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@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
In conjunction with JBoyeA presentation b...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Shane Diffily
www.diffily.com
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Shane Diffily
www.diffily.com
Magnum Opus...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
John Searle
https://youtu.be/zi7Va_4ekko
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
John Searle
https://youtu.be/zi7Va_4ekko
...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
John Searle
https://youtu.be/zi7Va_4ekko
...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
What is Digital Governance?
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Digital governance is a system for managi...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
It delivers the certainty & stability you...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
WelchmanPierpoint. “Web Governance. A def...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Promotion
Social
Networks
Strategy
Planni...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Formoredetail,gotodiffily.com/downloads
A...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Activities describe everything you must d...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Activities describe everything you must d...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Set strategy & KPIs
Set policy & standard...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Planning
Content
Design
Build
Testing
Hos...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Publishing
Quality assurance
Engagement m...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Architecture selection
Architecture manag...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Manpower
Skills
Roles & responsibilities
...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Standards
Procedures
Policies
Documentati...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Technology
Systems
Software
Formoredetail...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Salaries
Software
Other, e.g. contractors...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Scale measures the Size, Complexity,
Enga...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Granularity
of Activity
Sophistication
of...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Using the 3 elements of the Framework we
...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
1. Birmingham is large in Scale
Birmingha...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
1. Birmingham is large in Scale
Birmingha...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
1. Birmingham is large in Scale
Birmingha...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
MacmillanBHS
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Failure is “designed-in”
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Growth in Scale
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Growth in Scale
Growth in Activity
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Growth in Scale
Growth in Activity
NO gro...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Instability
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
#1 Save labor #2 Collect data
Web managem...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Read more in my article “The Weaponisatio...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Organisational
Indicators
Online
Indicato...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Quantitative
RoI
Business risk
Staff rete...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Digital
Management
Dashboard
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
$350k
$420k
$300k
$600k
100% 20%
Investme...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
“Once you know what you want to say, say ...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Then say it again.
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
And then say it again.
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
And then again & again.
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
And then again & again & again & again.
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
And then again & again & again & again & ...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
And then when you are absolutely sick of ...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
…your audience is hearing it for the firs...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Housing
Water
Transport
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Pensions
Credit cards
Life Assurance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
“Older silo based operations are coming
u...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Shared
Digital Unit
…to which every part ...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
CodeContent UX
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
I’ve done a review and I think we’re miss...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
“Appoint a new CEO for Digital in the Cab...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
“Appoint a new CEO for Digital in the Cab...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
1. Clarity of governance vision.
2. Insis...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
1 - Vision
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
If your strategy demands a large web pres...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
1. Abandon wishing thinking.
2. Imprimatu...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
2 - Balance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
WaterfallAgile
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Read more in my article “The New Analytic...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
3 - Commitment
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
1. Tools
2. Training
3. Time
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
1. Volumes & complexity
2. Specialization...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
Go placidly amid the noise & haste
of you...
@diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
In conjunction with JBoyeA presentation by
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Making Digital Governance Work (JBoye)

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It is difficult to think of any collection of people or type of activity that is not underpinned in some way by a system of governance. There seems to be a basic human condition that craves structures for the organisation and management of our collective affairs.

The purpose seems to be to provide the rules by which participants (citizens, employees, players) can conduct ourselves, as well as a higher authority to which we can refer for guidance or redress.

Unfortunately, little thought is ever given to such ideas when it comes to the activities of Website Management.

In fact, many firms continue to to believe that the only governance they need is a part-time ‘web guy’ who will take care of everything.

Wrong!!

