Russkiy dom 3* (ppt for International Olympic Committee), eng

The hotel complex
“Russkiy Dom”
© 2012-2013 | ООО «Русский дом», All rights reserved.
Presentation of the Management Company «Russkiy Dom»
within the framework of cycle assessment activities by International
Olympic Committee
09 September 2013 | Sochi

Content
1. The management Company “Russkiy Dom”
2. Recruiting and staff training
3. Description of the Hotel Complex “Russkiy Dom”
4. Rooms
5. Guest registration
6. Concept of security
7. Hotel services
8. Food concept
9. Preopening activities, test operations

.
About company
The company “Russkiy Dom” presents the hospitality unit and provides
services in the sphere of organization and support of hospitality business.
The effective cooperation is guaranteed by successful implementation of
our own projects and longstanding experience.
2007 : entered into a franchise agreement for a 20 years period with an
international hotel chain INTERCONTINENTAL GROUP .
Host Cities: Moscow, Chelyabinsk, Yekaterinburg, Sochi,
Nizhny Tagil, Nizhnevartovsk, Ulyanovsk, Kaliningrad.
3096 hotel rooms are under the management of “Russkiy Dom” at the
present time.

Operational directions
Developing in the most dynamic segment of the hotel industry, the company
provides a wide range of service directions:
MANAGEMENT
sports and leisure
facilities
management
CONSULTING
recommendations
on the hotel
business
TRAINING
staff training and
skill improvement
DEVELOPMENT
modernization of
hotel projects

MISSION :
Uniting people of different cultures on the basis of Russian
culture and traditions. Development and promotion of Russian
hospitality industry relying on international standards of
hospitality, family values and individuality of a person. Creating a
cheerful, bright, professional Russia for us and our children.

© 2012-2013 | ООО «Русский дом», Все права защищены.
Hotels under the management
Rooms: 54
Staff: 126
Rooms: 700
Staff: 750
Staff: 60
Rooms: 1244
Staff: 988
Rooms: 50
Staff: 90

Values
Generous and hospitable Sincere and honest Serving
Exceed expectations Life generation Live in joy
Rely on family values Create a new reality
Carry personal responsibility Inspire
Appreciate the simplicity and clarity Take care
Individually valued Reviving the tradition of Russian
hospitality
LIFE is the general value and the message

Values
«Russkiy Dom» – smile with a soul!

We believe that the Sochi
2014 Olympics is a unique
chance to form the world
community’s opinion about
the high quality of service in
Russia, to give a chance to
our guests to experience the
atmosphere of caring and
abundant, wide and sincere
Russian soul.

Academy of Hospitality «Russkiy Dom»
Based on the global standards of hospitality, where a member of staff
"should" smile at a guest, we create such ideology and values of the
employee where everyone smiles sincerely, with all his heart, motivated
to work and to Serve the guests honorably.
And this Serving is a personal mission of every employee of the “Russkiy
Dom".

Staff selection system
Automatic questionnaire
Personal and psychological
test
Interview
Dynamic group

Recruiting of line personnel
• Questioning
• Interview
• Testing practice
• Registration of documentation
• Transfer

Training approaches
Briefly and in essence
Simple and reasonable
Clearly and vividly
Useful and practical

Training approaches
Balance
of practice and
theory 50/50
The system of training programs
improvement
Feedback
Use the 5 channels
of perception

7 note of education
Mission and Values
Structure
Safety
Official responsibilityProfessional tools
Standarts
All for sole

School of leaders
Professional
growth
Personal
growth
Leadership
Qualities
Development

The territory of the complex
is located in the
magnificent, surrounded by
the Mountains and the
sea, Imeretinskaya lowland in
Adler district of Sochi, one of
the most beautiful places in
the Black Sea coast.
Here everything is spread
befor the eyes. There is the
sea in turquoise colour, and
the mountains with the
snowed top even in somer
time.
The hotel complex “Russkiy Dom”

Master plan of hotel complex “Russkiy Dom”

The hotel complex is
equipped with all
needed for
comfortable
relaxation in
mountains or on a
sea shore. Whether
it is buisness trip or
romantic weekend
with your nearest
and
dearest, «Russkiy
Dom» takes care of
your time, spent
with us.

Staff quantity and categories
of the Hotel Complex «Russkiy Dom»
А
B
C
D
2%
3%
9%
86%
17 per.
31 per.
89 per.
851 per.
Total number of staff is 988 people
Top Managers
Medium Level Manager
Specialist
Line Personnel

Recruitment graphic
0
50
100
150
200
250
300
350
400

Rooms
896 rooms348 rooms
27 rooms
Single Twin
Room area is 12m2 Room area is 15m2

6 buildings, 1244 rooms.
All buildings are united in
blocks, with the possibility of
exclusion the traffic on the
inner courtyard, where
children playgrounds and
recreation zones are located.
.
The project was designed for
three staged start up: pre-
Olympic, Olympic and post-
Olympic period.

The Russian Federation

Concept of building names
Turquoise
JasperCharoit
Amethyst
Malachite
Amber
6
1
4
2
3
5

Navigation System
Entry stele Navigational pylon

Navigation System

Layout of Navigation

Guest Informational Card
Charoite

Guest Informational Card

Check-in Scenario
Booking
confirmation
Receptionist
presents
a room-key
Copy the passport
Sign the
registration card
Guests luggage’
delivery within
30 min.
The foreign guests should have the Migration card, visa
and passport. The information is sent to Federal
Migration Service in the region.

