1. SUDESHNA DIXIT
: +971508106990 : sudeshna.dixit@rediffmail.com / dixit.sudeshna@gmail.com
SENIOR MANAGEMENT PROFESSIONAL
Supply Chain Management and Business Operations
Location Preference: UAE, US, UK and Asia Pacific
Profile Summary
 An astute professional offering 15.5 years of experience in:
~ Profit Center Management ~ Start-up Operations ~ Vendor & Contract Management
~ Warehouse Management ~ Materials Management ~ Supply Chain & Logistic Solutions
~ Data & Root Cause Analysis ~ Purchase Ordering ~ Inventory Management
~ Global Transportation Logistics ~ Troubleshooting ~ People Management
 Outstanding success in building and maintaining relations with key corporate decision-makers
 Established large volume, high profit accounts with excellent levels of retention and loyalty
 Proven expertise in handling logistics operations & distribution; ensuring effective demand & supply planning and
management to accomplish overall corporate objectives
 Astute professional and strategist with expertise in undertaking cost savings & process improvement projects for
enhancing operational efficiency
 Significant exposure in management consultancy for transportation & supply chain projects, worked towards improving
the organization’s structure/restructure, efficiency, profits and strategies for enhancing system design / implementation, etc.
 The stints across diverse geographies and diverse business environments have honed abilities in identifying potential
improvement opportunities, deconstructing complex situations and further conceiving and implementing streamlined solutions
that have led to increased revenues, profitability and overall success.
SKILL-SET SOFT SKILLS
Organizational Experience
Since Apr’14: Back-Office Managed Solutions, Dubai as Regional Operations Manager Operations
– DXB
Key Result Areas:
 Spearheading a team of multicultural multi dynamic operational task force
 Supervising a Million AED Operation Center
 Shouldering the responsibility of managing off-site warehousing & storage solutions for one of the
largest bank in UAE
 Accountable for designing, developing & reviewing operations strategy focused towards growth of existing & new products
 Responsible for:
o Ensuring 100% compliance & optimal usage of systems application
o Conducting QCM’s & Town halls along with cross-functional business meets
o Periodic checks & controls
o Periodic risk evaluation and audits
 Entrusted with the task of measuring & monitoring the productivity & ensuring operational efficiency at any given point
Oct’13 – Feb’14: Writer Corporation, Delhi as Regional Operation Manager (Relocations & Logistics)
Key Result Areas:
 Steered a team of 100 members & administered an Operation Center of 32 Crores (INR.)
 Accountable for providing support in costing; surveys & smooth transition of moves
 Monitored clearances of all import & export operations
Apr’08 – Sep’13: Crown Worldwide Group, Delhi as Regional Manager (Warehousing & Distribution)
Key Result Areas:
 Shouldering the responsibility of driving a team of 50 members including 5 direct reportees, and
oversaw the profit centre for North India, including Delhi / NCR and Ludhiana
 Built plans to build new markets, target new customer segments and guiding the team in
implementing such plans and Go To Market (GTM) strategies
 Oversaw a network of 60 vendors, and looked after the identification, assessment, and selection new vendors

2.  Looked after annual operational budgets to the tune of over INR 70 millions
 Accountable for responding to various RFP & RFQ, and directing inventory control and warehouse management functions
Significant Highlights:
 Played a stellar role in steering multiple programs to improve internal efficiencies across the region; achieved a 30%
increase in profitability between 2008 and 2013
 Successfully:
o Added 15 new direct suppliers to strengthen vendor base, and bargaining power in the market
o Managed multiple Government Tenders like UIDAI and AICTE
 Instrumental in:
o Reducing wastages and unnecessary labour cost through successful implementation of an automated inventory
management solution at the client site
o Increasing revenues for Northern India region by over 94% in a span of 5 years
o Expanding the key customer base from 1 to 6, thus contributing 15% of the PAN India revenues
 Pivotal in optimizing manpower cost & improving productivity by implementing online web service across 60% of client base
 Essayed a key role in:
o Building and maintaining harmonious relations with key customers including Amex, Bausch & Lomb, Motorola, Nokia,
GE, Ericsson, GAP, Li & Fung
o Collaborating with cross-functional teams to continually drive efforts focussed towards:
 Expanding service offerings to existing customers, launching new products and building new customers
 Implementation of the organization’s segmentation policy
Mar’03 – Apr’08: DHL Express (I) Private Limited, Delhi
Joined as Senior Clearance Executive (Gateway) and rose to the position of Trade Specialist / Assistant Manager
Key Result Areas:
As Trade Specialist / Assistant Manager
 Supervised a team of 20 members, and steered 3 major International Trade Projects:
o In-house clearance of freight shipments for DHL Express from the Del- Gateway
o Electronic filing of bill of entry for all express shipments
o Designed drafted, and developed strategy for the successful landing of LH freighter at the Del – Gateway
As Senior Clearance Executive (Gateway)
 Coordinated with multiple corporate clients in obtaining custom clearance for the commercial and express shipment under
various licenses & schemes
Significant Highlights:
As Trade Specialist / Assistant Manager
 Instrumental in making a significant contribution in implementing various control parameters across Delhi Gateway clearance process
 Dexterously managed key clients like American Express, Microsoft, Motorola, Nokia, GE, Ericsson, Reebok, Honeywell,
Maruti, Delphi, Suzuki Power Train, and Nike
As Senior Clearance Executive (Gateway)
 Successfully achieved 100% clearance of shipment on arrival; performed daily checking of the inventory to ensure less number
of shipments is in the customs bond
 Efficiently handled all post clearance issues and discrepancies in terms of bill of entry filing, customs duty deposited; liaised
with 6 Aviation partners for exports & imports
Previous Experiences
Jun’02 – Feb’03: Bharti Telnet, Delhi as Trainer/Coordinator - Customer Service:
Delhi/NCR
Mar’01 – Apr’02: GE Capital International Services, Delhi as Associate - GEFA (GE
Financial Services)
Mar’00 – Mar’01: Standard Chartered Bank, Delhi as Marketing Executive / Team Leader
Jun’99 – Mar’00: Hindustan Thompson Associates, Delhi as Client Servicing Executive
Professional Qualifications
 MBS (Marketing) from University of Ranchi, Ranchi in 1999
 Bachelor of Arts (International Relations) from Calcutta University, Kolkata in 1996
Trainings
 Specialized Managerial Training in Export Marketing - Small Industry Trainee Institute, Ranchi
 1 Month Orientation Training & Project For Overview of Heavy Engineering Industry from ABB-ABL LTD., Durgapur, West Bengal
 Quality Performance Opportunity Module (including 6 Sigma)
 Global English Accent Neutralization (British Council)
 Participated in Management Team Process to develop vision and mission statements
 Regional Customs Training from University of Canberra & Certification on International Customs Law (WCO)
 Workshop on Personal Effectiveness - Empowered Learning Systems
 Behavioral Interview Techniques - Door Training & Consulting India
 Trainer & Consultant with Think Link Supply Chain in International Logistics & Warehousing Module
Personal Details
Date of Birth: 28
th
December 1974
Permanent Address: H.N -786 Sec 46 Gurgaon Haryana India
Temporary Address: Flat-506; Al Hilal Tower Al Taawwun Sharjah UAE
Languages Known: English, Hindi, Urdu and Bengali
Visa Status: Employment Visa (Free Zone) with Family Sponsorship Validity: 27/4/2017
Passport No.: F9502409