2. Company Background
• Increased competition and deregulation leads to
thinking that IS as a major strategic weapon is
used to survive in rapidly growing competition.
• Reposition under the name-Net Company
• Set out to migrate applications to technical
architecture .
• In past, company had been organized on a
regional basis-Each regional business managing
it’s own IT budget.
3. Steps towards BI
• Standardization was 1st step in building
infrastructure foundation for BI initiative.
• Established four person team to facilitate it’s
BICC.
• BICC charged with overseeing the data
warehousing implementation, maintaining
consistency in all BI projects.
4. BI responsible for important tasks
• Providing consulting and development
services.
• Offering advices to project managers on
deployment, strategies with respect to design,
auditing, installation.
• Providing support for project managers,
developers, designers via a hotline & help
desk.
continue…….
5. • Support includes an internet website as BI tool
service, tips, methodology advice &
installation documentation.
• Centralized the opening of all files, request for
product upgrades, certification of new
software versions & tracking, distribution &
maintenance of license agreement.
• Helped support end user with tools to help
them to become more autonomous, online
training, an internet site dedicated to user
support.
6. Quick review
• Telecom BICC was developed-
1. To help the organization to manage it’s portfolio
& BI project.
2. Standardize analytical approaches across
enterprise
3. Train & educate end-users.
4. Provide knowledge management through
sharing of best practices
5. Handle all associated vendor relations &
support.
Continue……
7. • Former telecom’s service-more than 91 millions
customers in 220 countries on 5 continents
significantly enhance through ongoing BI
projects.
• Director of CRIS-
“ To win new customers & develop loyalty, we are
now base our action on a business intelligence
process in which BI plays a key role of retrieving &
analyzing data in our corporate resources”