Group check-in
Rooms are
pre-assigned
Guests receive their
passports back the
same day after
registering
Bell-staff indicates
and delivers guest
luggage
Guests receive their
room keys and are
directed to the
rooms
Room keys and
registration cards
are kept in a group
file
Group leader collects
passports for
registration

Property Management System
CIS (Customer Information System)
ORS (OPERA Reservation System)(OPERA Activity Scheduler) OAS
(Sales and Catering) S&C
QMS (Quality Management System)(Revenue Management) OPUS2
WSS (Web-Self Service)

Storing Guest’s Luggage
Luggage room
Bell-staff service
Hotel shuttle
24 hours

Check-out Scenario
Arrangement
of a smooth
check-out
Bell-staff
assistance
Quick check-
out scenario
Wake-up call,
early
breakfast, transfe
r
Confirmation of
departure date
and time

The Traffic Plan

Security Concept
Defined the instructions of the outside and
inside checking systems
Video system along the perimeter
Monitor of all entering and leaving vehicles
4 checkpoints equipped with a tourniquets
and gate-barriers
The security system and hotel complex’
technical equipment fully meet the
requirements of the safety for the guarded
state officials

Additional Services
Transfer Taxi Laundry Excursions

Communications
220 V ↔ 110 V

ATMs
14 ATMs with the function
of currancy exchange:
• “Sberbank Rossii”
• “Alfa-Bank”
• “Raiffeisen Bank”
• “ROSBANK”
• “Svyas-Bank”
• “OTP Bank”

Russian bistro International restaurant
Lobby bar Room service Sport Bar
The Concepts of Food

International Restaurant
Working hours : 12:00 to 01:00 120 seats (8%)
Breakfast hours: 05:00 to 12:00
Mix of popular dishes of Europe and world. An
important place takes banquet menu a la Russe, which
displays the revived Russian cuisine recipes.

Russian Bistro
Bistro atmosphere created in the style of Russian log
hut interior with national attributes. At the heart of the
menu are traditional Russian dishes, including
pancakes and dumplings.
Working hours : 12:00 to 24:00 48 seats (4%)

Lobby Bar
This place is ideal for relaxing after a long flight with a
glass of good German beer, and brighten the fresh
evening with a rich aftertaste of an expensive French
cognac.
Working hours: 24 hours 34 seats (2,7%)

Sport bar
There are more than 20 brands of beer from different
parts of the world and even more snack food for it. That
is the perfect place to support your favorite team and
to celebrate their victory.
Working hours: 05:00 to 02:00 400 seats (27%)

Food variant
Breakfast
Buffet service
Lunch
Set menu
Dinner
Set menu

Smoking Areas
• Public areas
• In all restaurants
• In special areas
• 250 smoking rooms
(20% of total room
capacity)
•

Health Inspection System
Carefully selected
fresh products
The principle of
separate storage
products
Correct
temperature
Organized
stewarding
Organization of the
flow of clean and
dirty dishes
Medical check of
the staff

August 2013
31 October 2013
1 December 2013
The classification of the hotel complex
“Russkiy Dom”
Getting the
classification
of 3*Reviewing and
preparation of
documents
Inspection

Dates of Enabling Documentation
October 2013 : Act of property
operational registration
December 2013 : License for alcohol

Pre-opening
№ Name of the task Starting Ending
1 ENSURING THE AUTHORITY FOR MANAGING THE HOTEL 19.07.2013 30.08.2013
1.1 Signing of Management Contract 19.07.2013 29.07.2013
1.2 Development and approval of the budget for 2014 29.07.2013 30.08.2013
2 Staff 19.07.2013 21.11.2013
2.1 Staff recruitment 19.07.2013 01.11.2013
2.2 Staff trainings 20.07.2013 21.11.2013
3 Preparation for operations 29.07.2013 29.11.2013
3.1
Inspection of construction readiness of rooms and technical
equipment 29.07.2013 31.10.2013
3.1.1
Inspection of construction readiness of rooms Buildings
1,3,5 Sector 14 29.07.2013 15.09.13
3.1.2
Inspection of construction readiness of rooms Buildings 2, 4,
6 Sector 14 10.08.2013 31.10.2013
3.2
Approval and inventory of the rooms and technical
equipment 01.09.2013 29.11.2013

Pre-opening
№ Name of the task Starting Ending
3.3 Cleaning 19.09.2013 21.11.2013
3.4 The organization supplies inventories 14.10.2013 29.11.2013
3.5 Equipment inventories 20.09.2013 25.10.2013
4 ADMINISTRATIVE TASKS 27.08.2013 29.11.2013
4.1 Organization of administrative work, accounting, secretary 27.08.2013 29.11.2013
4.2 Contracts signing 09.09.2013 29.11.2013
4.3 The organization assigning the appropriate category for the Hotel 27.08.2013 01.11.2013
4.4 Rental of non-residential premises 30.09.2013 30.11.2013
4.5 Opening ceremony 01.12.2013

Work in test mode
The 1st of November 2013
- an arrival of the first
guests of the complex.
Enabled PMS system;
accommodation, meals and
some additional services
will be provided.
The 1st of December
2013 - the complex fully
starts up operation.

Thank you for attention.
Any questions?
ООО «Русский Дом»,
Moscow Sadovnicheskaya str., 82/2
info@russkiydom.su
www.russkiydom.su
+7 (351) 797 68 80
+7 (499) 343 52 06

Russkiy dom 3* (ppt for International Olympic Committee), eng

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Russkiy dom 3* (ppt for International Olympic Committee), eng