Veröffentlicht in: Internet
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Making Digital Governance Work (JBoye)

  1. 1. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance In conjunction with JBoyeA presentation by Making Digital Governance work with Shane Diffily
  2. 2. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Shane Diffily www.diffily.com
  3. 3. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Shane Diffily www.diffily.com Magnum Opus “Magnificent Octopus”
  4. 4. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance John Searle https://youtu.be/zi7Va_4ekko
  5. 5. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance John Searle https://youtu.be/zi7Va_4ekko 1. Philosophy of MIND 2. Philosophy of LANGUAGE 3. Philosophy of SOCIETY
  6. 6. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance John Searle https://youtu.be/zi7Va_4ekko COLLECTIVE Intentionality
  7. 7. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance What is Digital Governance?
  8. 8. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Digital governance is a system for managing an online presence in a controlled & orderly way.
  9. 9. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance It delivers the certainty & stability your team needs to focus on online goals.
  10. 10. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance WelchmanPierpoint. “Web Governance. A definition” www.welchmanpierpoint.com/blog/web-governance-definition Accessed Oct 2013. “…the authoritative administrative structures that set policy & standards.”
  11. 11. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Promotion Social Networks Strategy Planning ContentDesign Build Hosting Performance Review PublishingFeedback Technical monitoring QA Data & security mgt Change control Governance policies KPIs Architecture mgt Testing Approve activity Systems Teams Budget Roles Tools Procedures Documentation Skills Manpower Technology Performance monitoring
  12. 12. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Formoredetail,gotodiffily.com/downloads Activities Resources Scale
  13. 13. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Activities describe everything you must do to manage an online presence effectively. Formoredetail,gotodiffily.com/downloads
  14. 14. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Activities describe everything you must do to manage an online presence effectively. Resources describe everything you must have to make the Activities happen. Formoredetail,gotodiffily.com/downloads
  15. 15. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Set strategy & KPIs Set policy & standards Acquire resource & budget Police online activity Formoredetail,gotodiffily.com/downloads The subelements of Leadership
  16. 16. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Planning Content Design Build Testing Hosting Review Publicity Formoredetail,gotodiffily.com/downloads The subelements of Development
  17. 17. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Publishing Quality assurance Engagement monitoring Performance monitoring Infrastructure monitoring Change control Formoredetail,gotodiffily.com/downloads The subelements of Maintenance
  18. 18. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Architecture selection Architecture management Performance management Data & security management Formoredetail,gotodiffily.com/downloads The subelements of Infrastructure
  19. 19. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Manpower Skills Roles & responsibilities Teams & authority Formoredetail,gotodiffily.com/downloads The subelements of People
  20. 20. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Standards Procedures Policies Documentation Formoredetail,gotodiffily.com/downloads The subelements of Process
  21. 21. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Technology Systems Software Formoredetail,gotodiffily.com/downloads The subelements of Tools
  22. 22. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Salaries Software Other, e.g. contractors Formoredetail,gotodiffily.com/downloads The subelements of Budget
  23. 23. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Scale measures the Size, Complexity, Engagement of your online presence. Complexity measures the management impact of technology, especially hosting. Size measures the management impact of the production of web content/services. Engagement measures the management impact of traffic, comments & feedback.
  24. 24. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Granularity of Activity Sophistication of Resourcing Bigger, busier & more complex
  25. 25. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Using the 3 elements of the Framework we can predict the balance needed to oversee the many subsites & social networking presences it has online. City of Birmingham For example, let’s take
  26. 26. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance 1. Birmingham is large in Scale Birmingham City generates lots of content, has high user engagement & complex technology.
  27. 27. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance 1. Birmingham is large in Scale Birmingham City generates lots of content, has high user engagement & complex technology. 2. Operational Activity is very granular Scale predicts a large burden – which means lots of detailed Activity should be happening very frequently.
  28. 28. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance 1. Birmingham is large in Scale Birmingham City generates lots of content, has high user engagement & complex technology. 2. Operational Activity is very granular Scale predicts a large burden – which means lots of detailed Activity should be happening very frequently. 3. Sophisticated Resource is needed To support this level of Activity, Birmingham needs many highly skilled staff in structured teams, with specialist tools, following formal processes & a large web budget.
  29. 29. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance MacmillanBHS
  30. 30. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Failure is “designed-in”
  31. 31. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Growth in Scale
  32. 32. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Growth in Scale Growth in Activity
  33. 33. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Growth in Scale Growth in Activity NO growth in Resource
