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Roll No. 14103002
M.Com(F) Transactional Analysis & Johari Window 1
It was introduced by Eric Berne.
Transactional analysis is a technique used to help people
better understand their own and other’s behavior,
especially in interpersonal relationships.
It is a good method for understanding interpersonal
It offers a model of personality and the dynamics of self
and its relationship to others that makes possible a clear
and meaningful discussion of behavior.
Transactional Analysis & Johari Window 2
It refers to the method of examine which ego state
gives rise to the transactional stimulus and
transactional response in any transaction so that the
behaviour of people can be forecasted.
Transactional Analysis & Johari Window 3
‘’Transactional analysis is the technique to understand the
human behaviour and study of feeling”.
‘’Transactional analysis is a technique used to help people better
understand their own and other’s behaviour , especially in
Stephen P. Robbins
Transactional Analysis & Johari Window 4
1. Knowledge Of Ego States
2. Based On Interpersonal Relations
3. Mental Exercise
4. Group Therapy
5. Development Of The Blueprint Of Mind
6. Guide For Managers
7. Concept Of Human Behaviour
8. Control Over Employee Behaviour
Transactional Analysis & Johari Window 5
1. Ego States
3. Life Position
6. Script Analysis
Transactional Analysis & Johari Window 6
It refers to a pattern of behaviour that a person
develops on the basis of experiences as he or she grows
Transactional Analysis & Johari Window 7
Ego states present in all the person.
It influence the human behaviour.
Ego states are the recording in the mind of a person of
all the experience of the past.
Ego states are the reflection of the past.
It can be positive or negative.
Transactional Analysis & Johari Window 8
BASIC HUMAN EGO STATES
FURTHER BREAKDOWN OF EGO STATES
LECTURING, CRITICIZING, MANY
“OUGHTS”, “SHOULD” &”DON’TS”
CONSOLING, “TAKING CARE” OF
OBJECTIVE, RATIONAL, ORIENTED
TOWARD PROBLEM SOLVING, DE-
MODIFIED BEHAVIOUR TO CONFORM
TO ADULT EXPECTATIONS,
PLAYFUL, IMPULSIVE, NATULRALLY
CURIOUS &CREATIVE, FUN LOVING,
Transactional Analysis & Johari Window
When two people meet, their exchange of thought is
It has two parts
• Both the stimulus and response are linked with ego
Transactional Analysis & Johari Window 10
1.Parents- Child Transactions
1. Parents- child vs. Adult –Adult Transactions
ii) Child- Parents vs. Child Parents Transactions
Transactional Analysis & Johari Window 12
3. Ulterior Transactions
1) At social level
2) At psychological level
Transactional Analysis & Johari Window 13
It refers to dominant way of relating to people for a
Transactional Analysis & Johari Window 14
I am OK
You are not OK
I am OK
You are OK
I am not OK
You are not OK
I am OK
You are OK
Attitude towards othersTransactional Analysis & Johari Window 15
1.I Am Ok You Are Ok 2.I am ok You are not ok
Transactional Analysis & Johari Window 16
3.I am not Ok you are Ok 4.I am not ok you are not Ok
Transactional Analysis & Johari Window 17
Nobody wants to live in a vacuum or emptiness .
Everybody wants to live among the people in society
and work according to his abilities.
It refers to any act of recognition for another’s
Transactional Analysis & Johari Window 18
Everybody behaves with other people in two ways.
1st the behaviour that is free from deceit, and 2nd the
behaviour that deceitful.
The behaviour characterised by deceit is called Game.
It refers to office politics.
Transactional Analysis & Johari Window 20
It refers to the techniques of uncovering the early
decisions, made unconsciously, as to how life shall be
Transactional Analysis & Johari Window 21
The Johari Window model is a simple and useful tool for
illustrating and improving self-awareness, and mutual
understanding between individuals within a group.
The Johari Window model can also be used to assess and
improve a group's relationship with other groups.
Transactional Analysis & Johari Window 23
The Johari Window model was devised by American
psychologists Joseph Luft and Harry Ingham in 1955,
while researching group dynamics at the University of
California Los Angeles.
The model was first published in the Proceedings of the
Western Training Laboratory in Group Development by
UCLA Extension Office in 1955, and was later expanded
by Joseph Luft.
Transactional Analysis & Johari Window 24
Luft and Ingham called their Johari Window model
'Johari' after combining their first names, Joe and Harry.
