1. M. SarathChandar
No. 1109, Thendral Colony,
3RD Street, Anna Nagar West
Chennai – 600 040
Mobile: + 91 9884078474
E-Mail: kiki1984.sarath@gmail.com
Objective : To be successfulprofessionalrequiring keen competition and ability to constantly update skills and
adapt to ever-increasing challenges in a growth-oriented industry.
Educational Qualifications Degree Batch
Vel’sCollege Of Science,Pallavaram B.Sc Hotel Management 2002-2005
LEO MatriculationHr.Sec.School Highersecondary 2001-2002
KrishnaswamyMatriculationSchool Matriculation 1999-2000
CORE COMPETENCIES:
Operations Management
 Processing clients’ requirements as per the specified Service Agreement and coordinating in developing &
implementing processes in line with pre-set guidelines.
 Monitoring the processes,identifying improvement areas and implementing adequate measures to
maximize customer satisfaction level.
 Sharing process performance dashboards with senior management.
Quality Compliance
 Setting out quality standards for various operational areas, facilitating in ensuring a high-quality customer
experience, while adhering to the SLAs and work processes.
Client Servicing
 Managing service operations for rendering and achieving quality services; providing customer support by
answering queries & resolving their issues in minimum TAT.
Certification - Prince 2 Practitioner Certified
Professional Work Experiences:
Organization: Hewlett Packard (HPE).
Job Title: Procurement Ops/ITO Service Delivery Consultant
Client: Bank of America & Western Union & Client HP Inc.
Period: Jan 2015 – Till Date
Duties and Responsibilities
 Responsible for Requirements gathering & high-level scoping of project.
 Responsible for requisition for resources with right skill set for the project
 Responsible for estimating, planning and scheduling the project

2.  Responsible for submitting a clear statement of work along with project plan including cost & schedule
estimates for approval from customer
 Actively participates in cross-functional groups to solve problems across projects.
 Establishing and maintaining relationships among cross functional groups
 Work with cross functional groups to develop project plan
 Monitoring and tracking project schedule and budget
 Project reporting and updating the database
 Responsible for managing stakeholders and updating themon project progress
 Interface with engineering teams, customer, service managers and other change management functions.
 Chair change advisory board meetings and other client stakeholder meetings to secure necessary approvals
so as to meet project objectives.
 To ensure changes are implemented with standard lead times and minimum impact to customers.
 Work closely with the project managers & provide project coordination support.
 Managing internal, external stakeholder expectations and making relevant parties aware of scope-creep
situations.
 Conduct weekly governance meetings and project status review meetings for continuous improvement and
incorporate lessons learned.
 Act as a single point of contact for escalations and service delivery.
Organization: Hewlett Packard (HP).
Job Title: Procurement Ops Associate III
Client: SYMANTEC
Period: Oct 2010 – Dec 2014
Duties and Responsibilities
 Maintain Corrective Action & Preventive Action (CAPA) System to record and analyze any internal and /
or External Defects. Ensure that corrective action and preventive action is figured out for every defects.
 Identify & training the team members and new employee.
 Ensuring ISO and ICS Audit compliances.
 Adhering and co-ordination through the Client Governance Structure for various Customer Satisfaction and
Process Improvement initiatives.
 Negotiations with Suppliers in Pricing, Payment and Delivery Terms.
 Recommend and implement process changes to drive efficiencies
 Focal point for global locations.
Organization: Hewlett Packard (HP)
Job Title: Process Associate
Client: CISCO
Period: Oct 2007 – Feb 2010
Duties and Responsibilities
 The core activities being carried out as part of the Supply Chain Management process include
 Perform root cause analysis to expedite the resolution of service issues
 As a Focal Point (for Austria, Belgium, France and Germany), was managing the inflow of work with the
available resources to accommodate customer priorities, handling the gaps in the process,to ensure that
quality of work meets the standards by establishing controlchecks into the process,interacting with Front
End Customers regarding the process updates and escalations; weekly performance of Back End through

3. calls and chats.First point of contact for the process.
 Exposed to handling pressure situations and meeting critical timelines, maintaining global standards
 Trained new hires.
 Responsible for PO Expediting, Overdue Delivery Follow Up, PO Management, Accomplishing the
Payment related status in co-ordination with Finance & Accounting Team.
Awards and Recognition
 Have been rated as “Performer” for the year 2008,2009,2010,2011,2012,2013,2014 and 2015.
 Achieved STAR OF THE MONTH award for the top performance in HP.
 Have received recognition certificate from Cisco on Excellency of work.
 Many appreciations from the clients and Account leads.
Organization: Active Selection Services India Pvt Ltd
Job Title: Recruiter
Period: March 2007 – Oct 2007
AVCTIVE SELECTION has many years of experience in Europe and Australia placing qualified candidates for
permanent positions and recruiting temporary staff for our clients.
We are a member of Juhler Group of recruitment agencies founded in 1979 in Copenhagen,Denmark. JuhlerGroup
comprises of the following brands:ACTIVE SELECTION, TEMP-TEAM, Access Personneland Flex Force.
Duties and Responsibilities
 Handling complete recruitment cycle through sourcing, pre-screening, interviewing, selection and
placement, salary fitment, post offer follow-ups, application tracking and on boarding.
 Responsible for end-to-end recruitment.
 Build and implement sourcing, selection and networking strategies to hire in a cost effective and efficient
manner.
Organization: Think Fresh- Communication for Development Sector
Job Title: Admin
Period: Nov 2005 – Feb 2007
Duties and Responsibilities
 Interacting with Clients or NGO's for documentary purpose.
 Has been a part of a team with subject to shooting,editing.
 Been with end-to-end process for making the documentary.
Clients & NGO’s Worked with:
RIN, CCD-The Covenant Centre for Development & I Volunteer
Industrial Exposure:
 Two months on the job training in - Quality Inn Sabari, T Nagar, Chennai
 One month full exposure on Banquets under the leadership of Banquet Managerof the hotel.
 One month full time exposure on housekeeping division of the hotel.

4. General Skill Sets:
 Leadership skills with cultural perspective and a bilingual background.
 Effective presentation skills, problem solver, and a skillful read and writer. Creative and detailed mind
with set priorities, adaptable, enthusiastic to communicate and respond to customers. Open minded,
self-accountable, willing to travel, multitasking and able to follow through.
 Analytical, able to delegate, high energy and a team player.
 Flexible and dependable and willing to work longer hours as necessary.
Tech Skill Sets:
 Service Request Management
 Change Management
 Incident Management
 High-Level Project Management
 Microsoft Office, MS Project, MS Visio
Extracurricular Activities:
 Volleyball School Team Captain
 Team Member –School Cricket team
Interests and Hobbies:
Bike and car riding, Travelling, Reading, Listening to music, Browsing, Trekking.
Language proficiency:
English, Hindi - Can write read and speakfluently
Telugu, Tamil - Can speakfluently
Personal Details:
Date of Birth - 12-11-1984
Passport Number - L2261058 Valid Till 29/05/2023