Elsayed SHawki ahmed
Mob No: 51584544 & 95575160
Seeking an advancedlevel position (preferably in A Company)in an area relevantto my
skills andacademic background,where I can add a value to my employer & widen the
scope of my experience, and in which my skillscan be further developed.
Bachelor of social work , south vally universty
overall (77.75%) Very Good with Honor Degree
Sales and marketing course
Microsoft digital literacy (From Helwan University)
Food and beverage course
Sofitel Le sphinx, Giza
From 7/07 till 11/07
Waiter Service Trainer in Alex Coffee Shop
Sofitel Le sphinx, Giza
From /7/09 till 12/09
T.G Real-Estate MarketingCompany,
From 1/1/2011, till 1/7/2011
T.G Real-Estate Supervisor
Egypt forOffice Furniture's Company,
From 1/8/2011 till 1/12/2011
Call CenterAgent CustomerService Representative at (KOUT FoodGroup_ state of
Kuwait) from October2012 till December2013.
SeniorCustomerService Agent, Kout FoodGroup (ALHOMAIZI), Kuwait
(01.01.2014 till 17.3.2015)
Duties and Responsibilities:
Provides customer supportondifficult problems
Mentorsjunior colleagues in the performance of product/service
Performs a variety of complicated tasks.
Typically reports to a supervisoror manager.
Familiar with a variety of the field's concepts, practices, and
Relies on experience and judgmentto planand accomplish goals
Teaches techniquesfor transitioningfrom problem solvingto sales
Ali abdullwahab almutawa(AAW)
Custumerservice from 18.3. 2015 till now
Duties and Responsibilities
Help andguide agentswith queries, and utilize the time spentavailable
for their development,and ensuringthat customercalls are answered
as promptly as possible directly andindirectly
Acquire and maintain a comprehensive knowledge of all AAW products
and services, and be responsiblefor providingsubject matter expertise
aroundagents,improving their performance, identifying development
Collaboratewith agents andcoaches on a daily basis to define
requirements, processes,and execution strategiesto managethe
Increase overall salescapability, by helping agentto identify potential
sales opportunitiesfrom conversationswith customers andpromote
appropriate AAW products.
Carry out allcustomer operationalrequests in accordance with their
instructionsand in accordance with AAW policies and procedures.
Deal with any customerproblems and complaints,resolving these
directly where possible.
Upholdthe highest standardsof customer confidentiality and security
by ensuringthe proper verification of the identity and addressof all
English Very Good
Date of birth: 1/1/1984
Place of birth: dar al salam.sohag
Military service: Finished
Ability to work under stress
Fast harmonywith new colleagues
Activates and interests:
References available upon request ……….