Interpersonal Skills presented by Muhammad shahbaz Atish Interpersonal Skills is intended to provide the basis for class discussion and relatively effective and ineffective situation of a management and personality developments . This slide can be use in modules on decision making, relationship of management, learning and performance. The skills used by a person to properly interact with others. In the business domain, the term generally refers to an employee's ability to get along with others while getting the job done. Interpersonal skills include everything from communication and listening skills to attitude and deportment. Good interpersonal skills are a requirement for many positions in an organization.

2. Inter personal Skills and
Entrepreneurs
Interpersonal Skills and Entrepreneurs

3. Interpersonal Skills
presented by
Muhammad Shahbaz Atish
From : Riphah International University

4. Interpersonal Skills
• The skills used by a person to properly interact
with others. In the business domain,
• the term generally refers to an employee's
ability to get along with others while getting the
job done.
• Interpersonal skills include everything from
communication and listening skills to attitude
and deportment.
• Good interpersonal skills are a requirement for
many positions in an organization.

5. These interpersonal skills are behavioral in soul
and include the following competencies:
Self-Awareness:
• Being aware of your own needs, values and emotions
and their impact on your behavior
Self-Management:
• Keeping your emotional reactions in check and being
able to behave correctly when you experience
feelings that could result in critical behavior
Social Awareness:
Being in tune with other's feelings and needs

6. Relax
• When we are nervous we tend to talk more quickly and
therefore less clearly. Being tense is also evident in our body
language and other non-verbal communication. as a
substitute try to stay cool, make eye contact and smile.
Clarify
• Show an interest in the people you talk to. Ask questions and
seek clarification on any points that could be easily
misunderstood.
Be Positive
Try to remain positive and happy People are much more likely to
be drawn to you if you can maintain a positive attitude

7. Relationship Management:
• The ability to build relationships based on
mutual trust and respect
In addition to the items above, the following
interpersonal skills are important in order to
work effectively with other people:
The ability to manage conflict:
• Respectively managing differences of opinions
and seeking win-win resolutions

8. Problem solving:
• Choosing the best course of action while taking the
needs and perspectives of others into account
Communication:
• Speaking with clarity and directness while showing
appropriate sensitivity to the receiver
Listening:
• Being able to hear other people's perspectives while
suspending judgment

9. Representative responsibility:
• Doing what you say you will do, when you say you will do it
Being accountable for your actions:
Not making excuses or blaming others
Showing appreciation:
• Letting other people know you value them and their help
Flexibility:
• Being open to new and different ways of doing things

10. 1) Be a team player.
• When working with others, engage in a give
and take that involves collaboration and
compromise. observe tendencies to dominate
situations or not criticize others. Appreciate
others for work well done.
how to Improve Your Interpersonal Skills
make you better entrepreneur

11. how to Improve Your Interpersonal
Skills make you better entrepreneur
2) Don’t be jealous from others.
• If your coworker achieves any honor so don’t be jealous
and pray for their success and batter future and try to
happy in their success.
3) Professional life should not mixed with personal life.
Try to manage your time properly and don’t mix your family
time with working time and try to give praises time to every
person which it needed.
These are some new point which I learn from professional
person and hope it is better for my career.

12. how to Improve Your Interpersonal
Skills make you better entrepreneur
4) Be a great communicator
• In addition to being an active listener, you need to have
otherwise great communication skills. When in a
discussion with colleagues, don’t blurt out the first
thing that comes to mind. Instead, think carefully
about the words you use. With clear communication,
you’ll be able to avoid any potential misunderstandings
with colleagues.
• A good speaker comes to be known as intelligent and
mature, no matter their age. If you have a tendency to
give voice to any half-baked thought that crosses your
mind, peoples give great value in your opinions.

13. how to Improve Your Interpersonal
Skills make you better entrepreneur
5) Focus on your work
• The responsibly entrepreneur giving you try to
focus on that responsibly and try to meet them as
soon as possible.
6) Have some knowledge about your field.
• The another important point is having knowledge
about your field and try to take knowledge form
your seniors even from your juniors and every
those person which is related to your field. Also
try to separate this knowledge to other.

