20 Tips Amazing Customer Service Experience National Customer Service Week
•
9 gefällt mir•7,501 views
The document lists 20 tips for delivering an amazing customer service experience in honor of National Customer Service Week. It encourages focusing on improving one tip at a time by introducing them to a team at weekly meetings. The tips include owning problems even if they need to be passed on and circling back with customers to ensure issues are resolved. The full list of 20 tips is copyrighted material from Shep Hyken.
Empfohlen
Weitere ähnliche Inhalte
Was ist angesagt?
Was ist angesagt? (20)
Kürzlich hochgeladen
Kürzlich hochgeladen (20)
20 Tips Amazing Customer Service Experience National Customer Service Week
- 1. Follow @Hyken www.Hyken.com 20 Tips: How to Deliver an Amazing Customer Service Experience In Honor of National Customer Service Week Copyright ©MMXIII, Shep Hyken
- 9. Follow @Hyken www.Hyken.com Even if you own the problem, and you do have to pass it on to someone else, circle back with the customer to make sure it has been resolved.
- 22. Follow @Hyken www.Hyken.com So, there you have it. Pick the ones you like. Take them to your team & discuss them. Focus on one tip at a time. Introduce it at a weekly meeting.
- 24. Follow @Hyken www.Hyken.com Shep Hyken www.hyken.com Copyright ©MMXIII, Shep Hyken