  34. 34. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Instability
  35. 35. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
  36. 36. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
  37. 37. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance #1 Save labor #2 Collect data Web management tools… Web management tools …
  38. 38. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
  39. 39. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Read more in my article “The Weaponisation of Web Governance” at www.diffily.com
  40. 40. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
  41. 41. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Organisational Indicators Online Indicators Operational Indicators
  42. 42. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Quantitative RoI Business risk Staff retention … Quantitative Speed Quality Cost … Qualitative Stakeholder feedback & satisfaction Quantitative Functional Usable Accessible … Qualitative User feedback & satisfaction Qualitative Staff feedback & satisfaction
  43. 43. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Digital Management Dashboard
  44. 44. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance $350k $420k $300k $600k 100% 20% Investment Revenue RoI Web Store
  45. 45. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance “Once you know what you want to say, say it clearly.
  46. 46. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Then say it again.
  47. 47. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance And then say it again.
  48. 48. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance And then again & again.
  49. 49. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance And then again & again & again & again.
  50. 50. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance And then again & again & again & again & again & again.
  51. 51. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance And then when you are absolutely sick of saying it…
  52. 52. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance …your audience is hearing it for the first time!”
  53. 53. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Housing Water Transport
  54. 54. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Pensions Credit cards Life Assurance
  55. 55. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance “Older silo based operations are coming under increasing pressure to change.” Didier Bonnet. Accelerating Digital Transformation. http://www.capgemini-consulting.com/digital-transformation-review-4 Accessed Dec 2013.
  56. 56. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Shared Digital Unit …to which every part of a business must refer for guidance & support.” “The development of digital capability, services & skills…
  57. 57. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance CodeContent UX
  58. 58. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
  59. 59. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
  60. 60. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance I’ve done a review and I think we’re missing something. Not only are we confusing the public by having fragmented services– but we are also confusing ourselves in how we manage it all, with fuzzy decision making, duplication and varying standards. I have done the numbers and I am sure we can do everything we already do, plus some more, and better – and save over a billion a year.
  61. 61. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance “Appoint a new CEO for Digital in the Cabinet Office with absolute authority over the user experience across all government online services and the power to direct all government online spending.”
  62. 62. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance “Appoint a new CEO for Digital in the Cabinet Office with absolute authority over the user experience across all government online services and the power to direct all government online spending.”
  63. 63. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
  64. 64. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance 1. Clarity of governance vision. 2. Insist on balancing operations. 3. Firm commitment to making things happen.
  65. 65. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance 1 - Vision
  66. 66. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance If your strategy demands a large web presence, you need a large Governance system to support it. Anything else is wishful thinking…
  67. 67. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance 1. Abandon wishing thinking. 2. Imprimatur for change & backup.
  68. 68. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance 2 - Balance
  69. 69. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance WaterfallAgile
  70. 70. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Read more in my article “The New Analytics of Web Governance” at www.diffily.com
  71. 71. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance 3 - Commitment
  72. 72. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance 1. Tools 2. Training 3. Time
  73. 73. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
  74. 74. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance
  75. 75. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance 1. Volumes & complexity 2. Specialization of roles 1. Professionalization 2. Sophistication of new tools 4-Megatrends
  76. 76. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance Go placidly amid the noise & haste of your web team And remember what peace there may be in keeping silent. As far as possible without surrender be on good terms with all your developers. Speak your requirements quietly & clearly & listen to others, Even dull techies & ignorant marketers. They too have their story. Go placidly amid the noise & haste And remember what peace there may be in silence. As far as possible without surrender be on good terms with all persons. Speak your truth quietly & clearly & listen to others, Even the dull & ignorant They too have their story. Desiderata (for web people) Desiderata (original) Read it in full at diffily.com/articles
  77. 77. @diffily | @siteimprove | #WebGovernance@diffily | @siteimprove | #WebGovernance In conjunction with JBoyeA presentation by

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