15. Personality Development
Communicatiion skills that set business leaders
apart

16. How to be an active listener
• Being an active listener is about making a conscious
effort to try to understand what the other person
means to communicate.
 How do we do that?
1. Look at the Speaker
2. Maintain Eye Contact
3. Reduce External Distractions
4. Reduce Internal Distractions
5. Use Body Language to Portray Interest
6. Let Others Have Their Say
7. Keep an Open Mind

17. How to be active listener
8.Be Comfortable with Silence
9.Avoid Making “Me too!” Statements
10. Ask Questions without Over-Interrupting
11.Encourage the Speaker to Continue
12.Paraphrase

18. 1.look at the speaker:
This involves specifically positioning your body
so that you are facing the speaker and looking
directly at him while he is speaking.
1.Maintain your eye contact:
Maintaining eye contact shows the speaker
you are interested in the conversation, making
him feel good.

19. 3.Reduce External Distractions: Multitasking may seem
great but, you cannot offer your complete attention if
you are watching TV, reading, writing an email, or
listening to the radio. Show a speaker that you respect
her and are interested in what she has to say by
eliminating anything that may distract you in the present
moment.
4.Reduce Internal Distractions: if you are hungry, thirsty,
need to go to the bathroom, or suffering from any other
highly-distracting condition, then either a) attend to it
before your meeting, b) decide to commit yourself to this
conversation and make sure you do not let yourself get
distracted by this personal situation, or c) suggest to
reconvene at a time when you are able to offer your full
attention

20. 5.Use Body Language to Portray Interest:
Use your body language to show that you are interested
or relaxed and to encourage the speaker to continue
making his point.
6. Let Others Have Their Say:
When you are listening to a client complain about a
project or service rendered, it is natural to want to
swoop in and offer a solution.
7.Keep an Open Mind:
When another person is speaking, Listen to the facts, pay
attention to emotions, and be aware of body language,
but do not make assumptions or jump to conclusions.

21. 8.Be Comfortable with Silence:
Resist the urge to respond the moment the other person
stops speaking. When you interrupt or make a rushed
comment, the speaker may feel like you are not really
paying attention to what he is saying – only waiting for
your turn to speak.
9.Avoid Making “Me too!” Statements:
Similar to making a rushed response, if you respond
to a statement with “Wow! I know just what you mean.
That happened to ME once too. Let me tell you all about
it..." the other person will surely get the impression that
you do not care about anything he just said – merely
waiting or an opportunity to jump back into the
spotlight.

22. 10.Ask Questions without Over-Interrupting:
since you want to find out as much information as you
can, it’s a good idea to probe the speaker with additional
questions.Asking questions is a great way to demonstrate
your interest to the speaker and let him know that you
believe what he is saying is important.
11.Encourage the Speaker to Continue:
It’s a good idea to reflect on what a person has just said
using your own words. Summarize what you understood
from the conversation to confirm that you didn’t get the
wrong idea or misunderstand the facts presented. To do
this, you can say something like, “So, if I understand
correctly, you think that....Would that be a fair
summary?” or “What I hear you saying is that.... Is that
correct?”

23. Remember: L-I-S-T-E-N
• The correct attitude required for active listening can be
summarized with the following acronym.
 Look: Direct your body towards the speaker so you can
look at him directly. Maintain eye contact but keep your
gaze natural.
 Inquire: Ask questions in order to gather all the
information necessary to gain a good understanding of
the point the other person is trying to make.
 Summarize: Confirm that what you heard is indeed what
was just said by summarizing it in your own words. This is
important because clearing up any confusion in a timely
matter will prevent further misunderstanding

24. Remember: L-I-S-T-E-N
 Turn off distractions: Turn off your mobile phone or TV,
look away from your computer, and make an effort to
eliminate anything that can distract you from the
conversation.
 Encourage: Let the speaker know you are interested in
hearing more by giving him encouraging gestures, such
as nodding, and making verbal acknowledgments.
 Neutralize your feelings: you are listening, avoid
becoming biased and judgmental. You can express your
personal opinion when it is your time to do so, but while
you are listening, make an effort to keep your feelings
neutral so you can focus your full attention on the
speaker’s message.

