1. Shishir Diwan
103-C, Vaishali Nagar,
Annaporna Road,
Indore, M.P.
Email: Shishirdiwan@gmail.com
Contact Number: +91 900-998-8080
CAREER OBJECTIVE
A highly efficient, innovative and methodical Sales & marketing manager with extensive experience
of approximately 5 years. Can relate well with people at all levels and has the flexibility of working
well as part of a team or individually.
Now looking forward to a making a significant contribution to the Sales & Marketing department of
a company that offers genuine opportunities for progression.
EXPERIENCES:
1) Indian Institute of Learning & Development Pvt Ltd (Sep 2012 till date)
Designation- Manager Client Relations-Direct
• Planning, strategizing and target setting for accomplishment of daily/monthly targets.
• Identify leads for new business opportunities & working on new leads, gathered through
various sources. Maintaining Client database, Making cold calls, Face to Face Meeting with
clients, giving Presentations& brief description to the client.
• Research and Analysis of Indore market and Potential Client on the basis of Manufacturers,
Traders, retailers and digitalization sector, etc.
• Requirement gathering of the respective clients for the purpose of fresh call and business
analysis on case to case basis.
• Present and explain the features of the programs and handle objection related to different
products.
• Maintain after sales relation with clients and coordinate with them on regular basis for
references/collection of PDC’s
• Maintain and send MIS and Reports(DSR) on daily Basis & Data Maintenance in CRM (Customer
Relationship Management) sheet.
• Pursuing and maintaining new business relationships. Following up clients continuously and
responding on the respective quarries of clients.
• Go on individual and joint calls with team for call closure.
• Create new client by following the process of ICC . Make a relationship with client
continuously takes follow up about program with client and take reference.

2. 2)Tata Teleservices Ltd. Jabalpur(TATA Indicom)2011-2012
Designation-Customer Care Executive
• As Customer Care Executive, responsible for the overall activities which, starts with Customer
acquisition to Customer retention, queries resolution at billing help desk, working as a team player
by performing with co-ordination.
• Handling telephonic customers queries & complaints
• Create awareness of the Value added services of the customers.
• Aware to Customer about the new Offers and & Benefits quires, presenting the solution.
• The customer operation for updating the customer details about the billing services etc.
• Maintain MIS, Stock Management and bill collection.
• Worked as a sales executive for 11 Months converting maximum numbers of walk in into postpaid and
prepaid sales.
• Worked as a Relationship Executive Handle all Retail work with team and responsible for all retail
activities.
• All handset sale and aware about its feature to the customer.
• Coordinate with Brach Office with customer document.
• All the online complain resolve with team and back office.
• Provide all the login data to the login desk.
• Collect the bill from system and from field.
3) Educomp Solutions Ltd, Jabalpur-(2010-2011 )
Designation: Resource Coordinator
• Allotment of smart classes and subjects to the Teachers.
• Maintaining daily records and MIS of smart class allotment.
• Manage and maintain in house smart class training facilities and equipments.

3. • Arrange train the trainer sessions for subject matter experts.
• Co-ordinate with head of Department regarding the data and performance.
TECHNICAL EDUCTAION
• OPERATING SYSTEM : MS-DOS 6.1, WINDOWS 95, 98, & XP.
• PRODUTIVITY TOOLS : MSOFFICE
• SOFTWARE INFORMATION : CRM, TIPPS, EBRS.
PERSONAL SKILLS:
• Good Communication Skills.
• Excellent Interpersonal Relationship.
• Organizational and Planning Skills.
• Ability to Co-ordinate and Lead the team.
• Positive and energetic person.
• Passion to learn.
• Honest, Hardworking and responsible.
• Ability to sell any kind product.
ACOMPLISHMENTS:
Awarded as HEIGHTEST REVENUE-INDIVIDUAL(2014), Best Performer, Value Ambassador-
Performance & MAN OF HONOR in IILD.
EDUCATION:
Sr.N
o
Qualification Institute Year Percentage
1 M.B.A(Executive
)
IMS,DAVV,Indore Pursuing -
2 B.COM Rani Durgavati university,
Jabalpur
2007 50%
3 Higher
Secondary
St.Mary’s higher secondary
school,Jabalpur
2004 64%
PERSONAL DETAILS:
Father’s Name : Mr. M.P. Diwan

4. Mother’s Name: Mrs Santosh Diwan
Date of Birth: 16th
Aug 1987
Nationality: Indian
Language: Hindi & English
Marital Status: Unmarried
Interest: Cricket & Dancing
I hereby declare that the particulars given above are best of my knowledge & belief.
DATE:
PLACE: Indore [Shishir Diwan]