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  1. 1. QUESTIONNAIRE 1. At present which Hyundai car do you own? (a) Hyundai Santro (b) Hyundai EON (c) Hyundai i10 (d) Hyundai i20 (e) Hyundai Verna (f) Hyundai Elantra (g) Hyundai Sonata (h) Hyundai Santa Fe 2. Please rate the following features according to your preference EXCELLENT GOOD SATISFATORY CANT SAY COMFORT MILEAGE MAINTAINANCE POWER SAFETY STATUS NAME AGE GENDER OCCUPATION
  2. 2. 3. How was the sales executive’s attitude towards you? (Greeting, Seating & Selling) (a) Very good (b) Good (c) Average (d) Poor 4. What was the delivery time offered by Trident? (a) Less than a Week (b) One to Two Weeks (C) Two to Three Weeks (d) More than three Weeks 5. Were all the complaints noted and attended by the service in charge? (a) Yes (b) No 6. Are you satisfied with service provided by Trident? (a) Very Satisfactory (b) Satisfactory (c) Varies (d) Dissatisfied 7. Where do you get your car serviced from? (a) Authorized Dealer (b) Authorized Service Dealer (c) Local Mechanics (d)Others (please specify):
  3. 3. 8. Do you prefer to buy your next car from Trident ? (a) Yes (b) No 9. Would you suggest your family and friends to buy a car from Trident? (a) Yes (b) No 10. What are the unique services offered by Trident, which satisfied you the most? (a) (b) (c) 11. What additional service you require from Trident to improve the service level? (a) (b)