This presentations provides an overview of how Sharepoint was used in a large Australian bank to ch

5. WHAT WAS THE PROBLEM Issue Intranet content freshness (% of pages with relevant and have up to date content) 30% up to date Intranet user adoption (% of user accessing the intranet) 50% adoption Inability to find information from the intranet (Number of calls placed to help desk for Intranet related questions per year) 13,865 helpdesk calls /month Length of time to update existing content and post new content (Time taken to prepare, execute, test and implement changes) 2 to 3 days Length of time to create new sites (Time taken to prepare, execute, test and implement the changes) 20+ days Intranet OPEX (Expenses charged by CMS / EDS / IBM teams) $$$$ Intranet technology maturity 7+ years old

8. A;z WorkingBetterTogether WorkingBetterTogether is a set of online services offering a high performance workplace fostering Collaboration, communication and knowledge sharing between all individuals, workgroups and the enterprise Live People Professional Profile Enterprise Search Business Process Management Intranet Knowledge Reference Base Ideation Document Management Community Teamspace Real-time Collaboration Social Networking Personal Portal Enforced content & approval Collegial Governance Self Governance Virtual Team Meeting People Professional Profile Contact details, skills set, system knowledge, professional interests and people network Live Business Process Mgmt Internal eForms with approval workflows, status and automated service provisioning Live Community Self-content authoring, threaded discussions and blogs to foster business/social interests sharing Live Ideation Ideas capture, sharing and voting to foster innovation / brainstorming Live Intranet A group-wide information repository relevant to all employees Live Enterprise Search One unified search finding relevant information across various group-wide repositories July 2010 Knowledge Base Repositories of governed bank-wide information Live Document Management Secured document repository offering sharing, versioning, and taxonomy features. June 2010 Virtual Team Space Team-based workspaces for sharing information such as lists, calendars, slide libraries, etc. Live Virtual Team Meeting Web-based voice / video conference with whiteboard, polling & share desktop features Pilot Personal Portal An employee customised and personalised gateway to relevant information and tools TBA Real Time Collaboration Tools providing real time multi-party communication and collaboration Social Networking Online communities for sharing social and personal interests with colleagues TBA

16. QUESTIONS

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