Pathfinder customer presentation 日本語‗v2

PUBLIC
Customer Value Experience – Digital Business Services
April, 2017
SAP Innovation And Optimization Pathfinder
お客様向け解説資料

2PUBLIC© 2017 SAP SE or an SAP affiliate company. All rights reserved. ǀ
紹介・概要
 お客様の課題
 解決策
 レポートの読み方
例: SAP Innovation and Optimization Pathfinder
リクエスト方法
サマリー
Agenda

IT部門が直面する多くの課題
ビジネスの要求に答え、企業の戦略的デジタルビジネスゴールを支える必要
ビジネスイノベーション:
ビジネスの要求を実現する新
機能の実現とビジネスプロセ
スの改善
ITのシンプル化:
ITオペレーションを
改善しTCOを削減
デジタル化を
牽引する
IT施策をビジネス目標に
合わせる: IT-ビジネスの
パートナーシップを推進
* CIO’s moving from Functional to Strategic: http://mkting.cio.com/pdf/short-state-of-cio-idge.pdf
IT 部門

どうやって改善とイノベーションのチャンスを探すか？
• 1000+ のSAP Fiori アプリケーション
• 800+ のSAP Enhancement Package新機能
• 多くのSAP cloud ソリューションとSAP S/4HANA によるイノベーション
• 850+ の事前設定されたビジネスとITのパフォーマンス指標
• 1300+ のSAP Enterprise Supportのサービスが、ITとビジネスのプロセス最適化に活用可能
• 広範囲に渡るSAP Premium Engagement と SAP Serviceのサービス
•
!
数多くの中からどのイノベーションが貴社に適切か？
SAPソフトウエアとサポートサービスで、貴社投資を最大限に実現する方法の追及
SAPの広範なサービス・サポートを効率良くナビゲーションする手段の必要性
?

そのための答え: SAP Innovation and Optimization Pathfinder
New: SAP Innovation and Optimization Pathfinder for SAP ERP
今現在の使用状況を元に、推奨
されるイノベーションの個別レ
ポート:
• SAP enhancement packages
• SAP Fiori
• SAP cloud solutions
• SAP S/4HANA
推奨イノベーションビジネスプロセス改善機
会
ITの最適化とイノベー
ションの加速化
貴社ビジネスプロセスパフォーマ
ンスデータを元にした、ビジネス
プロセス改善機会の推奨:
• インダストリベンチマークを
元にした客観視
• 将来のビジネスプロセス改善
機会が大きい箇所を様々なビ
ジネス部門間で探す
SAPが推奨する貴社ITの自動化・
改善可能領域:
• IT イノベーションのポテン
シャルが大きい箇所の推定
• SAP Solution Managerによる
自動化
ERP
system

SAP Innovation and Optimization Pathfinder
イノベーション・ビジネスプロセス改善・IT最適化のポテンシャルをハイライトしたお客様別レ
ポート
Pathfinder Landing Page »
 お客様別の改善・イノベーション機会 SAP ERP シス
テムの使用状況、ビジネスとITのパフォーマンスを元に
推定
 SAPソリューションをビジネスとITの視点から最適化す
る推奨または、SAP Enterprise SupportやSAPのサー
ビスを使って新たなソフトやクラウドイノベーションを
導入する
 インタラクティブなレポート関連する情報、サービス、
ツールのリンクが張られたナビゲーション付き SAPメン
テナンス契約下で追加費用無し (すべてのサポートタイ
プに適用)

SAP Enterprise Support Opportunity Report »
サポートを通したビジネスプロセス
ベンチマークと改善
Innovation Discovery »
ソフトウエアエンハンスメント
を通じた改善
SAP S/4HANA と Cloudの推奨機能
Business Scenario Recommendations »
SAP Fiori Apps Recommendations »
SAP Fiori アプリケーションによる
改善
検討の起点
NEW: SAP Innovation and
Optimization Pathfinder
サマリーと主要な推奨を下記の
レポート（情報ソース）から:
• Innovation Discovery
• SAP Fiori Recommendations
• Business Scenario
Recommendations
• SAP Enterprise Support
Opportunity Report
Guides
customers
directly to
概念図: Pathfinder はお客様のガイド役です

