Elsayed SHawki ahmed
Kuwait
Mob No: 51584544 & 95575160
E-mail: sayed2559@yahoo.com
Objective:
Seeking an advancedlevel position (preferably in A Company)in an area relevantto my
skills andacademic background,where I can add a value to my employer & widen the
scope of my experience, and in which my skillscan be further developed.
Education:
Bachelor of social work , south vally universty
overall (77.75%) Very Good with Honor Degree
Relatedcourses
 Sales and marketing course
 Frontoffice operationskills
 Microsoft digital literacy (From Helwan University)
 Food and beverage course
Work experiences:
Sofitel Le sphinx, Giza
Food&Bevervage Department
From 7/07 till 11/07
Waiter Service Trainer in Alex Coffee Shop
Sofitel Le sphinx, Giza
FrontOffice Department
From /7/09 till 12/09
Receptionist
T.G Real-Estate MarketingCompany,
From 1/1/2011, till 1/7/2011
T.G Real-Estate Supervisor
Egypt forOffice Furniture's Company,
From 1/8/2011 till 1/12/2011
AssistantSales Manager
Call CenterAgent CustomerService Representative at (KOUT FoodGroup_ state of
Kuwait) from October2012 till December2013.

SeniorCustomerService Agent, Kout FoodGroup (ALHOMAIZI), Kuwait
(01.01.2014 till 17.3.2015)
Duties and Responsibilities:
 Provides customer supportondifficult problems
 Mentorsjunior colleagues in the performance of product/service
related activities
 Performs a variety of complicated tasks.
 Typically reports to a supervisoror manager.
 Familiar with a variety of the field's concepts, practices, and
procedures
 Relies on experience and judgmentto planand accomplish goals
 Teaches techniquesfor transitioningfrom problem solvingto sales
opportunities.
Ali abdullwahab almutawa(AAW)
Custumerservice from 18.3. 2015 till now
Duties and Responsibilities
 Help andguide agentswith queries, and utilize the time spentavailable
for their development,and ensuringthat customercalls are answered
as promptly as possible directly andindirectly
 Acquire and maintain a comprehensive knowledge of all AAW products
and services, and be responsiblefor providingsubject matter expertise
aroundagents,improving their performance, identifying development
areas
 Collaboratewith agents andcoaches on a daily basis to define
requirements, processes,and execution strategiesto managethe
contact center
 Increase overall salescapability, by helping agentto identify potential
sales opportunitiesfrom conversationswith customers andpromote
appropriate AAW products.
 Carry out allcustomer operationalrequests in accordance with their
instructionsand in accordance with AAW policies and procedures.
 Deal with any customerproblems and complaints,resolving these
directly where possible.
 Upholdthe highest standardsof customer confidentiality and security
by ensuringthe proper verification of the identity and addressof all
customers.

Relevant skills:
Computer skills:
 Microsoft windows
 Microsoft Office
 Internet Browsing
 Speed typing
 Amadeus (Micros)
Language skills:
 Arabic MotherTongue
 English Very Good
Personal information:
 Date of birth: 1/1/1984
 Place of birth: dar al salam.sohag
 Military service: Finished
 Maritalstatus: single
Personal strength:
 Honesty
 Leadership
 Ability to work under stress
 Fast harmonywith new colleagues
 Effective communication
 Team work
Activates and interests:
 Reading
 Football
 swiming
References available upon request ……….