A 10-minute discussion of some of the best features of Siebel 8.

1. Scott Nash Vice President, Product Management Siebel 8 Quick Hits: Task UI

2. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.

4. CRM Changes the Way We Work Division B Division A Division C Outsourcing Partner Call Center Online Field Sales Branch Location Existing CRM Integration Inconsistent Customer Experience

5. Driving Best Practices into the Organization Call Center Online Field Sales Branch Office Division B Division A Division C Outsourcing Partner Siebel 8 Consistent Customer Experience Integrated End-to-End Process

7. Task Pane shows steps to users Applets show only needed info Radio buttons enable decisions Users are guided automatically

10. Responding to Customer Needs Only Oracle Puts Users in Control of Business Process Change Business Responsiveness :: Graphical Task Authoring function getObject(obj) { var theObj; if(document.all) { if(typeof obj=="string") { return document.all(obj); } else { return obj.style; } } if(document.getElementById) { if(typeof obj=="string") { return document.getElementById(obj); } else { return obj.style; } } return null; }

11. Responding to Customer Needs Only Oracle Puts Users in Control of Business Process Change Business Responsiveness :: Graphical Task Authoring Set up and execute campaign Direct or Indirect Capture response and score Route and qualify response Create Opportunity Route and qualify response Lead-to-Opportunity Business Process Get Partner Result

12. Responsible and Responsive Table structure accelerates rules creation and maintenance. Business Responsiveness :: Tabular Business Rules Editor Only Oracle Puts Users in Control of Business Process Change

16. Siebel 8 Quick Hits: Task UI