25. Common Barriers to Communication
• some of the more common Barriers to Effective
Communication are:
1. Physical Barriers:
2. Attitudes:
3. Language:
4. Physiological Barriers:
5. Problems with Structure Design:
6. Cultural Noise:
7. Lack of Common Experience
8. Ambiguity and Overuse of Abstractions:
9. Information Overload:
10. Jumping to Conclusions:

28. PUBLIC SPEAKING TIPS FOR
BUSINESS LEADERS

29. The fear of public speaking, perhaps
one of the most common fears is
nothing to be ashamed of.
Whether you are acting as a sales
person, pitching to investors or giving a
pep talk to your employees, public
speaking maybe mandatory for your
business goals.

30. TIPS FOR PUBLIC SPEAKING
• Be Prepared
• Stay Positive
• Tell ‘em a story
• Don’t be self conscious
• Seek professional help

31. BE PREPARED
Being prepared is really knowing the subject of your
presentation so well that speaking about it comes
naturally; there is no need for memorization because
you know what you are talking about.
To avoid losing credibility ,really aim to understand the
points you want to explain.

32. STAY POSITIVE
Individuals with public speaking anxieties will
often allow their insecurities to take over.
Rather than making a habit of putting
yourself down, practice positive self talk. You
may find that this practice greatly reduces
your anxiety. Positive visualization is another
tool that may help you get over your public
speaking anxieties.

33. TELL ‘EM A STORY
Everyone loves a good story. A story
captivates like few other communication
tools. You can tell stories in your business
deals as well. Doing so can be helpful when
you have a difficult concept that you people
to fully understand or you want to sell an
idea.

34. DON’T BE SELF CONSCIOUS
If you’re like most people who suffer
from public speaking anxiety, you
probably worry that your discomfort is
visible to others. Constantly focusing
on whether or not your audience is
noticing your anxiety will make you
more nervous.

35. SEEK PROFESSIONAL HELP
In addition to being able to offer you
more tips on how to reduce public
speaking anxieties, a good public speaking
course will offer feedback and a safe place
to practice your public speaking skills.
As the saying goes, PRACTICE MAKES
PERFECT.

37. BODY LANGUAGE:WHAT PEOPLE
ARE REALLY SAYING

38. About 80% of our communications are
expressed through body language. When
we communicate with others, they are not
only hearing our words or tone of our
voice but that are also observing our eye
movements, our facial expressions on our
face.
Its important how we use body language
to communicate and be aware of the
impact our emotions have on our
communications.

39. KEEP THE BIGGER PICTURE IN MIND
Each gesture or posture makes its own suggestion
of what it is being communicated.
• Crossed arms may suggest closed , defensive or
aggressive behavior. On the contrary, crossed
arms may also be a comfortable position.
• Restlessly shuffling feet could indicate anything
from impatience to pain caused by
uncomfortable shoes.
• If someone is playing with the rings on her
fingers, she could be nervous or impatient.

40. FIRST IMPRESSIONS
Something as simple as a handshake can create
a lasting impression. A firm handshake will
deliver the message that you are confident and
strong.
To help establish a good impression, delivering
the right body language is essential.

41. Setting the tone
Body language often sets the tone of a
conversation or discussion. Speakers will often
make a conscious effort to use body language as
an effective way to control the conversation.
When writing up a speech, most people pay
close attention to the word choice. It is equally
important to consider what your body language
will communicate and what gestures to avoid.

42. TEN WAYS TO USE BODY LANGUAGE
EFFECTIVELY
• Control the emotions behind it
• Open stance
• Arms by the side
• Open hands
• Good posture
• Shoulders back
• Lean forward
• Relaxed face
• Smile
• Soft eyes

43. How to communicate effectively
through multimedia outlets
• Email
• Texting
• Social media

44. EMAIL
• Create a relevant and enticing subject line
• Keep the message short and to the point
• Avoid emotional language

45. TEXT MESSAGING
Text messaging is slowly becoming a staple
of modern business communications. It
allows for direct access and an almost
immediate response. Text messaging also
connects people faster than a phone call or
email.

