Indian brand Religare is relatively new in the public domain in the country. As a consequence, the awareness of the brand and knowledge about the brand is limited. As such, unlike in the case of many other brands, the Indian name Religare in the brand Aegon Religare results in limited benefits. Add to the above factor, before the launch of Aegon Religare very few people would’ve known about Aegon and its heritage. Besides, Aegon Religare is also one of the late entrants in the Life Insurance category in India. It is indeed imperative for Aegon Religare to make people aware of its heritage and win their trust.
  • 12. To turn the tide in its favor in a highly contested Life Insurance category, Aegon Religare launched the following campaigns:
  • 13.
  • 14.
  • 15.
  • 16.
  • 17. Each of these campaigns is unique and clutter-breaking. However, we’ve observed the following: Memorable Campaigns but weak associations of the campaigns with the brand While prospects distinctly recall the K.I.L.B. and Star Child campaigns, they find it difficult to recall that the campaigns were done by the brand Aegon Religare Brand Name doesn’t facilitate instant memory Prospects find it difficult to remember the entire name Aegon Religare Brand Name difficult to pronounce # 1 Prospects who don’t remember (and even many of those who remember) find it difficult to pronounce the brand name correctly Brand Name difficult to pronounce # 2 Even when aided (by making them hear the correct pronunication), prospects find it difficult to pronounce the name correctly with immediate effect
  • 18. Observations & inferences given on the earlier slide give us the second critical issue facing the brand Aegon Religare: ‘Memorability’ of the brand name Aegon Religare is low Unlike other brand names in the category, the names Aegon and Religare are new in the public domain Along with the newness, it is the sound of the brand name that isn’t conducive to instant pronunciation, and therefore inhibits memory. This, in turn, inhibits conversion of newness into familiarity and trust (which gets built because of familiarity).
  • 19. In essence: Trust as a Easy Sound Easy Pronunciation Easy Memory Recall Familiarity result of familiartiy
  • 20. How does sound become easy? By making words poetic By making words rhyme By turning words into slogans Often by making words rhyme By adding music to words (in other words, jingles) By adding a rhythm
  • 21. VIP “Kal bhi aaj bhi, aaj bhi kal bhi” “Videocon Washing Machine” “Gold Spot, The Zing Thing” “Lime n’ Lemoni Limca!” Some sound successes: Cadbury’s Dairy Milk “Kuch khaas hai zindagi mein” “Naye Bharat ki nayi raftaar, Hamara Bajaj” Idea Cellular “Walk when you talk” HDFC Standard Life “Sar utha ke jiyo” Max New York Life “Karo zyaada ka iraada“ Pepsi “Yeh hai youngistan meri jaan” Tata Sky “Isko laga daala toh life jingalala” “Congress ka haath, aam aadmi ke saath”
  • 22. Carat Fresh Integrated’s Recommendation: A slogan-driven campaign to make the brand name Aegon Religare memorable
  • 24. Helpin’ U Prepare Aegon Religare! And, if needed, similar slogans in Hindi and other languages as well
  • 25. Why ‘PREPARE’? Coz, Insurance is all about Preparing for Preparing for preparation security of the future your family members Preparing for Preparing for child’s future retirement
  • 26. Helpin’ U Prepare Aegon Religare! Ideally, such a campaign should receive both - ATL & BTL support. Since we aren’t looking into ATL duties at the moment, we suggest an activation campaign for the same.
  • 27. Helpin’ U Prepare Aegon Religare! Activation Idea Slogan + Star Child Plan
  • 28. Helpin’ U Prepare Aegon Religare! Activation Objectives Improving Generating ‘Memorability’ of + leads for Star the brand name Child Plan
  • 29. Helpin’ U Prepare Aegon Religare! Activation Idea – An Overview Discovering talent at an early age is critical Aegon Religare will hold and administer a psychology test to little children which will help them discover their inclinations Since this psychology test will enable discovery of hidden talents/inclinations, it will be titled the EUREKA TEST Once the test is administered the child’s parents will receive a detailed report on the child’s inclinations Along with the report, parents will also receive AEGON RELIGARE STAR CHILD PLAN information kit The information kit will explain how the child’s talents can be developed and how the parents’ dreams for their child can be achieved through AEGON RELIGARE STAR CHILD PLAN If needed, parents can contact Aegon Religare to assist them in finding the right institutes for developing their child’s talents
  • 30. Helpin’ U Prepare Aegon Religare! Where will EUREKA Schools TEST be held? Tuition Touch Residential classes societies Points Clubs
  • 31. Helpin’ U Prepare Aegon Religare! How will EUREKA Leaflets TEST be promoted? Radio Media Banners PR
  • 32. Helpin’ U Prepare Aegon Religare! End Benefits Genuine and unique engagement platform for the brand. First of its kind in the industry. A chance to convert EUREKA TEST into an annual property and thereby, generate fresh leads year-after- year. Direct contact with the prospects. The brand gets to own an important word ‘PREPARE’ given the context of Life Insurance, and opens up opportunities to leverage the word in future. In consonance with and leveraging the ATL campaign Last but not the least, the brand name will stay on the tongues and in the minds of parents as well as their children
  • 33. THIS IS IT. Helpin’ U Prepare Aegon Religare!