Pathfinder: Executive Summary解説
自社のSAP ERPにど
んな新機能があり関連
性は？
YOU
1
3
2
画期的イノベーションのアイデア
Focus: SAP S/4HANAとクラウド
ソリューション
2
エンハンスメント推奨
Focus: SAP Fiori と機能拡張
1
ビジネスとITへの最適化推奨
Focus: ビジネスプロセス最適化
とIT TCO削減
3

Next-Generation
Digital Business
SAP Cloud
Solutions
Functional
Enhancements
Simplified User
Experience
お客様別の推奨
Industry
Top 10は?
Next
Steps
全4項目のイノベーション領域は下記のレポート構成になります:
• SAP Enterprise Support や追加サービス等による
イノベーションの価値実現方法
• 業界別の傾向。何を同業
他社は適用しているか？
• 業務領域別にお客様に特に関
連する領域
1
2
Pathfinder レポートの見方 1/2:
Executive Summaryの上段に相当

Pathfinder レポートの見方 2/2:
Executive Summaryの下段
3 ビジネスプロセスの改善 IT最適化とイノベーション加速化
ビジネスまたはITのゴールと
改善可能性
Next
Steps
YOU VS. INDUSTRY PEERS
best 25%worst 25%
3.8685.76838.883
Your companyExample:
Overdue
purchase order
items
65.613 items
• お客様のSAP EarlyWatch Alert から選択
• インダストリピアグループとのベンチマーク比較
Top 3 Goals With Improvement Potential KPI Details (Aging) and Future Solution
• KPIの追加情報
• 将来のソリューションの概要
• SAP Enterprise Support や追加サービス等による
イノベーションの価値実現方法
両者とも同じレポート構成です:

紹介・概要
 解決策
サマリー
Agenda

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
RECOMMENDED
INNOVATIONS
SAP Innovation And Optimization Pathfinder | IT Edition
You are here: Executive Summary – Key Findings
Sample Corp. | Main System: PRD
Automotive Industry
Next-Generation
Digital Business
SAP Cloud
Solutions
Relevant enhancements for:
Digital coreEnhance your existing SAP ERP system Cloud extensions
Recommended Innovations
Improve Business Processes
Areas with potential for business improvement:
Optimize IT and Accelerate Innovation
Areas with potential for IT improvement:
Functional
Enhancements
Relevant enhancements for:
 Manufacturing
 Finance
 Procurement
Simplified User
Experience
 Purchaser, Buyer Apps
 Quality Engineer
 Manager Approval Apps
Relevant SAP Fiori Apps for:
 Basic Warehouse Management
 Cost Management
 Sales Master Data Management
Simplified business scenarios for:
Key findings for Sample Corp. :
Key recommendations for Sample Corp. :
Key findings for Sample Corp. :
 SAP Cloud for Sales
 SAP Ariba Contracts
 SAP Ariba Catalog
 Procure to Pay: Overdue purchase order items
 Warehouse Management: Open outbound transfer orders
 Order to Cash, Finance: Overdue customer payments
 Database growth per month
 Average response time in dialog task
 Users with extended usage rights