46. Social media
One of the most important thing to remember is
that the purpose of social media is to build
relationship. Opportunities to post messages
and interact with people should be taken with
the intention to educate build rapport and
create loyalty.

48. The assertive entrepreneur
• Assertion:
• is about being confident in
standing up for your self your belief
while maintaining respect for other.
• : we will win

49. Aggression:
• usually result from too
much negative emotion and is a hostile
attacks usually against someone else
• I win You lose

50. Essential of assertive
• There are several factor that must be consider
before we can become more assertive
• Timing
• Word choice
• Assertive body language
• Clarity

51. Timing
Time is everything this is never truer than in
busines environment knowing what to say
when to say .the timing is also right when you
receive an invitation to speak. When speaker
drifts into silence and make eye contact with
you its time to express
your own view

52. Word choice:
Language used to
communicate assertively is also
important.
Assertive communication revolves around
the self as opposed to aggressive
communication which focuses on the
other person.

53. Assertive body language:
• Almost
80% of our body massage is derived from
what people observe with their eyes
rather than their ears .small adjustment in
posture and facial expression can make a
huge difference as to whether to one
perceived as passive aggressive or
assertive

54. Clarity
• When our message is clearly
understood the first time, we save
time and money, effectively reducing
work load and redundancy.

56. WINNING PERSUASION &
NEGOTIATION SKILLS

57. WINNING PERSUASION
Persuasion is one of the key communication
technique used in businesses around the
world. it’s often employed to motivate
other to come to an agreement or
accomplish goals…

58. EFFECTIVE PERSUASION
Efective persuation needed three things.
• Knowing what you are talking about….
• Knowing about your audience….
• Being aware of a subtle persuasion technique

59. KNOWING WHAT YOU ARE TALKING
ABOUT
Knowing about your subject matter.
Knowing more about your topic than do your
object of persuasion.
knowing the good, the bad and the ugly.
Knowing all sides and how to use them in
order to achieve your desired outcome.

60. KNOWING ABOUT YOUR AUDIENCE
• They best way to learn more about your
audience is to ask question. if possible , ask
about your subject , likes and dislikes . ask
about their goals and ambitions.
• By that act audience gets talking , they notice
your interest ,feel respect , acknowledged and
heard.

61. BEING AWARE A SUBTLE PERSUASION
TECHNIQUE
• There are several techniques that will enhance
any persuasive argument.
1. Reach out and touch them.
2. Communicate details with caution
3. Play upon established beliefs
4. Invite silence

62. REACH OUT AND TOUCH THEM
• A simple, brief gesture demonstrates trust on
your end and has the potential to build his trust
in you.
• In 1980 study by Willis and Hamm , participants
were asked to sign a participant were asked to
sign a petition.
It was observed that 55% of those who had not
been touched signed the petition . when
participants were touched once on the upper arm
, the number of petitioners went up to 81%.

63. COMMUNICATE DETAILS WITH
CAUTION
• Stay away from asking technical questions that
may confuse your audience.
• If prospect knows something you don’t,it
could reduce your credibility and negatively
impact your persuade.

64. PLAY UPON ESTABLISHED BELIEFS
• Its mean that if you can align your argument
with your audience established beliefs , you
are halfway to your goal.

65. INVITE SILENCE
• Silence can create an uncomfortable moment
during a discussion.
• Often when one one person stops
speaking,another will rush to fill the
silence.this will give you all the information
you need to drive your point home.

66. Negotiation
• Negotiation is a dialogue between two or more
people or parties intended to reach an
understanding, resolve points of difference, to
gain advantage for an individual or collective, or
to craft outcomes to satisfy various interests.
• Negotiation need four things.

67. YOUR WIN ISN’T THE ONLY WIN
• Understand that the ultimate win-win may not
be what you thougt it was.in that situation be
prepared with alternatives.

68. Be willing to walk away
• When a win-win can’t be reached , walking
away is often the best solution.
• Alternatives are an important part of every
negotiation . simply walking away from a deal
is sometimes the smartest alternative.

