You don't have to be at work 24/7 to provide great customer service. Here are 3 ways you can get out of the office without leaving customers in the lurch
3 Ways To Provide Great Customer Service And Have A Life
1. 3 Ways To Provide Great
Customer Service AND
Have a Life
2. 1. Outsource
Use a virtual reception service to make sure no calls go unanswered
3. 1. Outsource
Have a Virtual Assistant/s monitor and respond to queries sent to email
& social media accounts.
Pro tip: Use people in a different time zones to cover more of the day.
4. 2. Use the Cloud
Use cloud based programs and apps to allow you to respond to queries even
when you’re out of the office
5. 2. Use the Cloud
Communication:
• Gmail
• Skype
Document Creation & Editing:
• Google Drive
• Microsoft Office
File Storage:
• Dropbox
• Google Drive
Invoicing & Accounting:
• Xero
• Zoho Invoice
My favourite programs include:
CRM:
• Zoho CRM
Misc.:
• Google Maps
• Instapaper
Organisation & Project Management:
• Evernote
• Trello
Social Media:
• Buffer
• Facebook
• Google+
• Hootsuite
• Twitter
6. 3. Let your customers help themselves
Create a FAQ or Knowledgebase portal on your website
7. 3. Let your customers help themselves
Organise a customer support forum where customers can discuss how they use
your products and provide some assistance to each other.