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
RECOMMENDED
INNOVATIONS
Automotive Industry
Discover functional
enhancements
Simplify your business
* http://news.sap.com/sapphire-now-sap-fiori-user-experience/
• SAP enhancement packages
simplify the way customers
manage and deploy new
software functionality
• Customers can selectively
implement these software
innovations and activate selected
business functions upon
business demand
• SAP S/4HANA is the next-
generation business suite
designed to help you run
simple in the digital economy
• SAP S/4HANA is the “digital
core” of your entire enterprise
and natively supports the
Internet of Things, Big Data,
real-time analytics, mobile,
business networks, and more
Functional
Enhancements
Next-Generation
Digital Business
29 recommendations13
on your current SAP
enhancement package 4
Relevant innovations Relevant scenarios
You are here: Recommended Innovations >> Overview
Improve user experience
• SAP Fiori is the personalized and
intuitive user experience for SAP
software across devices
• It will help your users gain
productivity, save training costs
and increase user adoption
• SAP Fiori apps for SAP Business
Suite included with your
underlying SAP software license*
Simplified User
Experience
21 on your current database
203 on SAP HANA
Relevant SAP Fiori apps
Explore cloud opportunities
• SAP offers cloud apps (SaaS) for
all lines of business, a market-
leading cloud platform (PaaS),
and flexible on-demand
infrastructure (IaaS)
• Overall already SAP has 110+
million cloud subscribers and 41
state-of-the-art data centers
around the world
SAP Cloud
Solutions
Relevant cloud solutions
on latest SAP enhancement
package 828
12 recommendations

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
You are here: Recommended Innovations >> SAP Fiori
Automotive Industry
RECOMMENDED
INNOVATIONS
Finance
on your current release
level and database
on SAP S/4HANA
1
160
Human Resources
on SAP S/4HANA
1
0
level and database
Sales, Service and
Marketing
on SAP S/4HANA
1
21
level and database
Sourcing &
Procurement
on SAP S/4HANA
3
62
level and database
R&D,
Engineering
level and database
on SAP S/4HANA
0
5
Asset Management
level and database
on SAP S/4HANA
2
22
Supply Chain
level and database
on SAP S/4HANA
0
10
Manufacturing
level and database
on SAP S/4HANA
4
24
* http://news.sap.com/sapphire-now-
sap-fiori-user-experience/
SAP Fiori will help your
users gain productivity,
save on training costs and
increase user adoption.
SAP Fiori is included with
your underlying SAP
software license*.
Explore each line of
business to discover which
SAP Fiori apps are
currently, and in the future,
relevant for you.
SAP Fiori is the new
user experience for
SAP software
Simplified User
Experience
Customer-specific
Recommendations
Top 10 Fiori Apps for media industry »
Top recommended SAP Fiori apps
based on your current system usage »

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
You are here: Recommended Innovations >> SAP Fiori >> Next Steps
Automotive Industry
RECOMMENDED
INNOVATIONS
Enjoy a new user
experience with SAP Fiori
and engage the valuable
SAP service and support
activities in these next
steps:
1. Discover how to drive
quick time-to-value
2. Prepare using SAP
Enterprise Support value
map for SAP Cloud platform
3. Realize value by
achieving your productivity
improvements for savings
and profits
Simplified User
Experience
Next
Steps
+ ADDITIONAL OFFERINGS »
SAP ENTERPRISE SUPPORT:
1. Discover 2. Prepare 3. Realize
• Try SAP Fiori, demo cloud
edition »
• Discover available SAP Fiori
apps and get customer-
specific recommendations »
• Join openSAP course
“Introduction to SAP Fiori
UX” »
• Read success stories from
other customers »
• Expert-guided-implementation
for SAP Fiori »
• Join openSAP course “Build
your own Fiori App in the
Cloud” »
Join SAP Enterprise Support value map for SAP Cloud platform »
Chose your objective*:
(1) Revitalize your SAP user experience in the cloud with SAP Fiori Cloud
(2) Realize SAP Fiori use cases for your company
(3) Deliver enterprise-grade native and hybrid mobile apps
(4) Set up the hybrid app toolkit and develop SAP Fiori mobile apps in SAP Web IDE
*Exemplary excerpt of SAP Enterprise Support services and value map objectives

