Financial literacy curriculum e wallets

Financial Literacy Curriculum
- eWallets -

Guidance note for
Trainers / Volunteers

Objective
• To facilitate financial inclusion
through provision of two
essentials i.e. literacy and
easy access of money in a
cashless Environment.
• To sensitize the beneficiary on
the various tools available to
him/her to make his/her
transactions completely
cashless.

Tools to Cashless Transactions

Prerequisites for Beneficiaries
• The beneficiary should be literate enough to solve basic mathematics
• The beneficiary should ideally have at least a basic phone with basic
internet connectivity and knowledge of how to operate it
• The beneficiary should have a bank account in at least one of the
recognized banks
Good to have:
• A debit card from the bank

Prerequisites for Volunteers and training
• Volunteers need to carry their own smartphones when visiting
beneficiaries
• Volunteers need to be completely aware and comfortable with at
least one option from among the tools mentioned earlier
• Volunteers need to train only on those tools in which
they think they are most comfortable
• Volunteers must remain with their beneficiaries
through open transactions, in order to ensure
they are completed properly

Parameters of Success
• The beneficiary needs to feel in total control and completely
comfortable of his/her money while using at least one of the cashless
modes of transactions
• The process to be made completely sustainable for beneficiary and
his /her family to start using the cashless systems

The Curriculum Modules
• Debit cards
• eWallets
• UPI
• USSD
• Aadhar Enabled Payment System (AEPS)

About the Curriculum
The Curriculum gives an in-detail, step by step process to make people
comfortable with all of the cashless transaction tools
• The curriculum will start with a basic video to sensitize both volunteers and
beneficiaries on how easy the transactions can be introducing everyone to
the cashless tools
• This will be followed by an interactive slide based session on where can the
tool be used and what problems does it solve
• This will be followed by a step by step process for registration and usage of
the tool
• Last section will be about the FAQs that may come up for each tool

How to register to an eWallet (eg: Paytm)

How to Register to an eWallet Eg: Paytm
• Step 1 – Go to playstore – For
Android (www.play.google.com),
search for Paytm and download
the first app you find. Its free.

• Step 2 – Install and launch the
Paytm app, choose your
preferred language and press
continue
• Step 2.1 – Allow various
accesses to your phone required
by Paytm

• Step 3 – Register as a new user
• You can register as a new user
with your mobile number and
email id, create a password and
press the ‘Sign up’ button.

• Step 4 – The Next screen will ask
you for an OTP which will be
messaged to your phone
number within seconds.
• Key in the OTP and you will have
registered

How to put money in eWallet Eg: Paytm
• Step 1 – To use Paytm features
you will need to add some
PayTm money. The best way to
do that is through your Debit
card.
• Click on ‘Add Money’ icon on the
home page.

• Step 2 – Key in the amount of
money you want in the paytm
wallet.
This is just like going to a bank
atm, withdrawing money and
keeping it in your wallet. Just that
here, your phone, is your bank.
Your money is still safe with your
in your account.

• Step 3 – The app takes you to
‘Complete your Payment’ page.
Here you complete your
payment by registering your
debit card with paytm.
• Choose the option ‘Debit card’

• Step 4 – The app then asks for your Debit card details:
• Key in your debit card number
• Expiry Date of the debit card
• Name on the card
• CVV number (three digits below the black stip on the back side of your debit
card)
• Then press ‘pay now’ button

• Step 5 – The app takes you the
payment gateway. Make sure
that you don’t close the app on
this page, otherwise the
transaction will not happen.
Now you choose for OTP option

• Step 5 – Within a few seconds,
an OTP message comes to your
mobile phone. Never share this
OTP with anyone. Key in this OTP
number on the site and press
‘Submit’ or ‘Pay’ button

• Step 5 – You are taken back to your wallet with a sign saying
‘SUCCESS’ meaning that now your paytm wallet has the desired
money in it.
• You will also get a sms from your bank that the same amount of
money has been deducted from your bank account.

How to use an eWallet Eg: Paytm
• Step 1 - Tap on any one of the
option – Say recharge your
prepaid mobile

• Step 2 - Enter the mobile
number you want recharged.
• The paytm app automatically
recognizes your service provider
– idea, airtel, Vodafone, Jio etc.
• Enter the amount for recharge
• You can also select any of the
offers the app provides from
below or fast forward it to
payment screen

• Step 3 – If you have money in
your paytm wallet, the recharge
amount is deducted from the
same and you receive a message
of success from your service
provider

How to pay money using an eWallet to a
Kirana / Retail shop Eg: Paytm
• Step 1 – open the app and login
to your account
• Step 2 – Ask the shopkeeper for
the bill of your purchases and
the final amount.

• Step 3 – Click on ‘pay’ and scan
the code that the shopkeeper
will show you or ask him for his
Paytm registered mobile number
and enter the mobile number
directly and press send.

• Step 4 – The shop keeper receives the money and the same gets
deducted from your paytm wallet.

How to transfer money back to
your bank from an eWallet Eg: Paytm
• Step 1 – open the app and login
to your account
• Step 2 – Tap on Passbook

How to transfer money back to your bank
from an eWallet Eg: Paytm
• Step 3 – A screen opens
showing you your current
balance in the wallet app.
• Tap on Send money to bank
• Step 4 – Click on Transfer

• Step 5 – Enter the amount you
need transferred back to the
bank
• Enter bank account specific
details like:
• Account Holder’s Name
• Account Number
• IFSC Code

• Step 6 – After filling all these details, press send.
• An OTP will be sent to you. Key in the OTP and the money will get
transferred to your bank account
• You will receive an sms in some time that the money has been
credited to your bank account

FAQs
• Can I go for a different eWallet than Paytm?
You are free to use any eWallet you like and most of the functionalities are the same
• Can I transfer money from one eWallet to another?
You can transfer the money to your bank account and then transfer it to another eWallet but
currently there is no way to directly transfer it from one eWallet to another
• If I transfer money back to my bank, is there a fees attached to it?
If you want to transfer the money back to the same account it came from, then no fees is
charged. Although, if you have received it from someone else, and then transfer it to your
account, a 2% fees is charged. Eg: if you receive Rs. 100 from your friend and want to now transfer
them to your bank, only Rs. 98 will be sent to your bank and Rs. 2 will be deducted as service
charges.
• Is there a limit to transactions on eWallets?
Yes, every wallet will have a per month usage limit. For Paytm, it is Rs. 20,000
• My daughter works in Dubai, can I ask her to send money from there through this?
If she has an Indian bank account, she can link that account with her ewallet and send it to you.
But if you want to send money to someone abroad, this payment system will not be useful.

Financial literacy curriculum e wallets

Financial literacy curriculum e wallets

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