With changing lifestyles, high income growth, faster than ever changing fashions – there is no denying the fact that the retail industry today has been climbing the ladder of growth at a phenomenally rapid pace. The traditional grocery store has given its way to the big supermarkets and malls which has led to manifold increase in retail business. With increase in size and number of retail organizations there is cut throat competition between the different players. It is widely felt that the key differentiator between the successful and the not so successful players is mainly in their outlook towards adopting new technology. Customer satisfaction is the most important element of retail sales for which most retail organizations today are keen to automate their existing systems and adopt upcoming technologies with open arms. As the retailers are scaling up their business, the need of the hour is a robust IT system to manage stock and customers
2. Introduction
With changing lifestyles, high income growth, faster than ever changing
fashions – there is no denying the fact that the retail industry today has been
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climbing the ladder of growth at a phenomenally rapid pace. The traditional
grocery store has given its way to the big supermarkets and malls which has
led to manifold increase in retail business. With increase in size and number of
retail organizations there is cut throat competition between the different players.
It is widely felt that the key differentiator between the successful and the not so
successful players is mainly in their outlook towards adopting new technology.
Customer satisfaction is the most important element of retail sales for which
most retail organizations today are keen to automate their existing systems and
adopt upcoming technologies with open arms. As the retailers are scaling up
their business, the need of the hour is a robust IT system to manage stock and
customers
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3. Challenges
Though retail business has reached a point of inflexion today but the increased
transaction volumes, increase in customer numbers together with increased
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complexity in product manufacture and never ending competition makes it
extremely difficult to achieve customer expectations. As the retailers are scaling up
the business, some of the challenging issues as below.
Slow Billing: Long queue at the billing section is one of the most common
scenarios visible today at all the retail stores. Current systems installed cannot
read multiple items together at the time of billing leading to wastage of customer's
precious time. There need to be a system which can read multiple items together
thus saving time and increasing efficiency.
Difficult Stock Verification: Physical stock verification is a tedious job
involving manual labor. Present system used doesn’t allow reading the items
without taking it from the rack. It is very time consuming to take items from rack, 3
scan one by one and re-arrange back in racks.
4. Theft: With increase in volume of goods and the number of customers, security
of goods is of prime importance. Thus most organizations are always on a
lookout for a robust security system which could help them eliminate theft.
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Unorganized stocks: Every store has loads of goods which are not
displayed and are stacked in the back store. Tracking goods in this unorganized
lot when a customer demands for an item not displayed on the shelves is a
tedious time consuming task which often leads to loss of sale.
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5. Proposed Solution
Item Tagging
• When new items are received, all details will be entered in to the application
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software
• Item code or unique serial number generated by the software will be encoded
into a re-usable RFID tag using a desktop RFID reader/encoder
• Encoded tag will be then attached to the item along with the price label
Billing
• A desktop RFID reader connected to the POS system will read multiple items at
the same time
• This will reduce the time taking for billing drastically
• While packing the billed items, RFID tag attached to it will be removed
for reusing to other items
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6. Physical Verification
• A portable hand held RFID reader will be used for reading all items
without removing items from the racks where it is displayed
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• Hand held reader will be moved near the items attached with the RFID
tag and the item code of all items will be read and stored in the reader
memory
• After collecting all data, reader will be connected to the computer and collected
data will be transferred to the application software to generate the reports.
Theft Prevention
• RFID Gate reader will be installed at the exit point of the store
• This will read all the RFID tags passing through the gate and alarm
sound will be produced if any tag is read.
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7. Item Description Image Application
ARU 1001 Dimensions: 94×20×0.21mm For fixing on
Memory: 240-bit EPC code 64-
RFID bit TID
each
tag/Inlay Read distance: Up to 7m (23ft); items
reader & antenna dependent
Anti-collision: Simultaneous
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identification of multiple tags
ARU 1002 RFID desktop reader Tag
Reading Range:0.5m
Desktop Power Consumed:DC+5V
encoding &
Reader Communication: RS232 Billing
ARU 1003 RFID handheld reader (with Physical
PDA)
Handheld OS : WinCE
Verification
Reader Display: 3.5 in., 240X320 digital
color, TFT touch screen, with
touch pen
Reading Range:0.5M
Power Consumed:DC+5V
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8. ARU 1004 UHF 4-antennas reader Gate reader for
Frequency:
Reader with 860MHz-868MHz(CE)
theft
antenna Protocol: prevention
ISO18000-6B EPC G2
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Interface : TCP/IP, RS232
Antenna:
One~Four Antenna /SMA
Reading Range:12 m
Power Consumed:
DC+9V/12V
ARU 1005 With an inbuilt RFID sensor, it Works as an
can independent
Kiosk sense any product taken near sales
by and
can display related
personnel giving
information like date all product
of manufacture, materials, information to
size, design customers.
etc
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9. Advantage of using RFID in Retail
Faster Billing:
POS readers can read multiple items at the same time without coming in line of
sight thus time taken to generate a bill. This saves the customer's precious time and
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attracts him to visit again.
Customer Management:
Works as an independent sales personnel giving all product information to
customers. This can directly help in improving sales.
Item Tracking:
Portable hand held reader helps to find an item in the back store quickly which will
reduce the manual search time of a particular item from thousands of items stacked
Security:
Real time visibility offered by RFID technology at various strategic points reduces
the loss from theft, shoplifting, administrative & paper errors, vendor fraud etc 9
10. Easy Stock verification:
RFID technology helps to read all items without touching it from its existing
location which reduces the stock verification time drastically. Even a semi skilled
person can collect data from a large number of items within a short span of time.
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This enables to carry out stock taking on more frequent basic thus increasing
productivity and helping to make better decisions.
Better product management:
Employee can quickly know whether a particular good is located in the front or
back store and can serve the customer without any delays.
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