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
RECOMMENDED
INNOVATIONS
>> Improve Business Processes >> OverviewYou are here: Top 3 Business Goals With Improvement Potential
Automotive Industry
(selected from SAP EarlyWatch Alert)
BUSINESS GOALS
WITH IMPROVEMENT POTENTIAL IMPACT ON BUSINESS
VALUE
FOR YOU
Reduce Warehouse Costs
(% of spend)
Costs for the warehouse
management processes
2
 Delay in the warehouse picking process
 Delay in goods issue posting and billing
 Differences between real world and the
book stock
 Wrong available to promise planning »
Optimize Business
Processes
Reduce operating
expenses
best 25%worst 25%
1773674
Warehouse
Management:
Open outbound
transfer orders
Sample Corp. 820 items
Reduce Days Sales
Outstanding
Avoiding of delays, wasted money
and errors
3
 Higher liquidity cost
 Longer period end closing and year end
closing
 Manual work for tracking / clarification
 Loss of revenue
»
Maximize cash
generation
Reduce operating
expenses
best 25%worst 25%
3.38711.26972.054
Order to Cash,
Finance: Overdue
customer
payments
Sample Corp. 34.163 items
Improve Supply Chain
Planning Accuracy
Predicting the future requirements to
balance supply and demand
1  Delay in production and sales delivery
 Maverick buying (unplanned expensive
emergency purchases)
 Wrong available to promise planning
 Wrong material requirement planning
»
Optimize Business
Processes
Reduce operating
expenses
best 25%worst 25%
4.16618.92022.836
Procure to Pay:
Overdue
purchase order
items
Sample Corp. 110.395 items
Additional KPIs: KPIs that are included into the Early Watch Alert report compared to your Industry peers »
+

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
Automotive Industry
BUSINESS GOAL WITH IMPROVEMENT POTENTIAL:
Improve Supply Chain Planning Accuracy
1
The aging distribution shows a significant number of inbound deliveries older than twelve
months. Review how these numbers can be reduced and how to avoid this trend in future.
Situation:
Implication:
This could indicate current delays in your purchasing process and subsequent ones (sales,
production, maintenance/repair). The identified purchase orders could also indicate (old)
supplying elements that are considered in current available-to-promise (ATP) and material
requirement planning (MRP) calculations, which could lead to inaccurate planning results.
KPI relevant for:
• Procurement
KPI breakdown: “Procure to Pay: Purchase order items open & overdue”
<3 months old 4-11 months old Older 12 months
Customer values 6.816 9.128 94.451
In % 6% 8% 86%
Further business goals which may be impacted by this KPI:
• Optimize perfect order fulfillment: Avoiding delays, wasted money and errors
• Procurement cost (% of spend)
”110.395 purchase order items are overdue by more than
10 days and are not yet completely delivered.”
RECOMMENDED
INNOVATIONS
Future Solution:
Use business process analytics in SAP Solution Manager to
continuously improve business processes.
• The KPI tree shows all dependencies which influence the
business goal “Improve Supply Chain Planning Accuracy’
• A dashboard allows an ongoing control of all dependent KPIs
being able to influence and optimize
Supply Chain
Planning Accuracy
Overdue Inbound
Deliveries
Purchase requisition
items open &
overdue
Exceptions in
incomplete
purchase orders
No data
Purchase order
items open &
overdue
110.395
>> Improve Business Processes >> OverviewTop 3 Business Goals With Improvement Potential >> Improve Supply Chain Planning AccuracyYou are here:
NEXT STEPS »KPI DASHBOARD »
11.25357.376

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
>> Improve Business Processes >> OverviewYou are here: Top 3 Business Goals With Improvement Potential >> Next steps 1/2
Automotive Industry
RECOMMENDED
INNOVATIONS
+ ADDITIONAL OFFERINGS »
SAP ENTERPRISE SUPPORT:
• Business decision makers introduction »
• Accelerated innovation enablement: SAP
Solution Manager - Business Process
improvement and analytics
• Business Process Performance
Optimization continuous quality check »
• Meet the expert: How to use business
process operations dashboard »
• Meet the expert: How to use Business
Process Analytics »
• Expert-guided-implementation: Business
process improvement and analytics
Join SAP Enterprise Support value map for Business Decision Makers »
Chose your objective*:
(1) Run and understand the SAP Business Process Analysis report, discover quick wins
(2) Successfully configure SAP Business Process Analytics and understand its results
(3) Identify potential for old data reduction
(4) Execute business process improvement project for selected 2 to 3 key figures within 4 months
(5) Set up and configure Business Process Operations dashboard and Dependency Diagram on top of SAP Business Process Analytics
*Exemplary excerpt of SAP Enterprise Support services and value map objectives

