Diese Präsentation wurde erfolgreich gemeldet.
Wir verwenden Ihre LinkedIn Profilangaben und Informationen zu Ihren Aktivitäten, um Anzeigen zu personalisieren und Ihnen relevantere Inhalte anzuzeigen. Sie können Ihre Anzeigeneinstellungen jederzeit ändern.
 	
  	
  Services	
  vs	
  Systems:	
  
	
  	
  	
  the	
  dynamics	
  of	
  implemen5ng	
  	
  change	
  
	
  
	
  	
  	
...
@iLab_NI	
  
Northern	
  Ireland	
  Public	
  Sector	
  Innova5on	
  Lab	
  
Rebecca	
  Walsh	
  
@ink_consultancy	
  
	
  
System	
  Dynamics	
  meets	
  Service	
  Design	
  
The	
  origins	
  of	
  System	
  Dynamics	
  modelling	
  
The	
  whole	
  is	
  different	
  than	
  the	
  sum	
  of	
  the	
  parts	
  
System	
  Dynamics,	
  the	
  study	
  of	
  how	
  things	
  change	
  over	
  5me.	
  
Feedback:	
  think	
  of	
  buffers	
  and	
  of	
  snowballs.	
  	
  
Stock-­‐flow	
  thinking	
  
Stock
inflow outflow
Myth	
  and	
  Archetype	
  /	
  Stray	
  Dogs	
  in	
  Bangkok	
  
Myth	
  and	
  Archetype	
  /	
  Stray	
  Dogs	
  in	
  Bangkok	
  
Prigogine:	
  dissipa5ve	
  structures,	
  complex	
  systems,	
  and	
  
irreversibility.	
  
 
Pop	
  quiz,	
  sea	
  turtles:	
  protect	
  eggs	
  or	
  protect	
  adults?	
  
Sea	
  Turtles,	
  the	
  lifecycle	
  model	
  
Eggs Hatchlings Juveniles Adults
hatching growing maturing dying naturall...
Systems	
  thinking	
  &	
  adap5ve	
  design	
  	
  
The	
  dynamics	
  of	
  5me	
  and	
  percep5on	
  delays.	
  
60	
  years	
  of	
  System	
  Dynamics	
  
Strategies	
  for	
  scaling	
  
Teach	
  
	
  
Train	
  trainers	
  
	
  
Evangelical	
  approach	
  
	
  
Focus	
  on	
 ...
How	
  do	
  you	
  remake	
  the	
  world	
  in	
  your	
  own	
  image?	
  
Legacy	
  services	
  and	
  crea5ng	
  readiness	
  to	
  accept	
  
change:	
  the	
  role	
  of	
  myth	
  
Stock
inflo...
@iLab_NI	
  
sarahmegan.wylie@finance-­‐ni.gov.uk	
  
Sarah	
  Wylie	
  
System	
  Dynamics	
  Modeller	
  
Northern	
  Ire...
Nächste SlideShare
Wird geladen in …5
×

Sarah Wylie: Services versus systems

1.043 Aufrufe

Veröffentlicht am

Time and again it seems that thoughtfully designed services fail to be implemented, whether becoming tied-up in commissioning or defeated by stakeholder habits, busy schedules and the lassitude of legacy institutions. This talk addresses the issue of systems versus services. By looking at a series of case studies using a System Dynamics lens it explains how service design and delivery are embedded in complex systems which can subvert or conceal even the best design. It also explores the dynamics which prevent great design from becoming contagious and spreading to other services. Finally, it addresses the dynamics of growing & nourishing the service design profession by highlighting lessons learned from a 60 year history of system dynamics modellers seeking to mainstream their methodology.

Veröffentlicht in: Design
  • Als Erste(r) kommentieren

Sarah Wylie: Services versus systems

  1. 1.      Services  vs  Systems:        the  dynamics  of  implemen5ng    change          Sarah  Wylie  |  System  Dynamicist  |  @iLab_NI    
  2. 2. @iLab_NI   Northern  Ireland  Public  Sector  Innova5on  Lab   Rebecca  Walsh   @ink_consultancy    
  3. 3. System  Dynamics  meets  Service  Design  
  4. 4. The  origins  of  System  Dynamics  modelling  
  5. 5. The  whole  is  different  than  the  sum  of  the  parts  
  6. 6. System  Dynamics,  the  study  of  how  things  change  over  5me.  
  7. 7. Feedback:  think  of  buffers  and  of  snowballs.    
  8. 8. Stock-­‐flow  thinking   Stock inflow outflow
  9. 9. Myth  and  Archetype  /  Stray  Dogs  in  Bangkok  
  10. 10. Myth  and  Archetype  /  Stray  Dogs  in  Bangkok  
  11. 11. Prigogine:  dissipa5ve  structures,  complex  systems,  and   irreversibility.  
  12. 12.   Pop  quiz,  sea  turtles:  protect  eggs  or  protect  adults?  
  13. 13. Sea  Turtles,  the  lifecycle  model   Eggs Hatchlings Juveniles Adults hatching growing maturing dying naturallylaying eggs eggs dying hatchlings dying juveniles dying adults dying unnaturally fractional laying rate egg death and poaching rate hatchling death rate juveniles death rate adult death rate
  14. 14. Systems  thinking  &  adap5ve  design    
  15. 15. The  dynamics  of  5me  and  percep5on  delays.  
  16. 16. 60  years  of  System  Dynamics  
  17. 17. Strategies  for  scaling   Teach     Train  trainers     Evangelical  approach     Focus  on  impact  
  18. 18. How  do  you  remake  the  world  in  your  own  image?  
  19. 19. Legacy  services  and  crea5ng  readiness  to  accept   change:  the  role  of  myth   Stock inflow outflow
  20. 20. @iLab_NI   sarahmegan.wylie@finance-­‐ni.gov.uk   Sarah  Wylie   System  Dynamics  Modeller   Northern  Ireland  Public  Sector  Innova5on  Lab   Your  picture  here  

×