In early publications the word appears as 'JoHari'.
Transactional Analysis & Johari Window 25
Today the Johari Window model is especially relevant due
to modern emphasis on, and influence of
Transactional Analysis & Johari Window 26
The Johari Window soon became a widely used model for
understanding and training self-awareness, personal
development, improving communications, interpersonal
relationships, group dynamics, team development and
Transactional Analysis & Johari Window 27
The Johari Window model is also referred to as a
'disclosure/feedback model of self awareness', and by
some people an 'information processing tool'.
The Johari Window actually represents information -
feelings, experience, views, attitudes, skills, intentions,
motivation, etc. - within or about a person - in relation to
their group, from four perspectives.
Transactional Analysis & Johari Window 28
The four Johari Window perspectives are called 'regions'
or 'areas' or 'quadrants'.
Each of these regions contains and represents the
information - feelings, motivation, etc. – known about the
in terms of whether the information is known or unknown
by the person, and whether the information is known or
unknown by others in the group.
Transactional Analysis & Johari Window 29
1. what is known by the person about him/herself and is also
known by others - open area, open self, free area, free self,
or 'the arena‘.
2. what is unknown by the person about him/herself but
which others know - blind area, blind self, or 'blind spot‘.
3. what the person knows about him/herself that others do
not know - hidden area, hidden self, avoided area, avoided
self or 'facade‘.
4. what is unknown by the person about him/herself and is
also unknown by others - unknown area or unknown self.
Transactional Analysis & Johari Window 30
(known to others and also self)
(unknown to self but known to others)
(known to self but unknown to others)
(unknown to self and unknown to
Transactional Analysis & Johari Window 31
Johari region 1 is also known as the 'area of free activity'. This is
the information about the person –
known by the person ('the self') and known by the group
Transactional Analysis & Johari Window 32
Johari region 2 is what is known about a person by
others in the group, but is unknown by the person
Transactional Analysis & Johari Window 33
what is known to ourselves but kept hidden from, and
therefore unknown to others.
Transactional Analysis & Johari Window 34
It contains information, feelings, talent abilities, aptitudes,
experiences etc., that are unknown to the person
him/herself and unknown to others in the group.
Transactional Analysis & Johari Window 35
• an ability that is under-estimated or un-tried through lack
of opportunity, encouragement, confidence or training.
• a natural ability or aptitude that a person doesn't realize
• a fear or aversion that a person does not know they have
• an unknown illness
• repressed or subconscious feelings
• conditioned behavior or attitudes from childhood
Transactional Analysis & Johari Window 36
Some thing are perhaps better not to Communicated (like
mental or health problem)
Some people may pass on the information they received
further then we desire.
Some people may react negatively.
Using johari window is useless exercise if it is not linked
to the activities that reinforce positive behavior or that
correct negative behavior.
Some cultures have a very open and accepting approach to
feedback and others do not.
Some people take personal feedback offensively.
Transactional Analysis & Johari Window 37
The aim in any group should always be to develop the 'open area' for every person, because when we work in this area with others we are at our most effective and productive, and the group is at its most productive too. The open free area, or 'the arena', can be seen as the space where good communications and cooperation occur, free from distractions, mistrust, confusion, conflict and misunderstanding.
This blind area is not an effective or productive space for individuals or groups. This blind area could also be referred to as ignorance about oneself, or issues in which one is deluded. A blind area could also include issues that others are deliberately with holding from a person. We all know how difficult it is to work well when kept in the dark. No-one works well when subject to 'mushroom management'. People who are 'thick-skinned' tend to have a large 'blind area'.
This hidden or avoided self represents information, feelings, etc., anything that a person knows about him/self, but which is not revealed or is kept hidden from others. The hidden area could also include sensitivities, fears, hidden agendas, manipulative intentions, secrets - anything that a person knows but does not reveal, for whatever reason. It's natural for very personal and private information and feelings to remain hidden, indeed, certain information, feelings and experiences have no bearing on work, and so can and should remain hidden. However, typically, a lot of hidden information is not very personal, it is work- or performance-related, and so is better positioned in the open area
These unknown issues take a variety of forms: they can be feelings, behaviours, attitudes, capabilities, aptitudes, which can be quite close to the surface, and which can be positive and useful, or they can be deeper aspects of a person's personality, influencing his/her behavior to various degrees. Large unknown areas would typically be expected in younger people, and people who lack experience or self-belief.