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
>> Improve Business Processes >> OverviewYou are here: Top 3 Business Goals With Improvement Potential >> Next steps 2/2
Automotive Industry
RECOMMENDED
INNOVATIONS
• Support customers to maximize the value of their current SAP Business Suite or SAP S/4 HANA implementation
• Initial process health check and mapping of Business Process Analytics key figures to customer business goals (e.g. perfect order fulfillment)
• Best Practice implementation of Business Process Analytics and management tools for status and progress tracking in customer SAP Solution Manager
• Ongoing Best Practice knowledge regarding root cause analysis, ongoing support to track improvement progress and value realization
Premium Engagement Service for Business Process Improvement for SAP Solutions
Business Assessment for Finance Business Assessment for Supply Chain Management
• Business assessment and roadmap of your financials processes with in-depth
analysis of the financial organization
• Provides flexible transformation path to meet business needs and regulations
• Outcome: Better compliance with financial regulations and more timely decision
making due to faster financial reporting
• Helps to cope with industry trends like increasing product variety, shortened
product life cycles and fragmentation of the supply chain
• Improving customers’ SCM processes and the supporting IT applications
• Outcome: Target SCM processes are defined plus transformation roadmaps
are developed based on SAP best practices
More »
More »
+
+
ADDITIONAL OFFERINGS FOR BUSINESS PROCESS IMPROVEMENTS*:
ADDITIONAL OFFERINGS FOR BUSINESS PROCESS ASSESSMENT*:
SAP ENTERPRISE SUPPORT »

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
>> Improve Business Processes >> OverviewYou are here: Top 3 IT Goals With Improvement Potential
Automotive Industry
(selected from SAP EarlyWatch Alert)
IT GOALS
WITH IMPROVEMENT POTENTIAL IMPACT ON BUSINESS
VALUE
FOR YOU
Improve Data Volume
Management
Database growth and control with
the correct system settings and
archiving procedures
Improve SAP System
Usability
System usability including
response times, look & feel, and
user interface simplicity
Improve Security
Improve application security,
compliance and data security along
the build, set-up and operation
phases
1
2
3
 Reduction of application performances
 Increase in operation costs
 Users resistance in leveraging
application
 Lower business performance and data
accuracy
Reduce operational
cost
»
 Legal risk from unauthorized data
access
 Business continuity risk from
uncontrolled customizing changes
Ensure business
continuity
Reduce operational
cost
»
»
Ensure business
continuity
best 25%worst 25%
1416
Sample Corp.Database growth
per month
38 GB
Continuous business
improvements
Time to Value
best 25%worst 25%
366520990
Sample Corp.Average
response time in
dialog task
1.116 ms
best 25%worst 25%
131330
Sample Corp.Users with
extended usage
rights
19 users
RECOMMENDED
INNOVATIONS

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
>> Improve Business Processes >> OverviewYou are here: Top 3 IT Goals With Improvement Potential >> Improve Data Volume Management
Automotive Industry
Future Solution:
Use SAP Solution Manager IT services and operations management.
NEXT STEPS »
Situation:
IT GOAL WITH IMPROVEMENT POTENTIAL:
Improve Data Volume Management
1
$
We recommend to keep the database growth always under control not only in relationship
with potential need of new hardware but also to keep the system performances in good
conditions.
Implication:
Shrinking the overall database size helps keep maintenance efforts to a minimum, lower costs
for backup/recovery and refresh of test systems.
Total cost of Ownership
System activities performance can have an high impact on the IT cost of operation therefore is
paramount to leverage automation as offered by Solution Manager.
• Impacted Cost Driver -> Cost of monitoring
KPI breakdown: “Database growth per month”
Database growth (GB) Database size (GB) % of database growth
38 7.226 0.5%
• Represents all capabilities for monitoring, alerting, analysis, and
administration of SAP solutions, and allows customers to reduce
TCO by predefined content and centralized tools for all aspects
of SAP Solution Manager operations.
Relevant SAP Solution
Manager capabilities:
• New Infrastructure for
Technical Monitoring and
Alerting
• Technical Analytics
• Extended Root Cause
Analysis (RCA) Scope
• Technical Administration
• Data Volume Management
”37 GB database growth over last month in SAP system PRD.”
RECOMMENDED
INNOVATIONS