69. ASK THE RIGHT QUESTION
• Understand what the other party wants from
both a material and an emotional perspective.

70. FOLLOW UP,MEASURE AND EVALUATE
• The negotiation does not end with a
handshake-that is often just the beginning.
• Once a negotiation is comlete,its important to
measure and evaluate the results.

72. Be A Source Of Inspiration

73. Business leaders are a source of inspiration.
Leaders are typically the go-letters of the group,
the first to volunteer and those who insure all
details are in order. Communicating with
precision means speaking and writing
effectively, as well as comprehending the
information given by others. By not jumping to
conclusions before a speaker has finished
speaking, you will be able to completely assess
any given information before you formulate a
complete, all compassing response.

74. How to be a source of inspiration?
• Integrity
• Empathy in the work place
• Validate emotions
• Be a part of the solution

75. INTEGRITY
Integrity shows other people that you honor your
words and that you are a person they can trust.
Integrity is developed over time, and manifests itself as
respect from others.
Developing a strong sense of integrity allows the other
assertive communication techniques to flow naturally.
Timing will be easily perfected as audiences become
eager to hear what you have to say.

76. EMPATHY IN THE WORK PLACE
Empathy is defined as the ability to appreciate,
understand, accept and share the feelings of others. In
interpersonal skills, empathy is very important. The
ability to be truly empathetic will improve your
relationships with others as you are able to share their
emotional experiences. An empathetic person will
assess the situation and take into account the struggles
of his/her co worker could be encountering.

77. A supportive workplace will give down and out
employees the confidence necessary to seek the help
and assistance they need to move beyond the difficult
moments and return to solid ground.
On a personal level, your show of empathy will give a
struggling co-worker a safety net and the ability to
rebound quickly.

78. VALIDATE EMOTIONS
A person in crisis, no matter how serious, needs
support. One way is to listen to his story and
acknowledge his feelings. Give that person time to
elaborate upon his situation. Talking about troubles will
help eliminating some of the stress and the troubles he
is going through. Soon, he will feel better and his
troubles will be reduced in size, making them easier to
solve.

79. BE A PART OF THE SOLUTION
Establishing a partnership with a person in crisis gives
him the sense that both of you are part of the solution.
Stay positive and let your co-worker know you admire
his resolve and ability to cope with the solution at
hand. After the crisis has been resolved and all his life
has returned to normal, you will have the satisfaction
of having been part of a solution, by providing
emotional support and positive influence.

80. THANK YOU
Reaching a solution is often easier with another
person’s support. Such a partnership can make
problems less frightening and solutions more apparent.

81. Resolving conflict
by
shahbaz Elai

82. “Conflict resolution in
the workplace”

83. • The office can be peaceful place to work if
instead of surrendering to difficult
situation we overcome them.
• When we faced with unpleasant situations,
its better to not absorb the negativity and
take it personally.
• Its important to overcome and fight
against a challenging situation.
• If a conflict arises determine an ideal
outcome and move towards it.

84. “Learn and practice
assertive communication”

85. • It is difficult to understand difference
between aggressive and assertive
communication style.
• Assertive communication involves harsh,
hurtful words etc. which are usually directed
toward another person.
• Assertive communication skill allows for
strong, firm language focused on the self or
the situation.

86. “Establish healthy boundaries”

87. • It is important to establish healthy
boundaries.
• Know what you can and cannot tolerate.
• You should be prepared to tackle the issue
in a constructive way.
• With little experimentation, we can
establish solid boundaries.

88. “Seek first to understand”

89. • Every conflict teaches us something about
ourselves.
• There are two ways to discover your role
in every conflict.
First; seek to understand yourself and
how you have ended up in this conflict.
E.g. was is something that you
experienced?
Second; seek to understand the conflict
from another perspective. E.g. who’s on
the other side of this disagreement?

90. • Change begin with us and that is
especially true during workplace conflict.
• When we our constantly faced with
challenges we must investigate our own
role in these conflicts
• By learning assertive communication skills,
healthy boundaries and understanding
ourselves we can increase opportunities
for growth and respect.

91. THANK YOU FOR YOUR KIND
ATTENTION!