Julie Guinn from Elseiver speaks at SDGC19 in Toronto.
For designers working in complex systems environments--healthcare, finance, government and education, to name a few--success depends as much on understanding and anticipating how users will interact with a design, as on how the design will interact with the environment in which it is deployed. Failure to diagnose and address underlying system dynamics can leave even the most promising and well-intentioned ideas struggling to gain adoption, or worse, facing outright rejection. This talk will introduce the basic elements of systems, their unique characteristics and behaviours, examples of how they manifest in organisations and industries and specific implications for the design process. Finally, we'll explore a set of highly accessible methods and frameworks designers can use to navigate everyday systems complexity.
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3. Make it easier for physicians
to keep their online profiles
up to date.
Get feedback on an idea to
fill prescriptions during on-
site doctor visits.
Look for opportunities to
save time in our Urgent
Care patient flow.
Improve the design of clinical
trial patient data forms—
they’re hard to read!
15. Self Organization:
A process whereby global order arises from
the local interactions of lower-level parts,
rather than being imposed by external agents.
21. Symptoms of Organizational Risk Being Present
“It’s good enough. Why
do we need to change it?”
“That’s nice, but we’re
not going to do that.”
“Why weren’t we informed
of this research in the first
place?”
Silence or can’t get on
stakeholder’s calendar.
27. • Rich Picture Method
• Concept Map
• Actor Map
• Cause & Effect Diagram
• Iceberg Model
Surveying
THE SYSTEM
28. Rich Pictures + Iceberg Model
Image source: Colin Bate, CanUX 2009, https://www.flickr.com/photos/rhuvok/4101726752
29. • System Map
• Context Diagram
• Circles of Influence Map
• Stakeholder Analysis
Scoping
THE SYSTEM
30. Circle of Control
Able to take direct action
Circle of Concern
Able to monitor & respond to actions
Circle of Influence
Able to advocate or recommend actions
Circles of Influence Map
32. Make it easier for physicians
to keep their online profiles
up to date.
Get feedback on an idea to
fill prescriptions during on-
site doctor visits.
Look for opportunities to
save time in our Urgent
Care patient flow.
Improve the design of clinical
trial patient data forms—
they’re hard to read!
Pivoted to new idea
Made smaller-scale
improvement
Moved idea to “v2”
Made smaller-scale
improvement