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Call Center Work System

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Chris Serio
Chris Serio

MBA 6113 - Work Systems Call Center Work System Improvement March 10, 2009

BusinessTechnology
1 of 12
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Background ,[object Object],[object Object],[object Object],[object Object]
How It Works for Members
Portion of Sample Survey Survey consists of 25 questions Answers scored on a 0 to 4 scale Homeowner able to make comments throughout survey
The Call Center ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Issues ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
Analysis and Possibilities ,[object Object],[object Object],[object Object]
Analysis and Possibilities ,[object Object],[object Object],[object Object],[object Object],[object Object]
Recommendations & Justifications ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
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Conclusion ,[object Object],[object Object],[object Object],[object Object],[object Object]
Questions?

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Call Center Work System

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  • 4. Portion of Sample Survey Survey consists of 25 questions Answers scored on a 0 to 4 scale Homeowner able to make comments throughout survey
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