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JIRA SERVICE DESK IN ACTION
BRING IT AND SERVICE DESK TEAMS TOGETHER
CreatedbyByteSourceGmbH
SERVICE DESK IS ...
Themostcollaborativeservicedeskproductonthemarketfeaturingridiculously
intuitivecustomerportals,powerf...
BRING TEAMS TOGETHER
HOW DOES SERVICE DESK WORK?
SPEAK THE LANGUAGE THE CUSTOMER
UNDERSTANDS
WHAT ARE THE MAIN FEATURES?
WHAT ARE THE GOALS?
Improvementofthecompany’ssatisfactionbymanagingITcosts
Improvementofthecustomer'ssatisfaction
Effectiv...
WHY DO CUSTOMERS SWITCH FROM OTHER
ITSM SOLUTIONS?
Acost-effectivesolution
Poweroutofthebox
Asimpleandintuitiveuserinterfa...
PRICING EXAMPLE
7.500 EUR
100JIRAusers(=collaborators)
15Servicedeskagents
Unlimitedcustomers
LIVE DEMONSTRATION
AtlassianToolsRoundUp byDavidKreuter 2015-06-17
WHAT'S NEXT?
17:00-17:15 ByteSourceAtlassianCloud
17:15-17:30 CustomerSucc...
Nächste SlideShare
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Byte Source - Atlassian JIRA Service Desk in Action

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ByteSource Technology Consulting GmbH
http://bytesource.net/

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Byte Source - Atlassian JIRA Service Desk in Action

  1. 1. JIRA SERVICE DESK IN ACTION BRING IT AND SERVICE DESK TEAMS TOGETHER CreatedbyByteSourceGmbH
  2. 2. SERVICE DESK IS ... Themostcollaborativeservicedeskproductonthemarketfeaturingridiculously intuitivecustomerportals,powerfulSLAsandreal-timereporting TheconnectionbetweenITteamsandservicedeskteams. SinglePointofContactbetweenacompany’scustomers,employeesandbusiness partners
  3. 3. BRING TEAMS TOGETHER
  4. 4. HOW DOES SERVICE DESK WORK?
  5. 5. SPEAK THE LANGUAGE THE CUSTOMER UNDERSTANDS
  6. 6. WHAT ARE THE MAIN FEATURES?
  7. 7. WHAT ARE THE GOALS? Improvementofthecompany’ssatisfactionbymanagingITcosts Improvementofthecustomer'ssatisfaction Effectivecommunicationwitheachenduser ImprovementofITprocessesandcosts Reduce/eliminateemailsupport Transparency!
  8. 8. WHY DO CUSTOMERS SWITCH FROM OTHER ITSM SOLUTIONS? Acost-effectivesolution Poweroutofthebox Asimpleandintuitiveuserinterface Oneplatformforeveryone Straightforwardadministration NeedofbasicITSMfeatures,likequeues,SLAs,advancedworkflows,andknowledge management
  9. 9. PRICING EXAMPLE 7.500 EUR 100JIRAusers(=collaborators) 15Servicedeskagents Unlimitedcustomers
  10. 10. LIVE DEMONSTRATION
  11. 11. AtlassianToolsRoundUp byDavidKreuter 2015-06-17 WHAT'S NEXT? 17:00-17:15 ByteSourceAtlassianCloud 17:15-17:30 CustomerSuccessStory 17:30-19:30 Q&A&Networkingwithbuffet

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