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Career Services: Cost Center or Strategic Advantage? Presented by Sheila J Curran Curran Career Consulting
Sheila J Curran ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
6/24/09 Curran Career Consulting:  Boston College Career Summit “ If you don’t like change, you’re going to like irrelevance even less” -General Eric Shinseki, Chief of Staff, U.S. Army, 2003
Senior leadership concerns ,[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit
Why worry about graduate success? ,[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit It affects:
Student point of view   72% of students say Career Preparation is “Very Important” in Enrollment Decision Source:  Key Drivers of Educational Value: Emergence of Educational ROI, Eduventures, Inc., 2006. (N=6,287)
Effect of careers on applications   Multiple career-related functions are rated “Very Important” or “Important” in enrollment decision Source:  Key Drivers of Educational Value: Emergence of Educational ROI , Eduventures, In., 2006. (N=6,287 )
  Source: College Search and the Millennial Generation, Eduventures, Inc., March 2007 (N=7,900)  Effect of careers on applications
Parental demand for ROI ,[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit
The reality ,[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit What can you do to minimize disappointment and manage expectations?
2009 Careers by the numbers ,[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit
Who owns this problem? ,[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit If Career Services is not a key part of the solution, it’s likely to be seen as increasingly irrelevant
How are you viewed? ,[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit Are you a cost center, or a strategic advantage to your school?
What do student evaluations say? 6/24/09 Curran Career Consulting:  Boston College Career Summit Where you fall in this grid is critical, because this is what senior officers use to make decisions. Too many careers offices are rated as not very important and not very effective. Not very important Very effective Very important Very effective Not very important Not very effective Very important Not very effective
What’s going on? 6/24/09 Curran Career Consulting:  Boston College Career Summit You have to be clear about what you do and how you add value. Most bosses need and want to be educated.
Proving your value ,[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit Take the lead: Tell your bosses what they should expect of you! Value is NOT the absence of negatives.
Getting on the radar screen ,[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit If your department was eliminated, would students revolt? In what functions do they see your value?
6/24/09 Curran Career Consulting:  Boston College Career Summit “ Our situation is not unlike General Motors in that our profession has been operating on an outdated model which doesn't necessarily speak to what consumers are looking for. Or how jobs get filled. The one size fits all approach definitely has seen its day.” Skip Sturman, Director, Dartmouth Career Services It can’t be business as usual any more. We have to come up with a new model.
Becoming a strategic advantage: A new model ,[object Object],[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit “ Everyone has to learn to think differently, bigger…open to  possibilities.”  – Oprah Winfrey  
Philosophy ,[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit You need to be the place that helps students enhance the value of their particular education through information, connections and opportunities.
Mission ,[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit You can’t be everything to everyone, without working a hundred hours a week. Don’t buy into the “mission impossible” syndrome.
Functions ,[object Object],[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit If another organization can perform a function more effectively or less expensively than you, let go of that function.
Approach ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit If you’re worried that students don’t use your services, don’t hire a marketing person; concentrate on meeting their current needs more effectively. Build what they want, and they will come!
People ,[object Object],[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit For most universities, having staff with narrow expertise is a luxury. The future will belong to those who are adept at educating, counseling, relationship building and facilitating opportunity.
Take Action ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit “ When thought becomes excessively painful, action is the finest remedy.” — Salman Rushdie
To be a strategic advantage…. ,[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit “ Even if you’re on the right track, you’ll get run over if you just sit there” – Will Rogers
Questions/Reactions? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],6/24/09 Curran Career Consulting:  Boston College Career Summit

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Career Services: Cost Center or Strategic Advantage?

  • 1. Career Services: Cost Center or Strategic Advantage? Presented by Sheila J Curran Curran Career Consulting
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  • 3. 6/24/09 Curran Career Consulting: Boston College Career Summit “ If you don’t like change, you’re going to like irrelevance even less” -General Eric Shinseki, Chief of Staff, U.S. Army, 2003
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  • 6. Student point of view 72% of students say Career Preparation is “Very Important” in Enrollment Decision Source: Key Drivers of Educational Value: Emergence of Educational ROI, Eduventures, Inc., 2006. (N=6,287)
  • 7. Effect of careers on applications Multiple career-related functions are rated “Very Important” or “Important” in enrollment decision Source: Key Drivers of Educational Value: Emergence of Educational ROI , Eduventures, In., 2006. (N=6,287 )
  • 8. Source: College Search and the Millennial Generation, Eduventures, Inc., March 2007 (N=7,900) Effect of careers on applications
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  • 14. What do student evaluations say? 6/24/09 Curran Career Consulting: Boston College Career Summit Where you fall in this grid is critical, because this is what senior officers use to make decisions. Too many careers offices are rated as not very important and not very effective. Not very important Very effective Very important Very effective Not very important Not very effective Very important Not very effective
  • 15. What’s going on? 6/24/09 Curran Career Consulting: Boston College Career Summit You have to be clear about what you do and how you add value. Most bosses need and want to be educated.
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  • 18. 6/24/09 Curran Career Consulting: Boston College Career Summit “ Our situation is not unlike General Motors in that our profession has been operating on an outdated model which doesn't necessarily speak to what consumers are looking for. Or how jobs get filled. The one size fits all approach definitely has seen its day.” Skip Sturman, Director, Dartmouth Career Services It can’t be business as usual any more. We have to come up with a new model.
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Editor's Notes

  1. I’m particularly pleased that Sheila agreed to share her knowledge with us today, because she has the rare perspective of having been in the human resources world for many years, in addition to having been a career director for over a decade. Because she’s been responsible for hiring thousands of employees, Sheila understands the mindset of the employer. But she’s also got a finger on the pulse of college graduates, and the challenges of not only getting a job, but getting the job you want. Sheila’s a highly acclaimed author, former columnist for Business Week and entrepreneur. In fact, Sheila just left higher education to start her own career strategy consulting business. If anyone can help you figure out how to gain an employer’s attention with your set of skills, attributes and qualifications, Sheila is that person. Welcome, Sheila