1. BLUE PRINT SUCCESS Shiv Khera

2. “ Winners do in spite of problems, losers permanently rationalize”

3. ATTITUDE Attitude issue

4. LEADERSHIP ISSUES

8. WINNER VS LOSER Winner Loser The Winner is always part of the answer; The Loser is always part of the problem. The Winner always has a program; The Loser always has an excuse. The Winner says, "Let me do it for you"; The Loser says, "That is not my job." The Winner sees an answer for every problem; The Loser sees a problem for every answer. When a Winner makes a mistake, he says, "I was wrong"; When a Loser makes a mistake, he says, "It wasn't my fault." A Winner makes commitments; A Loser makes promises. Winners say, "I must do something"; Losers say, "Something must be done."

9. SUCCESS To laugh often and love much; To win the respect of intelligent persons and the affection of children; To earn the approval of honest critics and endure the betrayal of false friends ; To appreciate beauty; To find the best in others; To give off one's self without the slightest thought of return; To have accomplished a task, whether by a healthy child, a rescued soul, a garden patch, or a redeemed social condition; To have played and laughed with Enthusiasm and sung with exaltation; To know that even one life has breathed easier because you have lived; This is to have succeeded. Anonymous

24. EMPLOYEE MOTIVATION