1. Sheryl Beck Poore
P.O. Box 10524 Warner Robins, GA 31095
270-350-7750 / 478-328-6993
sherylpoore@hotmail.com
SUMMARY: Over 30 years of customer service experience, providing patient, compassionate
customer service. Strong ability to work independently and to get along well with co-workers.
Diligent, organized and thorough.
SKILLS / TRAINING:
 MS Outlook  Medical Terminology  Personnel Training/Empowerment
 MS Word  Medical Office Procedures  Cash Management and Control
 MS Excel  Health Insurance Processing  Account Reconciliations
 MS PowerPoint  Electronic Medical Records  Customer Service/Client Relations
 MS Access  Computerized Medical Billing  Vendor Relations
 Keyboarding  Medical Coding  Operate Office Equipment
EXPERIENCE:
Caregiver for Family 2006- 2012 Cadiz, KY
 Ensure medications are organized and are taken according to doctor instructions
 Record dietary notes and patient condition for nurse’s/doctor’s review
 Provide physical support to assist patient in performing daily living needs
 Shop for and prepare health meals in accordance with patient’s dietary needs
Parking Solutions 2007 – 2008 Hopkinsville, KY
Driver
 Carefully parked clients’ vehicles
 Kept client keys/tickets organized and secured
 Ensured logs and records were kept current
Accent Marketing 2005 – 2006 Tell City, IN
Customer Service Representative
Answered inbound calls, assisting customers with questions concerning their account
Hughes Federal Credit Union 1999 - 2003 Phoenix, AZ
Customer Service Representative
Process client deposits, withdrawals, new accounts, and loans
Pinkerton Security 1996 – 1999 Phoenix, AZ
Lieutenant
 Responsible (24/7) for officers at 2 sites
 Responded to emergency access control alarms
 Promoted to Sergeant after 3 months and to Lieutenant after 1 year

2. EDUCATION:
Sullivan and Cogliano Training Centers 2014 - 2015
Miami, FL
 Medical Office Assistant Program
Kansas City Kansas Community College 1983 – 1984
Kansas City KS,
 Clerical Studies
Copperas Cove High School
Copperas Cove, TX