1. Shamsudin Sufi
27 Oswald Road Southall
TEL: +44 7438885868
shamsufi@icloud.com
Personal Statement
I am a self-motivated customer service and sales professional. Working on corporate accounts
such as; Sky, T-Mobile, o2, Royal Mail, British Gas, EON, Ernest & Young etc. I am always
quick to learn new campaigns and associated product and services. I have a real passionate for
dealing with people and working as part of a team. I take pride in my work and always over
achieve on targets set.
Education
London Metropolitan University 2011 - 2012
• Business Information Systems top up degree 2:1
Thames Valley University 2008-2011
• BA Hons in Information Systems. 2:1
• Awarded - Role model of the year in 2010
Southall & West London College 2004-2008
• Higher National Diploma in Networking Grade: Distinction
Featherstone High School 1999-2004
• 7 GCSE’s including English and Maths
• 3 AS Levels Business Studies: A, Drama B, Sociology C

2. Work Experience
Charles Tyrwhitt July 2014-Current
Customer service Representative
 Responsible for day to day operation
 Making sure all calls are dealt with Professional manner and accurate
 Replying to customer enquiries via phone, email or web chat
 Keeping up with sales target and meeting deadlines
 Dealing with customer complaints and customer demands
 Dealing with in house software issues working with IT as well as web liaison
 Keeping up with product information (attention to detail and staying up-to-date)
 Offering customers nothing but the best customer service
 Decision making regarding customer enquiries
 Inbound and outbound contact centre with excellent telephone and communication skills
(written and verbal)
Market Solutions (PR Newswire)
Interviewer June 2013 – July 2014
• Responsible for day to day planning of events and Client liaison
• Working closely with my team and ensuring deadline are met
• Admin support – demonstrating strong organisation and IT skills
• Event Attendance and VIP support – acting as the face of the organisation
Cadence International Jan 2013 – Jun 2013
• Consistently top achiever displaying strong listening and questioning skills
• Demonstrated ability to influence key decision makers
• Seen as tenacious, resilient, persistent and results focused
• Demonstrate initiative through researching organisations and key decision makers
Assistant Manager, Synovate LTD / Ipsos Mori May 2012- Jan 2013
• Day to Day operation support
• Team development and coaching
• Deliver against deadlines and target set
Interviewer, Synovate LTD / Ipsos Mori Sept 2006- May 2012
• Consistent High performer (achieving targets)
• Developed strong communication skills - Interview business to business and
consumer, excellent telephone manner needed – with strong listening and questioning
techniques required
Interests
Football, Tennis, golf, Gym/keeping fit, Travel, Music and Current Affairs