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Chapter Vii Crm

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Choosing Your CRM tool ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Maintaining a Customer Focus : Study, understand, develop, design and implement IT with customer focus Requirements driven Product Selection : Cost cutting possibility, reduced process times, to enhance employee efficiency, Increase customer satisfaction, to meet regulatory requirements, to improve service Quality. Short listing prospective CRM vendors : Vendor expertise Technical functionality Implementation support Pricing Maintenance
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[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

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Chapter Vii Crm

  • 1.
  • 2. Maintaining a Customer Focus : Study, understand, develop, design and implement IT with customer focus Requirements driven Product Selection : Cost cutting possibility, reduced process times, to enhance employee efficiency, Increase customer satisfaction, to meet regulatory requirements, to improve service Quality. Short listing prospective CRM vendors : Vendor expertise Technical functionality Implementation support Pricing Maintenance
  • 3.
  • 4.
  • 5.