IMPROVE BUSINESS
PROCESSES
OPTIMIZE ITOVERVIEW
>> Improve Business Processes >> OverviewYou are here: Top 3 IT Goals With Improvement Potential >> Improve Data Volume Management >> Next steps
Automotive Industry
RECOMMENDED
INNOVATIONS
SAP ENTERPRISE SUPPORT*:
• What is data volume management (DVM) »
• Meet the expert: SAP Data Volume
Management – Archiving Overview »
• Meet the expert: DVM Work Center
Overview »
• Expert-guided-implementation: Data volume
management »
• Accelerated innovation enablement: SAP
Solution Manager - Data Volume
Management expert on demand »
• Meet the expert: Archiving of basis
tables »
• Review progress using DVM work
center »
Join SAP Enterprise Support value map for Data Volume Management »
ADDITIONAL OFFERINGS**:+
Lifecycle Management for Operation Efficiency Implementation SAP Solution Manager for IT Operations
The Lifecycle Management for Operation Efficiency (LMOE) service helps
companies attain operational excellence, reduce total cost of operations, and
focus attention on innovation. It uses efficiency-improvement key performance
indicators (KPI’s) and configurable engineered services from the SAP Services
portfolio. Companies can protect their software investments and lower costs.
The SAP Solution Manager for IT Operations service is using SAP best service
practices to setup technical installation and configuration necessary to use SAP
Solution Manager for IT Operations. Establish SAP Solution Manager as the single
and central platform for technical monitoring and business process monitoring.
More »
* Exemplary excerpt of SAP Enterprise Support services and value map objectives ** Service offerings, not included in your maintenance agreement

紹介・概要
 解決策
サマリー
Agenda

Pathfinder 前提条件と提供プロセス
1 2 3
SAP EarlyWatch Alert
(EWA)の有効化
情報抽出とリクエスト SAP よりレポート送付
 SAP EarlyWatch Alert のビジネ
スキー数値有効化 Pathfinder申
込より最低3～4週間前に実施が望
ましい。
 ターゲットのSAP ERP本番機より
ST03Nワークロードモニターの情
報をダウンロード。
 ST03N の結果と最新のSAP Early
Watch AlertをSAPに送付。
 SAPより1週間後にPathfinderのレ
ポートがメールで送付されてきま
す。
C u s t o m e r
Pathfinder
Handbook »
Questions »
Pathfinder 前提条件:
 ST03NによるSAP ERPシス
テム本番機の活用状況デー
タ（ワークロードモニ
ター）
 ビジネスキー数値が有効化
され含まれたSAP
EarlyWatch Alert (有効化前
提は SAP Solution Manager
7.1 SP 12)

PATHFINDER ORDER FORM:
www.sap.com/pathfinder

紹介・概要
 解決策
サマリー
Agenda

効果・サマリー
»
 コストを削減し、SAP投資より最大限の効果を得る方法を見つ
けるためのシンプルな方法
 CIOやITマネジメントが、ビジネス部門にビジネス的価値をもた
らす方法を支援する
 最適化・イノベーションの方策を立てる支援
 全ての保守形態のお客様に追加費用無しで提供 (Enterprise
Support, Standard Support, PSLE).
 2017年4月より開始
SAP Innovation and Optimization Pathfinder:
Order your free report via
www.sap.com/pathfinder

Thank you.
Contact information:
Pathfinder@sap.com
日本語でのコンタクト：
SAPジャパン株式会社木下史朗
Shiroh.Kinoshita@sap.com

Pathfinder customer presentation 日本語‗v2

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