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2. About MedSolutions:
MedSolutions is a medical cost
management company that generates cost
savings as a consequence of improving the
quality of patient care and outcomes.
More details at www.medsolutions.com
 Local and National programs
 27+ MM members managed
 55 Commercial, Medicare, &
Medicaid health plans
 1,000 employees, HQ in
Nashville TN
 7 million interactions per year
with physicians and members
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3. About Me:
Satish Dave, pronounced dặv′-vee
Chief Information Officer, MedSolutions Inc
- 23 years of business and IT experience across multiple industries
- Currently leading all strategic and operational technology initiatives
for MedSolutions. Ownership for
- information technology
- claims operation
- healthcare analytics shared service
- operational excellence through Lean/Six Sigma
- In past led the information technology function of specialty paper company Appleton
Papers Inc, largest manufacturer of carbonless and thermal papers
- Prior to this held various leadership roles with Concentra Inc, Coventry Healthcare, GE,
Shop At Home Network, SETA Corporation, and CIL
- Holds Bachelor degrees of Electrical Engineering and Law
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4. The world we live in…
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7. Our “demand – supply” is off balance…
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Larger horse. . . or a lighter cart!

8. Competing priorities…
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9. It is everyday battle for all of us…
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10. Who is this guy…
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Operational Efficiency
Initiatives
Real-time Support
Requests
New Product
Development
Interoperability
needs
Speed to
Market
Build System/Infrastructure
for growth and new world
Portfolio
Management &
Governance

11. Two opposing forces linked together:
IT in the sense of managing technology
infrastructure is on the cusp of becoming
a critical but nonstrategic asset like
electricity.
Generic IT Strategic Value
o Commoditization
o Consolidation
o Outsourcing
o Cloud and Utility Computing
Today, the CIO is becoming increasingly
thought of as a chief innovator, chief
strategist, chief process officer, or all three.
o I for Innovation
o Disruptive technologies
o Postmodern business
Two third of CEOs believe that IT will make a greater contribution
during this decade.
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12. Engage and Collaborate:
① Retaining customers with customer delight
② Enable growth through innovation
③ Cost management through better efficiency
④ Building responsive and flexible organization
⑤ Improving decision making through analytics and business
intelligence
⑥ Develop a team is technical smart but thinks like business
⑦ Balanced approach for disruptive technologies
Key business drivers -
Uncouple from past processes and beliefs. Create Measureable and
Auditable Financial Benefits for the Enterprise.
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13. Engage and Collaborate:
o IT Strategy
o Innovation
o Enterprise
Architecture
o Business Engagement
o Requirements
o Corporate Strategy
o Business Process
Design
o Information
Management and
Analytics
o Development and
Maintenance
o Infrastructure
Operations
o Vendor Management
o User Support
o Corporate Strategy
o Business Process
Design
o Information
Management and
Analytics
In addition IT
function assumes a
set of central roles
that have no natural
ownership
Many central roles are
now duplicated in
Finance, Procurement,
Supply Chain, and other
functions
IT “doing” roles are
being externalized
faster than other
central “doing” roles.
IT Central
Think
Do
“Thinking” and “doing”
roles require different
skills, incentives, and
business relationship.
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14. Increasing collaboration:
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15. Discuss IT as a Portfolio of Value and Risk:
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16. Your people will make the difference:
① Wanted: Business Skills - IT staff will need business-centric skill
sets and will often have business backgrounds.
② Proactive communication instead of follow-ups
③ Customer focus and service excellence – wow your internal and
external customer
④ Enabler for growth through innovation
⑤ Ability to drive Operation performance and Project performance
Key to success is to have IT leadership who understands and drive the
vision of new IT in their day to day business interaction.
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17. Listen to the future:
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18. Be strategic.
Be focused.
Be great.
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19. Content Source includes various studies and presentations from PWC, Gartner, Cisco, MS, and Corporate Executive Board
Although I believe that the information contained in this document has been obtained from reliable sources, but we are not
responsible for any errors or omissions contained herein or for the results obtained from the use of this information.
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